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Where are my end of month's texts?

HHGTTG
Level 3: Thinker
  • 101 Posts
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on ‎01-12-2025 08:57

on ‎01-12-2025 08:57

Just before the end of each month I receive a text from O2 telling me to make sure I have sufficient funds for my next month's PAYG service and then when new month starts I receive a text confirming that £10 has been deducted from my balance etc. It's the 1st Dec today and I have not received any such texts although i see from my online account that indeed £10 has been deducted.

Are O2 no longer sending texts or is their texting system down or is it something to do with with association with Virgin?

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MI5
Level 94: Supreme
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on ‎01-12-2025 09:44

on ‎01-12-2025 09:44

@HHGTTG 

There are some issues currently due to changes to the PAYG system too introduce 5g and wifi calling.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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