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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 2204 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4764 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14891 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7606 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7036 Views
  • 6 replies
  • 0 kudos

Resolved! Bring PAC code from Vodafone to create an eSIM for that number on my current O2 handset

Hi, I am an O2 customer on a SIM only contract for my personal phone number which is on the O2 SIM in my device. I have received the PAC code from Vodafone for my work phone number, which is currently an eSIM on the same device. How do I take that PA...

staviva23 by Level 1: Joiner
  • 182 Views
  • 2 replies
  • 0 kudos

cannot respond to a text from a mobile number

when a certain mobile sends a SMS message to me and I reply, my message just hangs with the "spinning wheel" and then just times out but only to this one mobile number?does that indicate O2 has data fill issues with this mobile number?

Smart work name

 Hello I'm trying figure how I can get my business name to show on outbound calls in the UK similar to the sample one in the picture, I've registered my number with Hiya and they have added it but it still doesn't show as a smart number or my busines...

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Jazzyb by Level 1: Joiner
  • 367 Views
  • 2 replies
  • 0 kudos

Resolved! 5g

I recently got samsung s23 as pay as you go but can't seem to get 5g on it checked my settings on the right 1. 5g is in my area, anyone any ideas

Payment

Why can't I access the bill payment screen via my O2. It tells me to use another phone number

Bri6 by Level 1: Joiner
  • 94 Views
  • 1 replies
  • 0 kudos

Esim

Trying to set up eSIM but Mobile Data is greyed out on new ophone

Murphymoo by Level 1: Joiner
  • 135 Views
  • 2 replies
  • 0 kudos

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 2204 Views
  • 7 replies
  • 0 kudos

WiFi calling

Hi, I'm new to O2 and have the Samsung S22, I work offshore on an oil platform so rely on WiFi calling to send/receive messages and make/receive calls.I cannot get WiFi calling to work but my colleagues on O2 can do this with no issues. I've enabled ...

Brian78 by Level 1: Joiner
  • 395 Views
  • 4 replies
  • 0 kudos

Service and data not working on new device

I got a samsung fold 4 off a friend and got the screen repaired as it was broken but when i put my sim card into the device my service and mobile data hasnt worked since I have gone into my local store twice and have recieved a sim and had them activ...

Kenty by Level 1: Joiner
  • 189 Views
  • 3 replies
  • 0 kudos

Resolved! Turn off child lock on sim

Hi, it seems my account was added under “child protection” by my aunt when she helped set up my sim. I came into the country newly and she helped me set it up I don’t have access to a few websites and I would like to get that change. I no longer have...

Tammy98 by Level 1: Joiner
  • 97 Views
  • 1 replies
  • 0 kudos