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How do I get to the 'Download Bill' page?

by gmarkj on ‎03-11-2016 13:48 (21,256 Views)

 

If you want/need to, it is possible to download your bills - either so you have a record, or in case you need to send them off for any reason (such as claiming a cash back offer).

 

However, there are a number of steps/screens to go through in order to get there. While this may seem straight forward, on a fairly regular basis there are questions about downloading a bill.

 

The first page you will encounter is the Myo2 home page, which asks what type of account you have (pay monthly or pay as you go). Once you choose, the page then asks for your username (normally your email address) and password that you set up when you signed the contract.

If you want the site to remember your details (not advisable if you use a shared computer) then tick the "remember me" button, otherwise enter your details and click "sign in".

 

sign in.jpg

 

The next page you see is your home page, which will list all of the services you have (current phone number/phone make and model), any closing bills (on mine at least) plus if you have registered for o2 WiFi.

There will also be a link to update your details (click on your name on the right).

(I have edited out some of my details in case you wondered...)

 

landing page.jpg

 

If you click on either your number or device it will load the correct page - as I only have one account with o2 it loads that one.

 

my device.jpg

 

This will show details about your last bill (total amount and date) as well as a link to view the most recent and previous bills.

 

To the right of this are details of your tariff (how much it is, what it is called) and then how much you have left.

As my calls/text are unlimited, it only shows how much data I have left from my monthly amount.

 

Further down the page there is also more details about the device currently registered to your account (IMEI and PUK code).

 

If you click the link to view your tariff and usage, you will see the page below.

 

This area can be used to check your usage and charges since your last bill - so if you are keeping track of your monthly spend here is where you would do it. (Useful if you have recently been abroad and want to see how much you will be charged, or if you think you have recently clicked on a link by mistake.)

 

Underneath that is a link to show more details about your tariff, change it if you want and add a bolt on if you want to - the next image shows the information available here.

 

 

 

allowances top.jpg

allowances bottom.jpg

 

 

From the previous page, if you click the link to view your latest bill, the next screen shows a summary of the bill.

 

bill top.jpg

bill bottom.jpg

 

This screen also shows how much of your bill is VAT (more on this later).

 

Right at the bottom is the link to download your bill for saving or printing.

 

Clicking this takes you to another page where you can do so (rather than just downloading it) as you can also choose if you want your last bill or one older.

 

download home.jpg

 

The page loads with the most recent bill shown. If this is the one you are after then just click the link to download, otherwise you will need to choose which one you want using the previous bills link.

(As my last bill is the first one for my new account, I only have one I can show.)

 

Once you click the download PDF bill link, the bill currently displayed will show as an item that you can choose to save.

 

Rather bizarrely, even though VAT is shown on the bill it also states this is not a VAT invoice probably because it is a personal account and not a business one, and also becaure o2's VAT number is not on here.

 

download bill.jpg

 

Hope that helps anyone who gets stuck.

Comments
by Anonymous
on ‎29-03-2017 18:41

yes that page is what it used to look like but now my name nor th o2 logo or account number shows i have asked to go back to a sent paper invoice to which i was disconnected

by gmarkj
on ‎30-03-2017 07:30

Hi @Anonymous.

What browser are you using?

Microsoft Edge doesn't work properly, so we would suggest using Internet Explorer or Chrome.

Do your details show correctly in your account when you first log in?

by pgn
‎11-10-2017 21:01 - edited ‎11-10-2017 21:07

@gmarkj A "VAT invoice" has to be requested via 202, and the "VAT" section on the screenshot you show changes to read "VAT invoice", with the first page of the PDF behind it stating the relevant details to satisfy the accountants' requirements for said document

 

I'll see if I can put a link to my post here for ref, it adds to your well-crafted document. 

 

VAT invoice

 

20**Personal info** 20_47_25-O2.png

 

by gmarkj
on ‎12-10-2017 11:16

Thanks for the update @pgn

As someone who has never needed to get VAT accreditation added to my bills it is interesting to see the difference.

Does it continue on until the contract ends or do you need to request a VAT copy each time?

by pgn
‎12-10-2017 17:49 - edited ‎12-10-2017 17:55

@gmarkj

 

Once you get it switched on, it remains for the duration until you get your next contract. Then you have to  ring them and get it switched on again.

