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Forum Posts

Porting not working

Porting has not went through today on [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

RDR by Level 1: Joiner
  • 107 Views
  • 2 replies
  • 0 kudos

International roaming not making calls

Cannot make or receive calls on my phone. Says is dialing but does not connect and phone does not ring for person am calling.

AM13 by Level 1: Joiner
  • 190 Views
  • 6 replies
  • 0 kudos

Need to pay my bill- Urgent

I desperately need to pay my bill but I am abroad and my sim wont be sent the login code to access the O2 app. I can't speak to any O2 agent without having access to the number on this sim.

tamzin1 by Level 1: Joiner
  • 84 Views
  • 1 replies
  • 0 kudos

Resolved! PUK

My sim appears blocked and saying I need a PUK code.I am unable to go in my O2 app as it’s needs to text me a code which I can’t access.I can’t ring and the chat refers to the O2 app

MSW by Level 1: Joiner
  • 105 Views
  • 2 replies
  • 0 kudos

Resolved! PUK CODE

I took a screenshot of my PUK code so I wouldn't forget it. Cannot gain access to my mobile, as it is locked, and 02 keeps sending me codes which I cannot receive, as I haven't got access to my phone

Pinklily by Level 1: Joiner
  • 125 Views
  • 2 replies
  • 0 kudos

Transferring an eSim to a replacement handset (iphone15)

I picked up my daughters new replacement handset from apple store today. Switched it on and expected it to just work. no network coverage and no help from apple. Does anyone know why its so hard to get an eSim re downloaded onto another phone. Why is...

Notoesim by Level 1: Joiner
  • 202 Views
  • 3 replies
  • 0 kudos