Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 62376 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 32232 Views
  • 19 replies
  • 2 kudos

Resolved! Cannot top up to activate New Big Bundle SIM

Hi,I am an existing Pay Monthly customer and I have a new Pay As You Go Big Bundle SIM to use in a dfferent device. The SIM arrived and I tried to activate it and add it to my existing O2 account - I failed with an error that said an "Sorry – you can...

geoffco by Level 1: Joiner
  • 3172 Views
  • 5 replies
  • 0 kudos

Cant use my phone in ireland

I have been in ireland the past 3 days and I'm not able to make calls, send text messages or go on the internet unless I'm connected to wifi. My data roaming is on and I've tried turning my phone off and on. Also I have tried to select a network manu...

S1d1 by Level 1: Joiner
  • 1446 Views
  • 2 replies
  • 0 kudos

data used up my pay and go cash,

Hi, I reset my phone and didn't notice that the data was on, the phone is a spare left in the car, I only need it to make calls if needed.Is there a way to block for data usage by O2 and have the phone for calls & texts only.

pete-s by Level 1: Joiner
  • 1466 Views
  • 6 replies
  • 0 kudos

Resolved! PAYG Classic cut off!! (without warning)

Has anybody recently been cut off even though used very recently? (no signal, sim unassigned, balance £0 etc.) I managed to get it back and credit re-established after a couple of calls to C/S. What gives??

Anonymous by Not applicable
  • 25676 Views
  • 93 replies
  • 0 kudos

Switch from Monthly to PAYG - No Calls/Messages Being Received!

Hi O2 Community,I switched from Pay Monthly to PAYG on Monday, July 28, 2025.At an O2 store in the UK I was told of the process to follow. I also called up support to validate this.I made it clear I move a lot between UK, Bulgaria and other EU countr...

Laz26 by Level 1: Joiner
  • 2233 Views
  • 4 replies
  • 0 kudos

Resolved! Wifi extra

I noticed while in the high street in town at the weekend that my iPhone 16e had turned on wifi extra Automatically. Never noticed this before. Have only been using the iPhone 16e just under 2 months now. And my iPhone 11 never did this. Doing a Goog...

making calls

Cant call from bulgaria as was in touch with 02 and they said manually select network provider to mobile tel and i dont have this option. If I call someone I have to switch everytime new provider to make another call. any ideas

Alistair2 by Level 1: Joiner
  • 2492 Views
  • 11 replies
  • 0 kudos

Pay as you go sim not recognised

Hi my mum has tried 2 new payg SIM cards in her Nokia and cannot get a signal. Her settings show no number on either sim slot but does if I put my contract sim in it. I have factory reset the phone but it has made no difference and she cannot make an...

Leu by Level 1: Joiner
  • 451 Views
  • 3 replies
  • 0 kudos

Just topped up PAYG but can't read QR Code

Hi,For some reason my linkedin account has locked me out and insists that i verify my ID before it lets me back on....it does this by sending me a QR Code.So i topped up my Samsung SM-J330FN o2 PAYG with £10.I then pointed the camera on the smartphon...

24vtingle by Level 1: Joiner
  • 310 Views
  • 1 replies
  • 0 kudos