Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
I JOINED 02 ON 15/7/25 AND HAVE NOW BEEN INVOICED £5.62 FOR USAGE. NOT YET FITTED SIM CARD. HOW DOES THAT WORK?
I have a number of phones including a contract mobile with Tesco and and EE PAYG mobile.I attempted to add £20 to my EE PAYG mobile through ontopup.I made a big mistake by entering the number of my Tesco contract phone as an O2 PAYG.I contacted ontop...
Dear All,I’m reaching out for help on behalf of my elderly mother, whose mobile number has recently been deactivated. She’s had this number for over 23 years — originally with O2, then moved over to Giffgaff.Here’s what happened:Due to a medical emer...
I've activated and topped up a new Classic Payg sim and added it to my account on My o2. I'd like to port my existing 1p mobile number to O2 but cannot find how to do this online. I remember it was fairly easy to do this through chat on a Pay Monthly...
I have been with O2 for over 4 years and recently not been able to receive calls external from the O2 network; they are going directly to 'EE Voicemail' which I have no idea why. This has caused me to miss many important calls from my doctor to my su...
Hello,I'm currently in the EU (Germany) and I'm having trouble making phone calls. My phone tells me that my SIM card isn't registered with the network.I have a prepaid card with the corresponding rates.
I have been sent a sim card from o2 a month ago and still can't text 89905. I'm beyond *bleep* off . I'm paying for a sim that doesn't work.
Why does my phone credit disappear when I don’t use my phone?
Hello, new here but O2 user since 1994 (same number too, only mentioned to evidence how antediluvian I am). I pay £30 a month principally for the data roaming in Europe but I cannot get Wi-Fi calling on my iPhone 11 Pro. It’s offered in the mobile da...
Hi, im currently overseas and will be for about another 10 months. I want to switch my monthly contract over to a PAYG as I'm not using the phone much, but want to remain with O2 when I return to UK (and have the same number). I was charged £3 yester...
