Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...
I’m trying to upgrade my phone to the new 17 Pro Max, and when I reach the one pound card verification step it keeps failing. I have tried another one of my cards and that does not work either. I even tried a family member’s card and Apple Pay, but n...
Had a text saying gift of 10gb of data be added to account for christmas not recieved it and 02 not answering my call
Hi,I started a new contract last year, after moving my 10 year old account into my name.The app had been funky even before then, but since at least December, I’ve had no way to access any account details. No way to buy bolt one, see my usage, how muc...
When I log in into my O2 app it asks for the PIN. I enter it and I log in into my account without any problem. But sometimes instead of the PIN it asks for my email address, and when I do that a message comes up saying that “Your passkey wasn't verif...
Is there a UK based support desk I can call. Past calls have been to a location half way around the world with terrible line quality, background noice and some communication challenges. Iwas after an hour put through to payment management in the UK b...
I can no longer see my account and billing in my O2, i am logged into the virgin media O2 thing but no mobile account detail so unable to view my latest and final bill. Goodness knows how I’m supposed to pay it.
Hi there is anyone else having problems with their my o2 account on their phones because I have a family member having problems with their phone account as he cannot access his account to see how much data calls and texts left in his phone account to...
Premium number, not mine.Restricted access now applied!unhappy, extremely get a grip o2/Virgin
Hi, In the past I’ve had two device plans with O2, both of which are long paid off and closed, however both still show as “active products” on myO2? Any ideas how to get rid of them?
So I get a bill emailed to me every month from O2. It says the account number and what phone number is relates to. When I try to sign in to view the bill - using this link in the email: https://accounts.o2.co.uk/signin. But it redirects the page to a...
