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How-to Guides

My O2 - Bolt-ons - Mini Guide

by Fellwalker on ‎14-11-2016 12:57 - last edited on ‎19-10-2017 16:28 by (6,108 Views)

A guide to My O2 Bolt-ons. 


Lesser known features in the Photos app for iOS 10

by Anonymous ‎09-11-2016 11:06 - edited ‎09-11-2016 11:12 (708 Views)

In this video I show some of the lesser known features of the Photos app iOS 10.

Play Next, Play Later feature explained and how to access it in the iOS 10 Music App

by Anonymous ‎09-11-2016 11:04 - edited ‎09-11-2016 11:12 (683 Views)

Here's a video guide I made, where I explain the differences between the Play Next, Play Later feature and also how to access it in the iOS 10 Music App.

My O2 - Website Guide

by PhoneChanger ‎04-11-2016 10:10 - edited ‎11-04-2017 14:54 (8,624 Views)

A guide to the My O2 Website 


Your guide on how to use O2 Travel

by lovemyphone on ‎03-11-2016 16:44 (4,387 Views)

A handy guide on how O2 travel works and how to use it, as well as info on charges


Do you have poor coverage / signal Indoors? This may help Explain / resolve it

by adamtemp64 on ‎03-11-2016 16:12 - last edited on ‎19-10-2017 16:53 by (1,811 Views)

A guide to help find out why you might have poor signal indoors.


Accidental MMS Sending and How to Avoid it.

by MI5 ‎03-11-2016 16:03 - edited ‎03-11-2016 16:35 (11,180 Views)

How to avoid accidentally sending MMS messages from your device


Unlocking an O2 phone to use a different SIM card.

by MI5 on ‎03-11-2016 16:01 - last edited on ‎28-09-2018 17:47 by Community Manager (173,767 Views)

How to unlock your O2 device in order to use it on another network


How do I get to the 'Download Bill' page?

by gmarkj on ‎03-11-2016 13:48 (21,125 Views)

Use this handy guide to find out how to download your bills


How does O2 Refresh work?

by lovemyphone on ‎03-11-2016 13:41 - last edited on ‎13-06-2019 14:53 by Community Manager (13,950 Views)

What is O2 Refresh and how does it work? Find out in this guide.


How to Pay Your Bill (Contract)

by Cleoriff on ‎03-11-2016 13:36 - last edited on ‎25-09-2018 10:58 by Community Manager (52,376 Views)

Check out this guide for help on how to pay your O2 bills


How can I sort out my network issues?

by adamtemp64 on ‎03-11-2016 13:30 - last edited on ‎09-10-2018 12:18 by Community Manager (16,808 Views)

This handy guide helps you to troubleshoot your signal issues and what to do next.


Video Guide: Using the Night Shift feature in iOS

by Anonymous ‎02-11-2016 14:35 - edited ‎09-11-2016 11:15 (623 Views)

Here's a short video I made about the new Night Shift feature in iOS. (Video is made with iOS9, but the feature still performs in the same way)

Video Guide: Password/Touch ID protecting your notes in the Notes app in iOS

by Anonymous ‎02-11-2016 14:28 - edited ‎09-11-2016 11:16 (557 Views)

In this video I show you how to password protect/Touch ID protect your notes in the Notes app in iOS. (Video is made with iOS9, but the feature still performs in the same way)

My O2 App guide

by gmarkj ‎20-10-2016 10:43 - edited ‎14-02-2018 11:48 (15,810 Views)

A guide to My O2 app.


How to use the smart thermostat solution - Tado Review

by PhoneChanger on ‎01-09-2016 11:07 - last edited on ‎31-10-2017 10:02 by (2,453 Views)

O2 have partnered with Tado to deliver the smart thermostat solution, this is compatible with most boilers, and comes with 1 smart thermostat, and a connector to link the thermostat to your broadband router (not your O2 home router) [Read more ...]


Have you fallen for or been conned into a premium rate scam? What to do next

by adamtemp64 on ‎28-04-2016 19:33 - last edited on ‎20-04-2018 12:34 by Community Manager (239,749 Views)

If you get your o2 bill and it is higher than expected and on checking the bill in myo2 you find have either have a premium rate charge or a charge to mobile value on your bill, then you may have fallen for a scam on the internet or actually used one of the services.

