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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Disney cancellation

How do I remove Disney off my account?

Resolved! Cannot use phone, can't authenticate

My phone display has broken, and I cannot recieve texts directly to my number on any other device. I am trying to log in to my O2 to switch my Esim to an old phone, but it won't let me in without verifying my number, which I am not able to do. I also...

Resolved! How to manage multiple accounts on one phone app

I have two O2 accounts which are carry overs from the old Virgin days. One account has three sims - my personal sim (A), and two for my offspring in their phones that I pay for - email (Ae) is linked to those 3 sims The other account is paid from a d...

Impossible to sign into o2 using Chrome browser

Hi,I am no longer able to login using Chrome and my usual password but I can access my account using Firefox. I have deleted Chrome cache, cookies, data etc from Chrome but it makes no difference. Please can anyone help as I do not really want to hav...

App

Can not sign in

wrong phone on my account

need help from o2. when checking my account i was very confused as the phone showing was OPPO FIND X5 LITE when in fact my phone is PIXEL 8A ??. and i think my address is wrong and my password. what is happening. i cannot find a place on site to let ...

Access to bills

Hi, when I try to access my bills, I receive the following message.. "You can't access this page right now "Please choose another account or mobile number to open this page." Please can you help me to access my bill?

Resolved! how to make it ring longer before it goes to answerphone. I have a pixel 6 a

How do I get the phone to ring for longer before the answerphone kicks in?

Resolved! My 02 bill

Hi there. I have had to amend my direct debit to the 20th June. I am aware it would have needed to be paid on the 6th but if the direct debit had of continued if you had of gone in it would have made me overdrawn and get bank charges. I have been int...

Resolved! Want to use my old number

Hi I have new phone and sim coming today but I would like to use the number I have now what way do I go about it

O2

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