Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Switching to 02

Hello I want to switch to 02 but want to keep my number

Resolved! Activate sim

Hi please how activate my new sim pay as go

Contract phone delivery

Hi there, i ordered a contract phone on Friday. i keep getting this text “O2: Your recent order has taken us a little longer to process, sorry about that. Your order should be with you tomorrow. Our carrier will text you with updates. Thanks.” i was ...

Rejoin O2

Hi I just spoken to someone today to rejoin out using my SIM card I got from you

Airtime

Can you cancel the airtime part of the contract but keep paying the device part?

Can’t receive a call

I can't make and receive calls. I'm in Poland, I charged £30 before leaving and my phone not working

Apple watch

I ordered a new Apple Watch yesterday but can’t find when it’s getting delivered

Website top-up pay as you go will not allow you to enter card details

Trying to top up a number of PAYG mobiles but after signing in, choosing amount to top up and entering address O2 website resets page saying 'something has gone wrong' and you cant enter card details. Help!

Tariff change

I have tried to change my tariff, can you confirm it has changed?I don’t want to top up and it take the money for the wrong tariff

Resolved! PAYG £5 'Big Bundle'

Hi. I hope that someone can clarify for me as I can't afford to make any mistakes with this and leave my elderly uncle without a working phone (he has no internet etc)! He's currently on a classic payg but needs to phone the doctors/hospital quite re...

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