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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 44103 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35984 Views
  • 45 replies
  • 6 kudos

National Databank

Hi,I am a Trustee at Saltash Foodbank (projects@saltash.foodbank.org.uk). Charity registration number: 115757702 is participating in the National Databank Project (https://www.o2.co.uk/national-databank). I know the criteria that those in need will h...

WHERE is Customer Services?

I received the following email this morning: Hello Jacqueline, Account No: ********* [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]We have been notified by your bank of a change in the status of your...

Jacselbro by Level 1: Joiner
  • 335 Views
  • 3 replies
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Worse Customer Experience Ever

As an O2 customer of over 30 years, with 3 accounts, I have experienced the worst customer experience ever. I'd be interested to know if customers have experienced a similar experience. In a nutshell: 18/12/25 - requested upgrade for one of my accoun...

Cancelled airtime plan

Hi anyone else cancelled there airtime plan when prices were going up and kept there device plan going ... I thought that was what I had arranged with 02 only now to be told I'm in debt as I've cancelled my agreement load of whobbish

Baz1964 by Level 1: Joiner
  • 178 Views
  • 3 replies
  • 0 kudos

Broken link on O2 website

There seems to be a defective link on the O2 homepage. If you try to access this community, it is taking you to "Lost or stolen device", same as the link immediately above it :- This is probably one for @Dave-O2 to take forward on his return.

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Oxonian by Level 37: Blazing a Trail
  • 346 Views
  • 7 replies
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18 year old son is being asked to pay for a phone that’s been returned to 02 at their request

Hi everyone, We took out a new contract with 02 for an iPhone 15 and then requested that an older number, in my wife’s name, was transferred to my son’s account. After many calls with 02, over several days, and hours, we discovered they had cancelled...