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My O2 - Bills section - Mini Guide

by ‎16-11-2016 10:09 - edited ‎28-11-2016 12:19 (9,581 Views)

Once you have opened the MyO2 App you will be presented with a number of sections.

In this mini guide we will be looking at the "Bill" section.


Tap on "Latest Airtime Bill" which opens a new screen with the amount of your bill, when you last paid, device plan payment details, the option to pay and also view your previous 6 months of bills.





Tapping on Latest Airtime Bill again will take you to an overview of your bill(s). If you have multiple contracts, they will all be listed on this page. Any discounts or adjustments will also be shown here.


To see how each bill was made up, tap the account and you will be presented with a screen showing you different billing sections and how much each part contributes to your overall bill.





If you choose "View Previous Bills" you will see your last 6 bills (if you want more you need to log in online). Each monthly bill has a + next to it which if you tap it will open up a breakdown of each of the bills.


The final part is the "Make a Payment" section, which opens up and presents you with all your contracts and the options to make payments for your airtime, device plan or both.


There is also a number to call if your payment is overdue and / or if you experience any difficulties in paying online or through the app (0344 809 202).






Hope this helps with explaining this part of the MyO2 App and thanks for reading Smiley Happy


See the main My O2 App Guide here, as well as the other related mini guides:

on ‎16-11-2016 10:22

Excellent. it's got pictures to aid description and give further explanation...

by Community Manager
on ‎16-11-2016 14:41

Great work @MI5

by Anonymous
on ‎16-11-2016 15:28

Very nice & useful guide @MI5

on ‎17-03-2019 14:28

Great write-up, but bill detail/call history only visible for PAYG customers, right? Don't know


‎17-03-2019 16:36 - edited ‎17-03-2019 16:39

Oops, I meant "contract" instead of "PAYG" in my comment above - uneditable, sorry for the confusion, @MI5 @yahoo

by Anonymous
on ‎17-03-2019 17:45
Yes that is correct.