General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Network issues

Annoyed with o2. Load of crap. Moved house. I'm a mile from a mast. No signal at all for Internet or phone. I'm in Bulgaria atm on holiday .full service and 4g . O2 say they fixed my issue at home . Liars

AirPods Pro 3

Been looking at getting the AirPods Pro 3 to replace my very good 3 year old AirPods 3 with wireless charging.Looking online they seem hard to get. As Amazon is low in stock and can only deliver them in two weeks and at a weekend and I know I doing a...

Nightmare to order Samsung Tab 11 Ultra 516GB

Ordered and did not receive item! Had to order again!! Still awaiting item. India call centre lied to me. Absolutely abysmal customer service. Will go to Vodafone!!!

App and Website Hopeless

I’ve just paid off my device plan and started a new sim only plan, and it seems that since the merge with Virgin, everything has gone to pot!Firstly, I was unable to complete my upgrade online, just kept going to a ‘not found’ placeholder page. Had t...

no phone data for 3 weeks!

can someone help me i am tearing my hair out. My daughter's phone was recently stolen. After I reported it to O2, they promptly issued a replacement physical SIM, which initially worked as expected. My daughter subsequently purchased a new handset fr...

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

TfL names the next 10 tube stations set for mobile signal rollout in 2025

This is a topic that is raised from time to time :- TfL names the next 10 tube stations set for mobile signal rollout in 2025https://www.ianvisits.co.uk/articles/tfl-names-the-next-10-tube-stations-set-for-mobile-signal-rollout-in-2025-83995/

Terrible Service Lost A Loyal Customer

I wondered if anyone here has noticed a decline in the level of customer service provided by O2? I had a terrible experience over the last 2 days that has resulted in me leaving O2 after many years . I am out of contract on my SIM plan and had seen a...

Wifi Calling on Pay & Go - working now

My wife asked me what a new icon is on her Pay & Go Motorola phone earlier today. It is the wifi calling icon and she is on Pay & Go. We have bad O2 signal here and my contact O2 phone often switches to wifi calling but not hers until now. She was ab...

New Customer - No orders showing in myO2

hello, I am a new customer. Last Friday I managed to preorder the iPhone 17 pro max. I have paid upfront fee and got an order confirmation number, etc. in the email it says I can track my order in myO2 but when I click the link it shows that I have n...