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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 61900 Views
  • 234 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 42995 Views
  • 45 replies
  • 6 kudos

No Signal for 5 years

Signal has worsened over 5 years to the stage where there is no signal now. I/we in my area TN23 3GL paying for a service which we are not getting. Which is a breech in contract. It's the same as filling up your car with petrol paying for a full tank...

Conflicting In-Store information

Hi all I have seen Community Manager @dave_O2 comment regarding switch up, however I am getting conflicting information in-store Today I have been told twice, in 2 different stores, that if I switch up today, with the 90 days included as advertised o...

Calvo1 by Level 1: Joiner
  • 218 Views
  • 3 replies
  • 0 kudos

O2 is a joke!

Rubbish customer services, no signal in towns or cities, absolute mess of a company! You get charged twice for everything then get told you have to give 30 days notice then they just don’t cancel it!!! Worst mobile phone provider

Rubbish1 by Level 1: Joiner
  • 196 Views
  • 2 replies
  • 0 kudos

Remote Voicemail Retrieval

I am on a pay monthly contract. I am often overseas and like tocheck my Voicemail from a remote phone by:Calling my O2 number (My O2 sim turned off)When Voicemail kicks in - I press *Enter my passcode on promptThen can listen to Voicemails. If I chan...

Hagadol1 by Level 1: Joiner
  • 271 Views
  • 3 replies
  • 0 kudos

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 61900 Views
  • 234 replies
  • 0 kudos

O2 brand image for customer service

In the recent calls I’ve had to make to O2, I’ve noticed a couple of things that cheapen the brand IMHO, and I’m surprised that a company of its size and worth would do: 1) The “voice” they use on their IVR is just awful and clearly basic “AI.” They ...

O2 has passed a FICTITIOUS £1,689 debt to a Collections Agency while my account is IN CREDIT.

This is an open warning to any customer or potential customer of O2. This company is dangerously incompetent and has just escalated its two-month campaign of harassment against me.This morning, Friday 14th November, O2 has taken its failure to a new,...

chippy353 by Level 1: Joiner
  • 287 Views
  • 2 replies
  • 0 kudos

Sim only contract

If I switch to a Sim only contract, will I still be able to make and receive international calls and texts?

TEH by Level 1: Joiner
  • 102 Views
  • 1 replies
  • 0 kudos