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O2 Open & Friends and Family discounts - How to sign up

by MI5 on ‎25-11-2016 15:40 - last edited on ‎21-11-2018 15:30 by Community Manager (122,568 Views)

O2 Offer 4 schemes that discount of the airtime portion of your contract:

  • O2 Open is employer based, with certain jobs qualifying for discounts of 15 or 25% depending on tariff (see T&C's FAQ)
  • Friends and Family (F&F) applies if you have friends or family working for O2. F&F is 50% off the airtime portion of your Refresh contract, or 30% off the total cost if you're on SIM only.
  • O2 Student offer is 20% off your airtime plan on Refresh

 

More information on each discount scheme below:

 

O2 Open discount

Please read the FAQ's carefully as there have been some significant changes, such as no longer allowing customers to share their code up to 5 times. You can now only use it twice. Once for a Mobile Refresh contract and once for a Mobile Broadband Refresh contract.

A summary of Open T&C's are here T&C's.

 

Step 1 – Registration
Start by signing in to My O2 Open at o2.co.uk/open using
your My O2 username and password. You’ll need the five
character O2 Open company code that you’ll get from your
employer. You should ask your HR dept for this.

Code Check and confirmation process: You can text OPEN followed by the company name to 61202 and it will confirm your eligibility and the O2 Open code to use. Make sure you try different variations of your company name if unsuccessful with one version. ie, NHS, health service, health trust, etc.

 

Step 2 – Verify your registration
When you register, we need to confirm that you work for
the company or organisation, so you will need to give us a
valid work email address. We will send a validation link to
this email and you will need to click this link to complete
validation. Alternatively you can give us your National
Insurance number and upload a recent copy of your payslip.
We will check these details and send you an email to your
personal email address to let you know that you’ve been
validated successfully. This will take up to three days.

 

Step 3 – Apply your discount
Once we have verified your registration, you can log back
into o2.co.uk/open and select the number you would like the
discount applied to. Once the O2 Open discount has been
applied, it will continue for the remainder of your O2 Refresh
contract. If you upgrade to a new O2 Refresh contract, you’ll
need to re-apply for the O2 Open discount.

Latest O2 Open help pages here

 

Friends & Family discount

For F&F, the employee of O2 needs to request the discount on your behalf by texting DISCOUNT to 2020.

They will get instructions back with what information to provide next to arrange for the discount.

After that part is done both employee and customer will get a notification on their mobile within 72 hours that the discount has been added.

 

Note that the F&F discount can be added only within 90 days of taking a new contract or an upgrade.

 

The F&F discount can also be applied to simo contracts (providing they are not already discounted by a special offer or web deal) and PAYG accounts but at all times the contracts must be taken directly with O2 (no 3rd party resellers) and notable exclusions always apply to new iPhone launches (check T&C's for full details).

 

If you upgrade you must also re-apply for your discount. It will not be carried forward to an upgrade or a new contract, even if in the same name.

 

Once your F&F discount has been applied to your account, you should see it as a bolt-on as well as in the Discounts section of your Bill breakdown in My O2:

F&F Bolt-On in My O2 Bill breakdown My O2

 

Student discount

To claim your student discount text your code to 61202 from any mobile. You will receive a confirmation text back that says you will be notified when your request is processed.

 

Help page here for students on studentoffer (follow the link for details on how to sign up to UNiDAYS).

 

Family Plan discount

With the Family Plan, you can get up to 50% off your airtime plan, when you take out an additional connection (up to 20 connections) on an eligible tariff. Help page here for the Family Plan discount for more info and help with signing up.

 

This is how the Family Plan discount shows in your My O2:

Family Plan discount in My O2

 

 

Hope this helps in explaining the different schemes and claim processes.

 

Comments
by Community Manager
on ‎30-11-2016 16:22

Great work @MI5

by Cleoriff
on ‎30-11-2016 16:27

Looks good in its new layout @MI5 Smiley Wink

by Community Manager
on ‎30-11-2016 17:05

I'm really happy with how guides look in this layout! 

by Anonymous
on ‎01-02-2017 00:58
As of 1st February 2017 this guide for the O2 open discount scheme no longer works.

