Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Cancelled direct debit

Hi, I cancelled my direct debit at the end of my contract whilst on PAYG and have now moved over to another provider. O2 emailed me saying there was an issue with the Direct Debit payment (of course) and informed me that they’d be cancelling my curre...

Resolved! Rolling plan

I put my new sim in and added £10 however I thought I was setting up a rolling plan. Can I transfer this £10 to the £10 rolling plan?

Resolved! Pack Code Required

I require a "Pack Code" please to transfer my number to "Utility Warehouse" as I am paying for this with my "Gas/Electricity Account. My Mobile Number is: [removed] and my email is:- [removed] I can't find a number to ring you on and this is urgent, ...

Resolved! Changing tariff on sim card

I need to change the tariff I currently use on my SIM card is this possible please

Network unlock

Hi im having a problem trying to unlock my samsung s7 to use on a different network Iv tried the unlatching code but was unsuccesful as it is saying sim network blocked I have rang cs but they havent got a clue trying to give me a sim puk and then te...

Resolved! my account

How do I add a new extra PAYG SIM to my account

Resolved! Restriction turned off

Please can you turn y restriction off so i can access over18 sites

Topping up overseas

So, in Mexico and trying to sort out some critical travel insurance. Forgot to load international bundle before leaving, so eye-watering 2 pounds per minute. Keep trying to install bundle, keep getting "call us" response. I can't! I've burned 100 qui...

Hi

I got new SIM for PAYG and need to activate rolling plan I have logged into website and says I have no products or services under my o2. Have also tried logging onto the app and says account not set up yet? Does this mean I can't use O2 priority yet?...

Cancelling

How do I cancel my pay as you go

O2

Forum Posts