 

O2 Refresh muddies the water a bit, as the Device Plan is a Credit Agreement, and VAT invoices are not offered (as far as I can tell) for that.  But it should be possible to get the VAT invoice switched on again for the AirTime Plan component, I have recently asked for that to be re-enabled on my mine - hopefully, my bill on 01-Nov will once again be a VAT invoice, complete with O2's VAT number, company address and, on the first page, the "This is a VAT invoice. Keep it for your records" line.

by pgn
on ‎12-10-2017 21:31

And the "bill" looks different from your regular sample when VAT invoice option is enabled, @gmarkj

 

Screenshot_20171012-210904_01_01.jpg

by pgn
on ‎03-11-2017 18:23

Suffice it to say, my November Airtime bill is still a standard, "This is not a VAT invoice" bill.

 

So I had a webchat with a CS rep, who after promising to e-mail me what I want within 24 hours (nothing yet since my chat on 01-Nov) and after saying "I could always contact them to request a VAT Invoice", he eventually dug around and said he had enabled VAT Invoicing on my account.

 

We shall see... but @Martin-O2@MercedesS@Marjo - can you take this feedback back to O2, please?

 

Quote:

  • What use is it if I have, on the advice of O2's own CS Reps, to contact them every time a want a VAT Invoice for my Airtime plan?
  • Despite asking at least 4 times, and being reassured each time that "the next bill will be a VAT Invoice", I have had to call again (online chat this time) to ask to have VAT Invoices switched on for my MyO2 account.
  • Let's see if my 11th bill since upgrading in January-2017, due on 01-December-2017, is a "VAT Invoice".

EndQuote.

 

Thanks, I had to share that with someone rage

by
‎03-11-2017 18:42 - edited ‎03-11-2017 18:55

Hello @pgn, Feedback added and PM sent. 

 

As you know, VAT invoices are for business. But you can request a VAT invoice to be sent via post monthly by calling customer services for the airtime only, would that work? Trying to help thumbsup

by pgn
on ‎03-11-2017 20:24

Hi MercedesS,

 

Any time a bill is submitted to a company for expense reimbursement purposes, the company is entitled to ask for a bona-fide VAT Invoice. 

 

Why should I have to change my Personal phone to a Business phone?

Do I have to get 2 phones?

What happened to "the customer is right"?

 

I was on a business tariff  with O2 once, it proved equally problematic, as the O2 Business Billing system was really quite unreliable a few years back.

 

Just askin... Handshake

by MI5
on ‎03-11-2017 20:39
Why is it so difficult for O2 to just add their VAT number to the invoice?
by jonsie
on ‎03-11-2017 20:45

Also, ALL contract customers should be on vat bills now. I've had them for 4 years or more, never required or requested them and we were told by a couple of members that they were switching vat bills on for everyone. 

When I was in business, anyone charging vat had to legally produce a vat invoice and a vat number. 

Maybe it's changed now but I don't like the get out in the small print about not supplying it unless requested. 

Is that really legal? I can understand the device plan and the rider there but customers are entitled to a vat bill for their contract without having to phone up every month. For some customers it's vital that they can download it as soon as it's produced. 

by MI5
on ‎03-11-2017 20:57
It just seems that they want to make everything as difficult as possible!
by pgn
on ‎03-11-2017 21:16

@MI5 It kinda looks that way, now you come to mention it. Bang

by
on ‎06-11-2017 17:28

Hello guys,

Of course, you don't have to change your personal account to a business one! We have asked you because, if you need a proper VAT invoice every month, normally the reason is that "you are a business" wink

 

Using @MI5 quote:


@MI5 wrote:

This is a statement made previously by O2 on the subject:

We don’t issue a VAT invoice on the device plans every month, the Refresh agreement is a credit agreement and unless it’s a business account we are not obliged to produce monthly VAT invoices.

 

Customer services can complete a form to send out a device plan VAT invoice for a specific month but this needs to be requested by the customer each time they need it and will be sent via post.

 

A regular VAT invoice can be turned on by calling customer services for the airtime only, once the service is on the account the customer should then get the VAT invoice sent to them via post monthly.

 


As you already know, whenever you want our help @pgn let us know.

And thanks a lot for all the feedback! thumbsup