You have to go to your employer for their specific 5 digit code to be able to apply for the discount. The system where you entered your organisations name an got your code has been made redundant in order to stop people from abusing the system.
by Cleoriff
on ‎01-02-2017 01:09

@AnonymousI have messaged @MI5 about this. He will see it when he comes on in the morning

I have to say the guide is still correct.(I clicked on the link in the guide to provide the info I showed in your thread) https://community.o2.co.uk/t5/Other-Products-Services/O2-Open-Employer-Code/m-p/1036147#M24258 

So although the guide is correct ...it's actually the process of acquiring the code which has changed.. I just hope by changing the system O2 quickly provide employers with the code they can give their employees   

by jonsie
on ‎01-02-2017 03:13

To be fair it was open to abuse. Anyone can say they work for a qualifying employer. Before they introduced the applying on line you had to get the code from your employer so it seems they have gone full circle now.

by adamtemp64
on ‎01-02-2017 08:45

http://www.o2.co.uk/termsandconditions/rewards/o2-open has section 2 for process of registering if it is any help

by MI5
on ‎16-02-2017 13:15
Thread updated with the latest official O2 information.
by
on ‎16-02-2017 13:28

Well done @MI5. This is one of the most-used guides, so great to have it up to date Smiley Happy

by MI5
on ‎16-02-2017 13:31
Glad it's useful Toby Smiley Happy
by Community Manager
on ‎16-02-2017 13:33

Cheers for the update @MI5! Smiley Happy

by MI5
on ‎16-02-2017 13:40
Thanks for the info @Marjo Smiley Happy
by PaulKing
on ‎16-02-2017 21:30

Thank you "MI5" for clarifying what the 'benefit', of 30% off my O2, bills that my employer is offering me really means

 

As the discount only applies to 'Refresh' accounts and I have two SIM only tariff deals on my O2 account, it is not a 'benefit' that my employer has negotiated on behalf of employees that I can take advantage of

 

Very helpful thread, thanks again

Paul

by MI5
on ‎16-02-2017 21:41
Sorry it's not working out for you Paul, but keep it in mind should you ever take a refresh contract.
by Cleoriff
on ‎16-02-2017 22:15

Great to to see this updated at last. Well done @MI5

by Anonymous
on ‎17-04-2017 00:19
@MI5how do you apply f&f in 2017 as that site no long is live and also can it be applied to SIMO contracts including discounted ones? Kind regards
by Anonymous
on ‎17-04-2017 00:20
how do you apply f&f in 2017 as that site no long is live and also can it be applied to SIMO contracts including discounted ones? Kind regards
by MI5
on ‎17-04-2017 10:09
F&F has to be done by the employee.
You take a contract and give the account details to your employee friend and they process it all on the internal systems.
by Anonymous
on ‎22-06-2017 12:21
I work for the NHS @ my HR do not have a 5 digit code
by MI5
on ‎22-06-2017 12:34
NHS01 should work for you.
by Anonymous
on ‎30-06-2017 19:01
No one knows the code for armed forces
..
by Anonymous
on ‎30-06-2017 19:03
Armed forces....'army' that is....
by MI5
on ‎30-06-2017 19:05
Have you tried ARM01 ?
by Anonymous
‎10-07-2017 19:15 - edited ‎10-07-2017 19:20

The way the system 'works' for NHS Discounts disallows volunteers from getting it. I'm a Community First Responder for the ambulance service. As a volunteer, although I give up time to go out and help save patients and train others to do the same, your system requires me to use a "pay slip and email address from the ambulance service" to quote one of your staff at Huntingdon O2 shop. As I don't have either how can I apply for the discount? All the staff member kept saying is that I would "need a payslip and email address". He wouldn't accept the word "VOLUNTEER" and "Don't have them"

I can walk into your competitors shop with my ID card and get discount as easily as that!

My face on my ID card from the NHS service.

Why can't it be that easy from O2?

by Beenherebefore
on ‎10-07-2017 22:03

@Anonymous .....to answer your question ( note @MercedesS) O2 don't do easy.

 

To me and probably many of the other regulars on here, your entitlement is well justified.

 

Record it in the Ideas section of the Community

 

https://community.o2.co.uk/t5/Community-Ideas/idb-p/community_ideas

by Anonymous
on ‎31-07-2017 11:32

Good Morning,

 

im struggling to apply my discount code the system wont accept my MOD email for some reason. and thats when i can get the page to work spent 5 days waiting for it to work correctly due to maintance or a fault. begining to run out of time to have it applyed to my plan. 

