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Where is my discount or Extra Data?

by MI5 ‎26-09-2017 14:03 - edited ‎05-01-2018 16:53 (12,487 Views)

We get a number of questions about how discounts and data promotions

are applied to O2 tariffs and why it appears not to be added to the account.

In order to help, I've created a small guide.

First thing to note is that your MyO2 http://www.o2.co.uk/myo2 will always display the full tariff price before any discounts are applied. This is what most customers see and assume they aren't getting any discount. (You will see the discount when your bill is generated. Until then it will always show the full price.)

 

O2 apply your discount as a bolt on (yes I know it sounds backwards) but this bolt on actually credits your account with your applicable discount.

When your bill is generated, the discount is deducted from the tariff price shown in your MyO2, so if you have a tariff of £18 and a bolt on for a £3 discount, your bill will be £15 etc.

If you look in the tariff section of youor MyO2 https://mymobile.o2.co.uk/paymonthly/myallowance/allowance?disambiguation_id=d95778d4-82dd-4087-bb9c... you will see your discount all being well, as per this example below.

In addition, if you have one of the data promotion tariffs, ie a base tariff of 3gb which has 12gb due to a promotion, this will also be shown by the addition of a data bolt on.

You MyO2 will show that you have 3gb only though and the additional data will kick in when the 3gb is used.

You may also get warnings of using all your data after using the 3gb, but don't worry about this as it's just an automated system message.

discount bolt on.PNG

Comments
by ElaGirl
on ‎26-09-2017 14:05
This was most helpful, thank you!
by Community Manager
on ‎26-09-2017 14:36

Awesome, thank you for posting this @MI5! Very useful! smiley smiley

Thanks!

by
on ‎26-09-2017 14:48

Great guide!!! heart

by lovemyphone
on ‎26-09-2017 15:22

Very useful guide @MI5

by jonsie
on ‎26-09-2017 16:51

Good information ☺️

by Cleoriff
on ‎26-09-2017 17:22

Good guide, very well explained. Will this go in the Index of guides for easy access?

by MI5
on ‎26-09-2017 17:35

Already done Den. 

by Cleoriff
on ‎26-09-2017 17:42

Thank goodness. Just playing catch up...Smiley Wink

by pgn
on ‎29-09-2017 22:33

Really useful info. Good job! thumbsup

by fozzman
on ‎30-01-2018 17:51
Thanks. Good explanation. I have checked my bolt ons, though, and there is no sign of the discount. But this could be because I only purchased the sim yesterday, and my current one is still active.
by MI5
on ‎30-01-2018 17:55
It will usually appear after a few days of taking your contract.
by fozzman
on ‎30-01-2018 18:06
👍
by edej9580
on ‎04-05-2018 22:56

i cant find where to apply my code to get my wprk discount 


@MI5 wrote:

We get a number of questions about how discounts and data promotions

are applied to O2 tariffs and why it appears not to be added to the account.

In order to help, I've created a small guide.

First thing to note is that your MyO2 http://www.o2.co.uk/myo2 will always display the full tariff price before any discounts are applied. This is what most customers see and assume they aren't getting any discount. (You will see the discount when your bill is generated. Until then it will always show the full price.)

 

O2 apply your discount as a bolt on (yes I know it sounds backwards) but this bolt on actually credits your account with your applicable discount.

When your bill is generated, the discount is deducted from the tariff price shown in your MyO2, so if you have a tariff of £18 and a bolt on for a £3 discount, your bill will be £15 etc.

If you look in the tariff section of youor MyO2 https://mymobile.o2.co.uk/paymonthly/myallowance/allowance?disambiguation_id=d95778d4-82dd-4087-bb9c... you will see your discount all being well, as per this example below.

In addition, if you have one of the data promotion tariffs, ie a base tariff of 3gb which has 12gb due to a promotion, this will also be shown by the addition of a data bolt on.

You MyO2 will show that you have 3gb only though and the additional data will kick in when the 3gb is used.

You may also get warnings of using all your data after using the 3gb, but don't worry about this as it's just an automated system message.

discount bolt on.PNG



@MI5 wrote:

We get a number of questions about how discounts and data promotions

are applied to O2 tariffs and why it appears not to be added to the account.

In order to help, I've created a small guide.

First thing to note is that your MyO2 http://www.o2.co.uk/myo2 will always display the full tariff price before any discounts are applied. This is what most customers see and assume they aren't getting any discount. (You will see the discount when your bill is generated. Until then it will always show the full price.)

 

O2 apply your discount as a bolt on (yes I know it sounds backwards) but this bolt on actually credits your account with your applicable discount.

When your bill is generated, the discount is deducted from the tariff price shown in your MyO2, so if you have a tariff of £18 and a bolt on for a £3 discount, your bill will be £15 etc.

If you look in the tariff section of youor MyO2 https://mymobile.o2.co.uk/paymonthly/myallowance/allowance?disambiguation_id=d95778d4-82dd-4087-bb9c... you will see your discount all being well, as per this example below.

In addition, if you have one of the data promotion tariffs, ie a base tariff of 3gb which has 12gb due to a promotion, this will also be shown by the addition of a data bolt on.

You MyO2 will show that you have 3gb only though and the additional data will kick in when the 3gb is used.

You may also get warnings of using all your data after using the 3gb, but don't worry about this as it's just an automated system message.

discount bolt on.PNG


 

by MI5
on ‎04-05-2018 22:59