Unable to log in

[No_access]

Hi I'm unable to log in to my account, its asking me for a code I don't have access to my number is there another way of doing it?

[pgn]

You will have to contact O2, preferably via Social Media using either of the two links just below, @No_access - and be persistent until an agent engages with you. Good luck!

[Enlli]

I have a different number set in my contract details. When asking to send a code it gives me the option of that or my actual phone number.

Worth considering once you are sorted

[pgn]

@Dave-O2 

Any chance of the instructions for doing this:

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@Enlli wrote:

I have a different number set in my contract details. When asking to send a code it gives me the option of that or my actual phone number.

Worth considering once you are sorted

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...as a preface to this eSIM - How to activate  guide?

Sounds like it may add value and remove hassle... 😉

[Dave-O2]

Thanks for the tag @pgn 

@No_access So i can test if we can get an alternative contact added to your account, can you please PM me your current mobile number?

[Enlli]

@Dave-O2 I've PM'd my numbers as well

[Dave-O2]

Thanks @Enlli 

If this works for you, it seems i'll need to test adding an alternative number for @No_access, so they can try & access My O2.

@pgn Do you have an alternative number currently linked to your account? If not, can we test the journey to sign into My O2 if a different alternative number is added?

[Enlli]

Logging in from an unknown computer.

Dialogue when requesting code

 

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[pgn]

@Dave-O2 I added a second number this way, but still only getting one option when challenged on sign-in to MyO2 Web:

https://community.o2.co.uk/t5/Tech-Support/New-Sim/m-p/1796133/highlight/true#M56927

However, still only my own contract phone number appears. Which is my preferred main contact number.

What do you need to test?

[Dave-O2]

Thanks @pgn 

Sounds like you've done my testing for me 😉

Let me take this away and find the correct journey to have more than one option to send your code via SMS 👍