General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Still being charged for a phone returned by O2 Switch Up

Hi everyone, I was hoping someone could help me. I returned a Google Pixel 7 via the O2 Switch Up Programme in July 2024 and ordered a Google Pixel 8. My Google Pixel 7 was returned via Royal Mail using a prepaid returns label sent to me by O2 and I ...

Ordered a Pixel 9 pro XL via Voxi

Decided I wanted to try something different from my Samsung S23+. I've been using Samsung since the S3.As Voxi had a good price and as the Mrs had a Voxi SIM I thought I would treat myself Now here is where things diverge from O2. It was late Friday ...

SERVICE IN 02 SHOP

JUST THOUGHT I WOULD MENTION MY POP INTO 02 SHOP TO UPGRADE MY PHONE.......SATURDAY BEFORE CHRISTMAS I WENT TO THE RETAIL PARK TO VISIT THE 02 SHOP,DUE TO VERY BUSY CHRISTMAS SHOPERS I GOT THERE AT 8.00 AM TO HAVE HASSLE FREE PARKING,AS THE SHOPS STA...

What's going on with this order farce?

O2 rang me and persuaded me to up grade as I had been out of contract for ages (yes it was definitely them) this was 10th December. I took out a new contract with a phone upgrade that was guaranteed next day delivery. I received tracking but advised ...

Mobile return 10th day

On my 10th day since I returned the upgrade as change of mind I'm still waiting for this to be removed off my account I use live chat and told the same crap every time we haven't received the phone back, they have received it back as I checked the tr...

Upgrade whilst in Spain

My friend upgraded her package whilst in Spain, she had to download an esim. She now has no service - 5 days so far. Her old sim has been deactivated and has been told she can only have a new sim issued and it has to activated it in the UK. Very unhe...

Complaint

I made a complaint by telephone. This took over an hour and I was told I would get a call in about a week. That was November. i went on live chat and requested that they ask someone to actually call me back. I was told that the live chat team cannot ...

02 data coverage in Bath is useless

Data coverage in Bath is so bad I'm going to change provider

lied to by advisor

I had an advisor call me from O2 26/11/2024 telling me they could put me on a Sim only contract which would bring my monthly bills down to £20 per month plus whatever i was currently paying on my device plan. I reoeatedly asked the advisor if i coiul...

DPD Delivery

Any experience of getting a device delivered when you dont have access to the SIM? DPD refuse to hand package over to me as I cant supply PIN that they send to the SIM number which I dont have access to - getting no help from O2 to resolve this