General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

How long does it take to switch number from business to consumer

My phone has been emergency numbers only for 2 days, how long does switching from business to consumer take?

Voicemail PIN reset: how long to wait for temporary PIN?

Hi I've forgotten my voicemail PIN, so folllowing the information at https://www.o2.co.uk/help/digital-services/voicemail I texted RESET to 802901 about 2.5 hours ago but haven't received a temporary PIN yet. How long should it take to come through? ...

Nearly 6 million UK holidaymakers will be “rawdogging” on flights this summer

From the VMO2 newsroom :- Nearly 6 million UK holidaymakers will be “rawdogging” on flights this summer - Virgin Media O2https://news.virginmediao2.co.uk/nearly-6-million-uk-holidaymakers-will-be-rawdogging-on-flights-this-summer/

Priority login

Can’t log in at all - been trying for weeks. Not good enough I’m afraid.

Brand new Samsung S24 Ultra - no Sim/ESim

I bought a Samsung S24 Ultra yesterday, transferred the data and all seemed ok till I started the Sim stuff.I was told to try the new ESim so I proceeded to set it up. I recieved a message update and waited, 24 hrs later Im still waiting. I have not ...

New login does not work

Trying to simply log in but the new way is screwed. All you need to do it send a code to my phone. Nope no code. So I chose the email way. Nope no email sent so I can’t log in even though I’ve got a password and memorable answers. So annoying cause I...

New phone purchased. I would like to discuss my airtime plan

I have purchased a Samsung A25 5 g. What will my new airtime plan be

Costa.

Does anyone know if O2 will ever offer there customers free hot drinks at Costa?

sms from a Dutch number that I can't reply to

I sometimes receive an SMS message from a known contact with a UK mobile number that, for some reason, appears as coming from a Dutch number. When I try and reply, the system doesn't let me. I have contacted the UK contact to ask if they are (perhaps...

My number is not in use URGENT

Hello O2,I would like to share with you my story. On the 3rd of July, I migrated my number from the Pay as you Go O2 to the Pay Monthly O2. It was extremely important to keep the Pay as you Go number as I use it for personal and business purposes for...