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Bootlooping

I've had this problem for around a year....... bootlooping at my home address on my Moto g31 bought November 2022.As it was under warranty for two years, it was returned to be fixed last October. Had a reset and a new motherboard. All was fine for th...

Free 10GB data not added

I received a text from O2 on Saturday saying "Renew before 21/07/25 and we'll add an extra 10GB of data to use over 30 days". I topped up today and renewed my £5 Big Bundle, and 10 hours later this data has still not been added.

Phone number migration issues

Hello - please help! 6 days ago I requested my old pay-as-you-go SIM number be transferred to a newly purchased pay-monthly e-SIM. This still has not happened. I have rung O2customer service every day and I am told to ‘wait 4 hours’ or ‘we have fille...

Resolved! Network provider voice call

I’m using an iPhone. Since I changed my contract with O2 the phone icon continually shows a red dot against it suggesting a voice message/missed call. Periodically, I get a message that says I have a new voice message. When I check there is no messag...

Roaming Denmark

Roaming in Denmark switched on but no data on pixel 7a very frustrating what's the reason?

Resolved! Mobile number pay as you go has been cut off

I want my number reactivating

Mobile number pay as you go has been cut off

*********** Have contacted you 4 times to get this sorted .Wenesday the number was dead .The person managed to get my phone number working again after about 20 min It has gone down again today. 3 times l have phoned up to today to try to get it worki...

Mobile data not connecting

I’ve tried all troubleshooting options and still no success accessing data

Resolved! eSIM Service Down Since Early Morning

I am an eSIM user. Since around 6:00 AM today, I have had no signal at all. Even now, I still can't get any signal. I have already restarted my phone multiple times, but it hasn’t helped — the signal is still not coming back. I also went to an O2 sto...

Mast problem

I have a mast problem which is stopping me making calls but not receiving them

O2

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