My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 6793 Views
  • 1 replies
  • 1 kudos

NHS discount

When I signed up for my contract the system would not allow me to put ny code in because of technical issues. Now its telling me I cant apply it as its been over 28 days even though I tried for weeks. Can this be sorted?

Oliviam by Level 1: Joiner
  • 80 Views
  • 1 replies
  • 0 kudos

Account details

WTF is going on - where are my numbers?

SickOfoh2 by Level 1: Joiner
  • 74 Views
  • 1 replies
  • 0 kudos

Can't log in to app

I can't log in to the app, I've been an 02 customer for over 20 years

Becki1984 by Level 1: Joiner
  • 76 Views
  • 2 replies
  • 0 kudos

Resolved! Paying my latest bill

Hi, I left the O2 a couple of months ago. But apparently, I still have to pay some bills. I couldn't find how much I need to pay or how to pay on my O2 website. I would appreciate it if you can help me. Thanks,

Rozhin by Level 1: Joiner
  • 96 Views
  • 1 replies
  • 0 kudos

My device is already registered to a My O2 account.

Since my older Virgin mobile account was merged with O2, I have not been able to access my account online. It says I have no services. Many text codes later, I got to speak to an advisor who told me my email address was incorrect on their system but ...

DCH1 by Level 1: Joiner
  • 374 Views
  • 6 replies
  • 0 kudos

Suspected fraud

I’ve tried calling 202 to report a suspected case of fraud on my account but I haven’t been able to get through to anyone. I was kept on hold for 10 minutes the first time. And then 5 minutes the second time

cancel a contract

I would like to cancel a contract I am within the 14 day period

Pablo76 by Level 1: Joiner
  • 141 Views
  • 2 replies
  • 0 kudos

Active accounts disappeared from MyO2

I just tried to check how much data I have left this month and found that my pay monthly account has disappeared. I genuinely have no idea why anyone stays with O2, I've had a terrible experience from the moment I was locked into a contract. I recent...