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Forum Posts

Resolved! Porting: old number disconnected but not transferred

Hello Yesterday I called O2 and asked them to port my number from GiffGaff to O2 PAYG (with a PAC code). I had previously filled in the online form requesting this but seemingly that didn't work. I was texted to say this would happen today. This morn...

Since being moved from Virgin my O2 signal is virtually nonexistent

I was moved from Virgin Media to O2 for my mobile. Since then my mobile signal in my home is virtually nonexistent. I am constantly being told there is no issue. I recently took out a new contract with O2 after being assured the issues were being res...

Ell2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! E Sim

I have a new Google Pixel 8 and am upgrading from a Samsung S20+.I have elected to have an eSim with this new phone.How do I find the QR code for this to scan with my new phone?

Colin50 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Data Roaming Zone 3 not working on holiday

I purchased the Data Roaming Zone 3 500MB bolt-on before my current holiday in India. It cost £45. My 02 account online says it is active. However, it's not working and hasn't been since I landed in India on Wednesday (3 days ago). I have switched on...

no connection of phone, sim crd not connected

sim card disconnected earlier this week, went to o2 shop who said that i was put on e-sim without being contacted. fitted new sim so lost my contacts and now nearly 3 days later still not working

mylesman1 by Level 1: Joiner
  • 1 replies
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No MMS or Conference calling support

Hi,ever since i switched to o2 from giffgaff i have been unable to send MMS messages (sadly i can’t use whatsapp). i have a £15 pay rolling plan and i also checked and do have £10 top up credit, so i don’t think its a billing issue. i am using a sams...

hecbu45 by Level 1: Joiner
  • 10 replies
  • 0 kudos

Resolved! Cuba services

Will we be able to use our phones wit O2 accounts in Cuba?

PWT1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Problems with O2

I have a few issues. 1) my voicemail doesn’t work and I can not play back my messages. Never had this problem on previous contract/handset2) my 5g is terrible in most places. My partner is on a different network and always has 5g3) I can’t login to t...

Kmccrthy by Level 1: Joiner
  • 3 replies
  • 0 kudos

New Sim card

Hi guys, it has been over 10 days that I am left without service from O2.My phone was stolen on Saturday the 18th and the following day I went to the O2 store in Hammersmith where I waited to be seen and then was on the phone to Business Team who wer...

ilir by Level 1: Joiner
  • 2 replies
  • 0 kudos


My battery is dying at 70% and turning off, when it restarts, it’s on 10% and when plugged in it charges back up quickly. I’ve only had the phone a year

Kaylaze by Level 1: Joiner
  • 2 replies
  • 0 kudos