O2 are not the ones that regulate this type of common issue but the regulator Phone-paid Services Authority.
In this self-help guide, I hope to point you in the correct direction to hopefully get your money back from the scammers...


A Guide To Upgrading Your O2 Phone

by lovemyphone on ‎04-07-2015 12:38 - last edited on ‎05-10-2018 16:34 by Community Manager (17,171 Views)

This is a quick guide on how to upgrade your O2 mobile phone & tariff.


How to set up a SIM pin on O2

by jonsie on ‎28-11-2014 16:49 - last edited on ‎17-12-2018 16:36 by Community Manager (7,597 Views)

Everyone should set up a sim pin lock on their phone, more so if you have a contract phone: here's how to set it up!


How-To-Guide: Difference between SOGA and warranty / extended warranty

by adamtemp64 on ‎08-01-2014 10:14 - last edited on ‎04-07-2017 16:45 by (15,833 Views)

This crops up all the time Who do I get to repair my Mobile device.

In the UK The law that covers this is called the Sale of Goods Act (as amended). This offers all consumers a basic level of protection provided by the retailer [...]



Self help guide: Is the network down for me or everyone?

by adamtemp64 on ‎31-12-2013 14:45 - last edited on ‎09-10-2018 12:17 by Community Manager (754,857 Views)


Things to check before contacting O2:

If you haven’t already, check http://status.o2.co.uk for the exact postcode. If a fault shows on the live status page, O2 will already be working to fix it, and you’ll be able to register for Keep Me Posted updates.  If not, O2 crowdsources data from all checks to alert them to any problems that they’re not already fixing [...]


How To: Reset your Samsung after a Firmware Update

by MI5 on ‎14-12-2013 00:06 - last edited on ‎21-05-2018 14:56 by Community Manager (39,139 Views)

If your Samsung device is giving you some trouble after a firmware update, just follow this Guide to reset it!


Cancelling Your Contract - A Guide

by davethorp on ‎14-11-2013 08:43 - last edited on ‎30-08-2018 13:52 by Community Manager (531,808 Views)

In light of a few recent threads popping up regarding issues with cancellation I thought it would be good to post this guide to cancellation which would guarantee a pain free cancellation without any issues.


Obviously, it is regrettable if you are considering leaving O2 but if you have made the decision to leave, taking the following steps will ensure your termination is as painless as possible




All you need to know about O2 Voicemail 901.

by MI5 on ‎09-10-2013 20:37 - last edited on ‎09-10-2018 11:22 by Community Manager (419,036 Views)

The most common issue we come across is customers trying to turn off voicemail and cant.


Are you fed up with spam calls and texts? Follow these steps to help stop them

by adamtemp64 on ‎15-01-2013 07:54 - last edited on ‎16-05-2018 12:17 by Community Manager (62,356 Views)

Your guide to avoiding scam calls and texts... 


Do you have poor coverage / signal Indoors? This may help Explain / resolve it

by adamtemp64 on ‎08-01-2013 10:15 - last edited on ‎29-05-2018 16:43 by Community Manager (74,585 Views)

This Guide may help explain the issue if you have poor coverage/signal Indoors? This may help Explain/resolve it! 


International Roaming and Whats it all about.

by darrengf on ‎30-09-2012 19:48 - last edited on ‎08-06-2017 22:10 by (376,708 Views)

Roaming is when you are no longer able to Pick Up your home Network (O2-UK). This is normally when you are in another country. However, it is possible to pick up French Network when in the UK and the Irish Networks when you’re still in Northern Ireland... 


The 4 steps to solving almost any non-hardware fault on an iPhone.

by Anonymous on ‎28-09-2012 15:58 - last edited on ‎31-10-2017 13:29 by (27,424 Views)

The 4 steps to solving almost any non-hardware fault on an iPhone.

Thought these might help


What is 2G, 3G, and 4G? ** New Update 21st Sept 2015 **

by darrengf on ‎15-09-2012 20:17 - last edited on ‎31-10-2017 17:21 by (195,451 Views)

So when I originally wrote this, was many moons ago and I thought that since 4G has been here for a while then its time to update the information on here as well.


What is 2G, 3G, and 4G?

I've been on the forum now for many years and questions about the signal, frequency and the Network info are asked on many occasions. So I've written this to try and make it as understandable as possible.