Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Traveling to india

Hi I am going to India on holiday which is the cheapest way to make and receive calls/text thanks

Resolved! No change of address possible

I'm genuinely baffled by how difficult O2 has made something as simple as updating my address. I'm on PAYG and want to upgrade to a monthly contract (better value, WiFi Calling, VoLTE access). Simple enough, right? Wrong. The online signup shows an a...

Pay as you go

I recently got a pay as you go sim for one of my kids, I initially topped up just using credit, i have since upgraded to a rolling plan, but there was some credit left and this is still being used. Once it is all used will the rolling plan then becom...

Resolved! How to change my big bundle tariff back to a pay as you go

I have a pay as you go sim with a big bundle tariff but I have been sent to work in the Middle East for a few months. I do not want to renew my big bundle tariff here as my allowances don’t work. I need to receive calls from my bank back in the uk so...

Cannot make any outgoing calls even when i have credit. I am in Spain at the moment.

Hi I wonder if anyone can help please? I have had the same number and sim for years with O2 suddenly last week when i am in Spain when i try to make a call (which is free in my bundle) It wont allow me.The message i get is this"Hello your unable to c...

O2 Travel Bolt On at £7 confusion

Will be in USA for 6 days and planning to use this bolt on. I understand charge per day only applies if I use it on the day. Does "use" only apply to calls & Text or any data as well. I guess data will always be used as I have a number of apps includ...

Unable to receive A2P (Application to Person) text messages

Unable to received security codes from Bank, NHS etc. to login to their services. I've been advised that they delivery notifications they're receiving from O2 have a status of "Temporary failure" so its an O2 issue. I've already rebooted phone and ca...

Can not use mobile in Portugal, Spain- help.

We spoke with customer service before travel to active roaming. We can not call or answer calls, we can not send text messages, only internet (massanger or what’s up) Please help because we travel by car and is danger without working mobiles. Not hap...

Problem with logging onto Myo2

Hi is anyone else having problems with logging onto Myo2 either by the app or web - I have been trying all day and although it accepts my log in details I then get a message saying there is a problem and to try later - wondered if the issue is just w...

Resolved! Transferring number to o2

My sister has a pac code from Sky Mobile and it seems finding the online form was a knightmare but she did find it filled it in to transfer her number from Sky Mobile to o2 pay and go big bundles package and after a few mins got a screen saying your ...

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