Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 19 replies
  • 2 kudos

Cannot make or receive calls in europe.

I cannot make or receive calls. When I try to make a call it does not connect and just says call ended. When someone tries to call me the phone does not ring and the caller only gets my voicemail. I cannot send texts the only messages that come throu...

paul113 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Refund after change costumer

Good Afternoon, I switched from O2 to vodafone. Received a message about refund but I can not create O2 app account as Iam not a costumer anymore. How can I get my refound from my last bill? Mobile number (REMOVED) (REMOVED) Thank you

Anna1995 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Changing tariff

Hi, if I change my tariff can I keep all my free minutes and messages which saved by now, Pay as you go account?

Guest by Level 1: Joiner
  • 1 replies
  • 0 kudos

Request for a call

Hey there, could you please give me a call on - +44 ***********? I left the last 2 digit out, hopefully you can access my details if not please email me. thank you [Mod edit: Please do not share personal details as your posts are visible to the publi...

Em63 by Level 1: Joiner
  • 3 replies
  • 0 kudos


I was promised by text that if I renew my bundle I would get 100GB but I didn’t

Paok by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! International texting

What do I need to do in order to text my friend in the Philippines? Is there a bolt on I can use? It's +63 code.Many thanks

Charles79 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! damaged sim

Hello, my sim is damaged (payg) how to I order a replacement?

aa11 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Problems with my account

I transferred my PAYG from Virgin to O2 but when I log into my account it says I have no products or services and I can't view my bill

Resolved! PAYG Classic cut off!! (without warning)

Has anybody recently been cut off even though used very recently? (no signal, sim unassigned, balance £0 etc.) I managed to get it back and credit re-established after a couple of calls to C/S. What gives??

Anonymous by Not applicable
  • 52 replies
  • 0 kudos