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email notification of bills has stopped

For years, I have always received an email on the 6th of every month, to notify me of my next bill. I didn't receive an email on 6th March 2020 or again this month on 6th April 2020. Does anyone know why or can somebody direct me to the setting for e...

Resolved! Being billed for call to America I didn’t make

Hi - I just received an email telling me I was being charged an extra £130. Went into the app and it’s saying I made a call to an American number I don’t recognise for nearly an hour on the 8th April. I did not make this call and don’t want to be cha...

Cant enter competitions

I cant enter competitions. Tried the app etc no luck.

Resolved! New customer - nothing works?!

Hi!I joined O2 a couple of days ago after seeing the offer for £20 for 100gb of data, unlimited calls and texts and free Disney+ for a year. I haven’t yet even received my sim in the post but I am a little bit worried.I’ve received an email from O2 s...

report lost sim card and order replacement

Not even sure this is the right board. We've lost the SIM card from our iPhone (tiny). The phone helpline hung up on me, even though it's a work essential phone. I cant find any way to order a new one on this effing useless website - it goes: Problem...

Resolved! New Sim wont connect to network

Hello, i have just recieved this morning my new upgrade (samsung s20) i have put in the new sim card but the phone is saying there is no provisions for the sim, and it will not connect to o2.

Waiver of upfront fee?

Looking to take out 2nd line rental of iPhone 11. Is it possible to put £30 upfront cost on to next bill / account to pay when new bill generated?

My O2 router

Hi i have a mobile Huawei 5200 router. I have forgotten the password and don't know how to reset it. Can anyone help please

Network Carrier Update Failed

At the end of last month I had a forced carrier update from O2, which for some reason failed. This means that my iPhone X can no longer take calls, send texts or use data. My mobile data tab in settings simply says ‘Error - an update is required to u...

how to share data

during lockdown i've been relying on my data due to bad wifi at home, however, I'm now running low on data and I'm part of a family plan which claims that I am able to share and receive data from my mum's phone, but Ive been unable to do so on both t...

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