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Unanswered calls don't always go to voicemail.

If I am in a dead spot in the house, callers often get a recording says "your call cannot be connected at this time", or after dialling my number they get nothing at all. Sometimes it does actually go to voicemail and allow a message to be left. What...

Resolved! No 4G inside the house.

I have an iPhone 13 which works on 4G and 5G when I am away from the house in a different area. Inside I can get 3G in certain places within the building. Am I correct in assuming that when 3G is switched off, all I'll get will be voice calls and dat...

Cannot unbar phone number

I have called O2 call centre numerous times to get the bar on my phone number lifted. After reporting my phone missing on 21/3/25 to O2, I found the phone. I eventually got the bar on the device lifted (the IMEI bar). I have received a replacement SI...

Resolved! Galaxy Book4 Pro 360 5G or is it the book 4 edge??

HELP! the above model on sale at 02 is completely different to the blurb given and specs on the o2 website. I've contacted o2 directly but the person I spoke to has no idea what I mean and just said keep refreshing the website. the model specs is for...

Resolved! Wallpaper

My wallpaper keeps changing every night

No mobile or phone signal in my area for months

My postcode is OX5 1AL and, for some reason, the mobile phone and data signal is suddenly really bad and inside the houses it doesn't work at all. This effects me and my neighbours and the problem has been going on for over a year. I've tried using t...

Resolved! 2G and 3G switch off

I've had a message from 02 telling me about the switch off, and that I need to change my phone, and that I have to go to a store before 7th May to do this. I can't get to a store as I'm housebound, so what do I do? I've tried contacting 02 on live ch...

O2 Guru call back

Help, I requested a Guru callback on Tuesday, was told they would call back within 24hrs, it is Friday now and no call. What do you have to do at O2 to get network help?

Resolved! Replacement SIM card?

Hi everyoneSorry if this is a silly question but I have autism and I cant seem to find what I need.My SIM is apparently damaged, my phone is on emergency calls only no data notning doesn't matter where I am. But I tried to set my calls to divert and ...

Resolved! Roaming Not Working

I have a pay monthly contract that includes Europe roaming. I am currently on a cruise around Spain and have been unable to get roaming at any of the stops. All the data settings look ok but if I go to 'about phone'--'sim 1 status'__'mobile network s...

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