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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Spam/Fraud

I was sent an email by and called constantly via a private number who claim to be from o2...please beware of this will post the email

BazF by Level 1: Joiner
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  • 6 replies
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Phone Not Working

My phone switched off by itself and will not restart. all that happens is that the samsung galaxy page lights up and then switches off again Can anyone help?

nigel33 by Level 1: Joiner
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Ongoing problems porting in numbers from old provider

I raised a request with O2 about a year ago to port in my 4 numbers from another provider, to date they still haven't completed this and because in the portal it shows the original assigned porting in requests with the dates I am unable to raise a ne...

2-stay-or by Level 1: Joiner
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  • 1 replies
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Windows 10 Not Supported ?

I use Windows 10 and am happy with doing so.I have heard it is not going to be ... or ... perhaps already is = Not Supported anymore ?What do I need to do please ?My pc is Acer Aspire. Any help would be greatly appreciated.

Resolved! Stand Alone 5G - iPhone 15 Pro Max

Anyone else on an iPhone 15 series who’ve updated to iOS 18 noticed that they have a toggle for Stand Alone in their network setting under Voice & Data? Mine’s greyed out but wasn’t there before iOS was released at 18:00 today.

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garetc by Level 8: Talented
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O2 VoLTE: locating any customer with a phone call

This, whilst incredibly technical, was very interesting..."Any O2 customer can be trivially located by an attacker with even a basic understanding of mobile networking.""...every O2 device that is making a phone call on IMS (4G Calling / WiFi Calling...

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pgn by Level 78: King of Kings
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Blue Monday’s codes 😡

Has any one had this problem, I’ve been lucky enough to win two weeks in a row, last week £5 flowers, this week pizza express voucher. The problem is neither worked, the code to put in the Prnst app kept saying invalid emailed 3 times didn’t get a re...

Missw1984 by Level 1: Joiner
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  • 1 replies
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Email cancelled DD

Had an email from O2 saying they had been advised by my bank that I had cancelled the DD. I checked my bank account and DD was still live and it has today been debited from my account. Am confused!! Email from O2 appears genuine and not a scam

Deb123 by Level 1: Joiner
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  • 4 replies
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Google Pixel 9 Pro

Ordered new pixel 9 pro 10 days ago. Order status says "processing". Contacted O2 numerous occasions to be told it's coming and nothing to worry about. Tonight I spoke to someone who told me they are out of stock for the foreseeable future. I don't l...

Shaun105 by Level 1: Joiner
  • 1156 Views
  • 10 replies
  • 2 kudos