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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Help with Disney+ 6 months free

I thought i was given 6 months of Disney + for free now they tell me my 3 months free is coming to an end. I'm confused they told I had 6 months free. Please helpThanks

O2 Open Discount

Hi, I am trying to apply my Blue Light Discount via O2 Open however it keeps coming up the message “sorry, there was a problem” can anyone advise what to do as I need to apply my 25% off airtime discount before it expires

Resolved! Help, have I been hacked? O2 taking ages to answer the phone and I dont know whats happened.

Hi All, Got a load of texts today about a new setup of bars etc on my account and that an order was recently placed. I can see a random phone number of my MY O2 portal and a plan that was set up yesterday. I did none of this. Service says "New Activa...

Disney + extra

I've received an email to say I'm about to start paying for a Disney + Extra, but I don't have this as an extra on my account so can't cancel the renewal. I've tried the online chat, but it doesn't understand that I don't have Disney+ so therefore ca...

Resolved! O2 Switch Up

Can I use O2 switch up and switch from iPhone 16 pro max to iPhone17 pro max? My current iPhone is an insurance replacement from O2 insure. My phone was damaged so they sent me a new phone, can I still switch to a new phone using Switch up considerin...

Resolved! Unable to add 2nd child’s number to myo2

Bought a SIM card for my son’s handmedown phone to take to secondary school. Trying to add his number to MyO2 and unable to. I get a message saying I have already added the maximum number of PAYG numbers. My son has no email of his own and I do not w...

Service

What has happened to o2, I’m getting no service on my phone, is this to do with virginhelp as I’ve no phone signal and can’t get into my o2

Can’t see all old bills

Hi I can’t see all my old bills it only allows me to see from September 2023 yet September 2022 is available

why is my phone showing no service and I have an order in my account I didnt make

My phone is showing no service and I received a text saying my order was in process when I havent made an order. Checking in my account it shows the following order placed Order type: Sim Swap Vas ResignAny ideas on what this is and has o2 placed the...

Track my recycle order

Hi there i am trying to trace my recycle order it was same order number as my new phone order . Ive now received my new phone but still waiting for my recycle pack so i can send my old phone back to you . o/n NC********* [Mod edit: Please do not post...

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