Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4014 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 13367 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 13631 Views
  • 89 replies
  • 0 kudos

No rural service.

In the rural area BT68 we were left for over a week with no phone/internet service. But they still bill me and cut me off because I'm a few day over due. Recieved neither apolgy or explaination for why service was down or compentsation for interuptio...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 13631 Views
  • 89 replies
  • 0 kudos

Bryn

I would just like say thank you to Lindon for dealing with my issue with total professionalism I came off the phone feeling valued you are a credit to the company

Charged for roaming we didn't use

My husband and myself have been on an extended holiday. We were overseas for seven weeks on a cruise. We both took our iPhones (mine iPhone 5c, husband's 5s), but made sure data roaming was switched off before we left. Apart from one text that I sent...

Anonymous by Not applicable
  • 4460 Views
  • 31 replies
  • 0 kudos

How has O2 turned in a terrible business

After three hours on the phone with O2 today, just trying to upgrade early, being lied to about them waiving the remaining balance on the account, being promised a call back from a manager, I doubt I'll ever get that call back. I'm honestly so angry ...

Laura43 by Level 1: Joiner
  • 52 Views
  • 1 replies
  • 0 kudos

One ui 4

So I updated to this yesterday. A few improvements due to changes in the android ui. Pallete matching in icons when desktop images are changed. So if you use a sea scene for example. Colours should be complimented elsewhere in the interface . Battery...

anticpated by Level 29: Intuitive
  • 148 Views
  • 3 replies
  • 0 kudos

Thank you Guru Toby!

I would like to say thank you to Guru Toby, an O2 pay as you go telephone agent. This may come as a surprise since I originally requested for a feedback link which I have just completed but only partially since most of my feedback was based on the se...

2A by Level 1: Joiner
  • 158 Views
  • 7 replies
  • 1 kudos

Don't no if this goes here

Hi I've managed to delete my email address of my phone and can't remember my password either been trying all night can some one help me who do I contact to tell them I've got a new email account thank you

Pipstop78 by Level 3: Thinker
  • 57 Views
  • 2 replies
  • 0 kudos

Thanks

Want to thank Sam and Alison with their advice and help when I took out a new contract with o2. Hope this goes back to them and their managers.

Bernie1 by Level 1: Joiner
  • 100 Views
  • 4 replies
  • 1 kudos

Positive feedback

Just called customer service about my deposit refund. Claudine was very nice on the phone and had it processed nice and quickly for me.Thanks again Claudine you deserve a pat on the back

Dyl by Level 1: Joiner
  • 170 Views
  • 3 replies
  • 2 kudos