 

Any ideas? 

by MI5
on ‎31-07-2017 11:41
Only CS can help you with system failure within o2 I'm afraid.
by Anonymous
on ‎26-08-2017 23:22

Hello,

I work for the fire service and have used the open code benefit discount for years but I unable to use now as no one in our HR dept knows the code. Can you please assist as I have received my new phone and will return it within cooling off period if i can't apply discount as other providers are offering emergency service discount.

regards Paul 

by MI5
on ‎26-08-2017 23:25
Try calling customer services on 202 Paul and see if they have your code listed.
by Jamieww
on ‎05-09-2017 23:12
If I purchased an o2 contract from somewhere other than o2 shop or website... I.e. carphonewarehouse... can I still use a student discount Unidays code to get the 20% off the airtime?
by jonsie
on ‎05-09-2017 23:23

 No, you must buy the phone either in store,  over the phone or online from o2.

by MI5
on ‎05-09-2017 23:25
As it says in the guide, it must be a refresh contract.
by MI5
on ‎11-01-2018 08:29
Code Check and confirmation process: You can text OPEN followed by the company name to 61202 and it will confirm your eligibility and the O2 Open code to use. Make sure you try different variations of your company name if unsuccessful with one version. ie, NHS, health service, health trust, etc. I'll drop this into the main guide later.
by Cleoriff
on ‎11-01-2018 08:47

Code Check and confirmation process: You can text OPEN followed by the company name to 61202 and it will confirm your eligibility and the O2 Open code to use. Make sure you try different variations of your company name if unsuccessful with one version. ie, NHS, health service, health trust, etc. I'll drop this into the main guide later.

 

Thanks for that info @MI5. I saw Code Check as a thread title yesterday and wondered why I hadn't heard of it before. It certainly makes the process easier (as long as it works)

Pleased that the guide will be updated Smiley Wink

by Community Manager
on ‎11-01-2018 09:39

Thanks for updating this @MI5! thumbsup

by pb56
‎13-01-2018 18:06 - edited ‎13-01-2018 18:08

Can NHS pensioners get these discounts like you can with Vodafone?

by MI5
on ‎13-01-2018 18:10
Unfortunately not @pb56 unless you still have an active email account with them?
by Cleoriff
‎13-01-2018 18:31 - edited ‎13-01-2018 18:32

I can't. Our Trust's email address has changed twice since I left...

Don't they have to check if you are still employed by them?

by MI5
on ‎13-01-2018 18:37
Currently it's email or payslip verification, so if you can access either, you can get the discount.
by RetiredSideman
on ‎03-10-2018 15:07

Hi i just got a new contract and im still at uni so i can recieve the student discount, i also have a friend who works for o2 and they said they could add me to their plan AND i work for the NHS so i could recieve the open discount too lol. So i was wondering do all or just two if any of these discounts stack?(Unlikely) If not i might aswell only do the friends and family discount since its bigger.

 

Please only answer if you work for o2 and can definitely say, thanks!

by MI5
on ‎03-10-2018 18:03

You can only have one discount at a time so F&F would be best at 50%

by adamtemp64
on ‎14-12-2018 14:16

@MI5 Is it time for update re sharing open codes since March 2018 ? 

by MI5
on ‎14-12-2018 14:18

Yes if the info is out of date although it was recently checked by @Marjo ?

by Cleoriff
on ‎14-12-2018 14:25

@adamtemp64@MI5

What's this about sharing Open codes? I thought you could use twice. Once on a phone, once on a tablet? Confused

by MI5
on ‎14-12-2018 14:30

Once on a mobile refresh contract and once on mbb is what the guide states but if that's now changed it needs updating?

by MI5
on ‎14-12-2018 14:43

 I'm still seeing this in the latest T&C's. 

4.3 Scheme Members can apply for a maximum of two Airtime Discounts at any one time, of which only one can be applied against a Qualifying Contract for a phone (“Voice Contract”) and only one can be applied against a Qualifying Contract for a tablet or mobile broadband (“Data Contract”).

by adamtemp64
on ‎14-12-2018 15:02
by adamtemp64
on ‎14-12-2018 15:11