Get tech support for your O2 issues

Resolved! Purchased S25 ultra and it's faulty 😞 need help

Pre ordered an s25 ultra and got it on 31.01 looks great but the camera is faulty has a dark spot visible. Went into store to exchange, had all the packaging etc. The store had the like for like replacement in front of them all seemed well, went to p...

Resolved! Buying a bolt on

Hi, I'm going to South America. I have accessed the bolt ons and think that I be added it. But how do I check that I've done it successfully? I thought that the site said that I'd receive a text to confirm, but I've seen nothing and I can't find a wa...

Problems porting in number.

Trying to port in my number from SKY to O2. It keeps failing with the following error "Phone Number is in inappropriate state (Soft-reserved)". O2 has escalated it to the porting expert team. Don't have a clue what this means. Anyone have any ideas? ...

Number port from EE - can’t receive some SMS

I ported my number from EE two days ago and I’m not receiving any 2 factor verification SMS codes. I’ve called o2 customer service twice and reset my network settings and my phone but there is still an issue. This is causing me problems with accessin...

Upgraded phone is blocked

This is my first post but I'm now beyond desperate! I have four lines (one for me, the wife and the kids). I upgraded the wife's phone 9 days ago to an iPhone 16 but it's never worked. Popped out the SIM from the old phone and put it in the new one b...

Resolved! Upgrading to sim only

I have just upgraded to a sim only contract and opted for eSIM. I have installed my eSIM but it looks like I now have 2 sims active on my phone. I want to keep my number. How do I switch to the new one and still keep my number?

Resolved! Poor Signal Indoors

I have just recently joined o2 on a new device iPhone 15 and sim, however I seem to get poor signal and speeds indoors. I have checked the coverage and network status and no problems show up. I have tried the tips shown on the o2 website however this...

Resolved! APPLE WATCH MOBILE DATA PLEASE HELP

i have a new apple watch and iphone, i have tried setting up mobile data on my apple watch SE (2024) since christmas day and it just says wait 24 hours and i still have nothing atall, i have spoken to support and even been into the store twice and i ...

Resolved! Signal after porting

I have turned my phone off and on 12 times )i.e. every 30 mins as directed) since I lost signal at around 10am today. I am still not connected on my new O2 contract after porting my number from Vodafone.

Resolved! Apple Watch Series 10 - unable to connect Cellular

I am beyond frustrated. I bought an Apple Watch from Apple in mid November and have been trying to activate the cellular function since then. At first it simply scrolled and said network activating. After a month… I called the call centre. They could...

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