Where are my end of month's texts?

[HHGTTG]

Just before the end of each month I receive a text from O2 telling me to make sure I have sufficient funds for my next month's PAYG service and then when new month starts I receive a text confirming that £10 has been deducted from my balance etc. It's the 1st Dec today and I have not received any such texts although i see from my online account that indeed £10 has been deducted.

Are O2 no longer sending texts or is their texting system down or is it something to do with with association with Virgin?

[MI5 · Accepted solution]

@HHGTTG 

There are some issues currently due to changes to the PAYG system too introduce 5g and wifi calling.

[Codswallop71]

Still not receiving my balance texts after I’ve the texted or called someone been nigh on 4 weeks now 

are we any further forward on this issue 

[madasaf1sh]

@Codswallop71 

No one on this forum will know, as none of us work for Vmo2.. 

best thing to do is speak to o2 Guide: How to find help & contact O2 

[TallTrees]

Hi there @Codswallop71 

This is happening to our PAYGO phone too. I just called to find out the balance but it is very useful after each call.

Nothing has been announced whether it is discontinued or not.