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Forum Posts

No access to anything

I currently cannot access my o2 account on the app, I can’t use any calls, texts or 4g can someone please contact me or help with this?

Craigr-1 by Level 1: Joiner
  • 324 Views
  • 2 replies
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Resolved! SIM swap, how long will it typically take, plus other advice needed please

I was in an O2 store earlier to perform a sim swap, getting a new SIM (one which can be broken down to micro and nano sizes) to replace a very old full size SIM. ... Also need that new SIM for when they turn off human access to 2G (I understand they ...

3g text message

Hi My mum has received a text from O2 about 3g turning off and to upgrade her mobile which she can't afford a new phone right now and I've looked on her mobile network in settings and she's already on 4g so does she ignore the message? I've attached ...

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Hugo4ever by Level 1: Joiner
  • 738 Views
  • 8 replies
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Resolved! Caller in my Contacts listed as Unknown Caller after phone switch

I have a Virgin Media SIM that has been working happily on my Honor 9x Lite for the last 5 years.I recently bought myself a Moto G85 and followed the procedure to copy all my apps & data from the old phone to the new one. Although it's a 5G phone, I ...

Moggyman63 by Level 2: Apprentice
  • 1765 Views
  • 24 replies
  • 0 kudos

Resolved! How can I view my bill if I turn off my wi-fi?

I'm not stupid, but I want to know how this works, please. Every month I get a txt message:I laboriously type in the URL and get the log-in page. I turn off the Wi-Fi because that is what it says; nothing happens. So I refresh the browser. The browse...

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Mr_Alan by Level 2: Apprentice
  • 514 Views
  • 5 replies
  • 0 kudos

Resolved! Unable to add more than 100mb bolt on

I am trying to add bolt on data but it only comes up with 100 MB and wont scroll down to larger amounts.Why is this happening.I haven't had this problem over all previous years.

Resolved! Bolt on options not working

I am having trouble buying bolt-ons.In-app: I can only select the 100mb bolt on. It costs £5.50.In-website: I can only select the 100mb bolt on. It costs £5.50.On the automated phone service: I can only select the 100mb bolt on. It costs £3. But when...

user89342 by Level 1: Joiner
  • 655 Views
  • 6 replies
  • 0 kudos

Resolved! Buying a bolt on

I’m trying to buy a 500MB Bolt on but both the app and website will not let me buy more than 100MB. The + button doesn’t work. This is only since the latest update three weeks ago