Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Not receiving calls

Hi,I would like to report an issue with my sim. I do not receive any phone calls, instead I receive a sms message one hour after the call to inform me that I missed a call from that particular number. Due to this problem, I missed a very important ca...

I just topped up £30 and it took 12 for my bolt on now I don’t have my tarrif? I can’t afford this!!

Once I topped up you’s took my o2 bolt on off me before my tarrif and now I have no money for my tarrif this is ridiculous in this economy

Start my changed tariff today

Hi I recently bought an o2 sim and topped up £20. Automatically o2 took £10 off my balance and chose the £10 tariff which included unlimited calls and texts and 8gb of 4g data. I did not chose this. I would like to change to the £20 tariff today as I...

Rolling Plan payment

I want to renew my rolling plan with my O2 balance, but it’s saying invalid action

Uswitch sim card deal

Saw a good offer on Uswitch for a 12 month sim only deal.The same data on O2 site is about £10 more expensive.Would like to know if the both sims come with same data speeds etc or is the Uswitch offer a restricted version.

NO CONNECTION

I recently bought a Motorola E13 but when I put the sim from my Doro phone in it says there is no internet connection why?

PAC

App has error getting my details and therefore cannot request PAC. O2 contact number cannot be accessed abroad

Top up

Tried topping up yesterday saying payment pending

No signal on phone

My signal is very poor in my area.

Three number to 02

Iv got a very memorable number on a three sim,iv just used my credit on it now,and want to use a pac code to bring it to my 02 sim.My question is the 02 sim is on the classic payg tarrif 3p call 2p text 1p mb, and i have a lot of credit on it.Will i ...

O2

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