Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

PAY As Go no work in Spain??

Just been to Barcelona & couldn't make calls/texts or use internet unless in known password wifi area (hotel)

Resolved! PAYG Classic cut off!! (without warning)

Has anybody recently been cut off even though used very recently? (no signal, sim unassigned, balance £0 etc.) I managed to get it back and credit re-established after a couple of calls to C/S. What gives??

Resolved! hi

how can i replace my sim to an esim?>

PAYG sim, data working in Europe but unable to make or receive calls or texts.

PAYG sim, data working in Europe but unable to make or receive calls or texts on three different SIMs. We have text TRAVELON to 21300 and received confirmation it is activated. I have swapped the cards out to another family member's phone which is al...

Send a free sms text through my o2

hi wondering if its possible to text of o2 app for free..if so how?

Resolved! O2 Simplicity

Hello, I've got a new O2 £10 Big Bundle SIM card and I was listening to 'Info Hotline' on the phone. It says I'm on O2 Simplicity. I'm thinking about sticking with O2 Simplicity, but I read a post from someone on here from 2020 who said they made the...

Resolved! Classic pay as you go sim

Hi how can I order classic pay as you go sim

Resolved! Replacement sim

I need to replace my ancient sim that is no longer supported. Tried doing it through my account and live chat but just get directed to customer services who I've had no luck with. I'm unable to get to a shop. Is there an easier way to do this, e.g. v...

PAYG transfer from EE not working

I'm honestly at my wit's end here and have no idea what to do. I was originally with EE PAYG, my O2 PAYG sim was activated on Monday 10/02 and was told would port over my EE number on Tuesday 11/02. Woke up on Wednesday to no service, and EE SIM no l...

Resolved! Upgrading to Ultimate Plan then downgrading after 14 days?

Hi I am travelling to Dubai on Wednesday. It's going to cost me £6 a day for Travel Bolt. However, I am there for 14 days, so 14 x £6 = £84 !It says if I had an "Ultimate Plan" then Dubai (UAE) is included free of charge.Ultimate Plan is £34.49 / 24 ...

O2

Forum Posts