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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Unable to receive OTP text message - in Australia

Hi, i have an 02 e-sim on a monthly plan. I am unable receive OTP text message from my UK Bank/ Insurance companies since moving to Australia earlier this year. my phone has two sims (Physical one for Aus and e-sim for UK). The e-sim was set up in UK...

NikkiG88 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Can I put a vodafone esim "in" a o2 iPhone?

As the title really. I've been with O2 for years but I always have reception issues in crowded places. Glastonbury is just around the corner and I'd like to try an eSIM in my phone as Vodafone is the sponsor so my assumption is the reception will be ...

paradigm by Level 1: Joiner
  • 5 replies
  • 0 kudos


Bill shows texts to +39 numbers made to uk instead of Italy. Charges made but texts not delivered

Text issues

I am receiving texts from a relative in Italy. For some reason she does not receive my replies. Any clues

Swapping sim

Tring to swap sim on website, it says it has sent a code to my number never received it tried send you another code button didn't work

Stven by Level 1: Joiner
  • 2 replies
  • 0 kudos

Calls keep dropping

Good afternoon. I have 2 o2 lines. 1 works fine but the other suffers from terrible reception and calls keep dropping. I have had the phone checked out and there are no issues with the phone. If I call the other line when I am out, the line is firstl...

deedee3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No signal or data

Hi there, I’m struggling with my son’s iPhone 11 at the moment. It doesn’t seem to be able to use data or pick up signal when we are away from home. Our whole household in on O2 so I don’t think it’s a network issue? I’m unable to track him on Find m...

Anna084 by Level 1: Joiner
  • 3 replies
  • 0 kudos

No service

I added a third handset to my account for my daughter to use. She wanted to keep her previous number so that was all arranged. Was due to change today but it hasn't. The old number has moved to the handset as when I call it goes straight to o2 voicem...

Alisonpk by Level 1: Joiner
  • 1 replies
  • 0 kudos


I had 2 missed payments on a contract that I believed had ended alongside the Virgin Media contract that it was tied to (a miscommunication/misunderstanding from my end, granted - but we move!). This was sent to a credit recovery third party company ...

lockhart by Level 1: Joiner
  • 4 replies
  • 0 kudos


I have a business account. 4 handsets all with unlimited tariffs, yet recently being charged over £1500 for GPRS calls....this was streaming, not 'calls'. WHY???? I am at the stage where I wish I'd stayed with Three, we had unlimited data, calls and ...

HoppySaul by Level 1: Joiner
  • 6 replies
  • 0 kudos