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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 14599 Views
  • 1 replies
  • 1 kudos

Basket empties

Hey, im trying to upgrade my device, but as soon as it goes to basket to checkout, the basket empties and I have to redo it, which then keeps happening?

Popey1 by Level 1: Joiner
  • 388 Views
  • 3 replies
  • 0 kudos

Disney

Good afternoon I cancelled my disney few konths ago and i am still being charged for it .

Gbaker by Level 1: Joiner
  • 89 Views
  • 1 replies
  • 0 kudos

Fraudulent purchases on o2 account

My o2 account was hacked at the beginning of September. I reported straight away and a fraud case was opened. They had opened 6 new lines on my account and made purchases on my account from Google Play.o2 closed the accounts and closed the fraud case...

Sheryl4 by Level 1: Joiner
  • 2240 Views
  • 6 replies
  • 0 kudos

Resolved! Unable to add PAYG account to myO2 - any ideas?

As well as my pay monthly account, I also have a classic PAYG SIM which I use in my car ( I drive an old one with inbuilt phone ). As per the suggestion on the myO2 website, I’ve tried adding the PAYG to my account so I can top up, check balance etc ...

My O2 APP Rubbish

Why can't Virgin/O2 provide an app that actually works?

Teacher discount

I am having serious problems trying to find where to enter TEACH and apply my teacher discount to my bill. I have logged into my02 and there is nowhere I see that directs me to enter my code. I am in my02open but again there is nowhere that directs m...

Declan95 by Level 1: Joiner
  • 626 Views
  • 2 replies
  • 0 kudos

Contact 02

Been trying all day to get through is there an easy way?

Palmer73 by Level 1: Joiner
  • 506 Views
  • 2 replies
  • 0 kudos

Email not valid ???

Been going on for a while and customer service don't seem to know what to do. When I try to log into MyO2 I'm told my email isn't valid. The same email the bills are sent to every month. This is on an account with a blueyonder email. I have another a...

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Blodwin by Level 1: Joiner
  • 589 Views
  • 2 replies
  • 0 kudos

Renewal of contract

I have received an email with my contract which I have signed, Can you please advise where I need to upload this document. I s there an email? or a section where document may be uploaded?