General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Samsung J330 & O2 Text Messaging

This may help others?Samsung J330 phones stopped sending SMS a week ago, by trial and error I fixed the problem. In phone setting networks/wifi etc. there is a setting "lte/2G/3G Auto" change this to "2G/3G Auto", for some reason O2 has stopped this ...

Network Provider Voicemail Notification Stuck on iPhone

I had an issue recently after O2 upgraded my tariff where the “Network Provider Voicemail” notification appeared on my phone and couldn’t be cleared. After 6 support calls with both Apple and O2 I eventually found a solution myself so posting it here...

Final Bill Refund

I just presumed when I left o2 they would take last bill and then cancel my DD. I had to cancel it myself and they owe me nearly£11. I got a email saying log into your account to Request Refund. But, after logging in I see all my info has gone and no...

Security signing in is ridiculous.

How come after signing in with username and password i am asked for the only telephone number i have on the only device i have. Then sent a warning about sharing the incoming code. Put the code in to access account, choose a priority offer, say Gregg...

Yahoo ....... !!!

I've managed to get myself back on Wi-Fi after weeks of using up my data.Local young man used to run a town centre business but cannot trace him even using community noticeboard on Fb.There is another seemingly comprehensive person running an IT serv...

Spam/Fraud

I was sent an email by and called constantly via a private number who claim to be from o2...please beware of this will post the email

Phone Not Working

My phone switched off by itself and will not restart. all that happens is that the samsung galaxy page lights up and then switches off again Can anyone help?

New report calls for overhaul of fraud policing as majority of police believe officers lack the reso

New report calls for overhaul of fraud policing as majority of police believe officers lack the resources and skills to investigate the crime - Virgin Media O2https://news.virginmediao2.co.uk/new-report-calls-for-overhaul-of-fraud-policing-as-majorit...

Ongoing problems porting in numbers from old provider

I raised a request with O2 about a year ago to port in my 4 numbers from another provider, to date they still haven't completed this and because in the portal it shows the original assigned porting in requests with the dates I am unable to raise a ne...

Windows 10 Not Supported ?

I use Windows 10 and am happy with doing so.I have heard it is not going to be ... or ... perhaps already is = Not Supported anymore ?What do I need to do please ?My pc is Acer Aspire. Any help would be greatly appreciated.