General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Network Rail working to fix mobile phone “no-spots” in railway tunnels and cuttings

This is not about O2 but is a subject that is raised from time to time on this community :- Network Rail working to fix mobile phone “no-spots” in railway tunnels and cuttingshttps://www.ianvisits.co.uk/articles/network-rail-working-to-fix-mobile-pho...

Helpful information is missing

This is obviously to management of the O2 website. I find that certain information that could be added very easily to the website is MISSING!!!For instance, why not record the start date of your airtime contract under the say, 24 months, then you wil...

Why does O2 have such a bad contact system?

When signing into the website then going to help/contact it signs you out, starts a chat box then advised to go over to the app instead on your phone to which the QR code does not work.When using the O2 app to try and talk to somebody, the chat box i...

Gross error by O2 employee has caused serious problems, how can the problem be fixed?

Any help gratefully received, thank you. Including to whom I could address this issue and hope to get it sorted. On 15th March at 18.21, I contacted O2 with my girlfriend, Julie, on my girlfriend’s telephone, to ask O2 simply to move her phone to my ...

Codes

Well done to O2 for creating panic amongst your customers.Judging by the post on here Chat and Customer Services must have been inundated.Who's bright idea was it to let these criptic messages to go out without explanation?

O2’s sizzling summer deals: Save up to £500 on selected phones

For information :- O2’s sizzling summer deals: Save up to £500 on selected phones - Virgin Media O2https://news.virginmediao2.co.uk/o2s-sizzling-summer-deals-save-up-to-500-on-selected-phones/

Change tariffs

Hi, my mum is on an ‘airtime plan’ paying £15 for 10G of data. I have seen a plan on Uswitch that’s 70G of data for £10 per month. There seems to be no option to switch tariffs on the webpage or app other than to switch to an even more expensive one ...

Order delay

Hello, just a heads up if anyone has had a delay after ordering anything between the 18-19 June. I was on live chat with O2 for an hour. DPD has been experiencing issues with trailers so after a long hour I have been told that my order will be cancel...

O2 Blue Monday - a CON!!

3 prizes won now and ZERO emails - its a con!!! There is also NO CUSTOMER SERVICE either O2 you have gone way, way, way downhill

Burna Boy to play a free priority gig for just 2,000 fans at O2 Forum Kentish Town on 16 July

For information :- Burna Boy to play a free priority gig for just 2,000 fans at O2 Forum Kentish Town on 16 July - Virgin Media O2https://news.virginmediao2.co.uk/o2-presents-burna-boy/