Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 2556 Views
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 5717 Views
  • 15 replies
  • 2 kudos

Resolved! Dual sim

I live in Spain I have a duo SIM my Spanish number being the default SIM. But when I try to ring anywhere on SIM 2 my UK number it won't ring and says not on network and any incoming phone calls go to voicemail

Calls cutting out

I have been with o2 for many years.i have had problems with calls for over 6 weeks now.My husband and son has to.everycall only lasts 1 minutes inbound and outbound.All I'm getting told is that they are on the case.mum has topped up 10 on the 7th of ...

Gillzy79 by Level 1: Joiner
  • 22 Views
  • 1 replies
  • 0 kudos

Resolved! Replacement card

Hi guys,I have lost my card along with my phone. I need a replacement for my lost card, so i went to an O2 shop, opened my O2 account in the front desk, but i came out with the problem unsolved, they asked me to provide 3 informations, and with only ...

Riss by Level 1: Joiner
  • 46 Views
  • 5 replies
  • 0 kudos

Resolved! Top up not worked

Hi changed daughters tariff from £15 to £10 paid £10 but has no unlimited calls or texts and no data, money left bank account. Also topped up my phone and again no credit … help please

KB2411 by Level 1: Joiner
  • 21 Views
  • 1 replies
  • 0 kudos

Resolved! Help

I have changed my daughters tarrif from £10 to a £15 bundle and some reason it’s taken £10 off her credit but she has no allowances.

Sammy3 by Level 1: Joiner
  • 40 Views
  • 1 replies
  • 0 kudos

Resolved! Topping up

Has anyone else experience a problem topping up with a new bank card? Tried online and mobile but payment is not accepted. Even tried to call them but that is impossible. Tried the online chat but there's no one there who can help with pay as you go....

Sandra6 by Level 1: Joiner
  • 27 Views
  • 1 replies
  • 0 kudos

Resolved! Data not added

I paid 12£ for works one off but the data wasn't added to my O2 

Coni by Level 1: Joiner
  • 24 Views
  • 2 replies
  • 0 kudos