Get tech support for your O2 issues

iPhone X loss signal

Hi anyone found a solution to the signal bars random dropout on iPhone X been happening for a year or more with promising fixes in the pipeline but nothing 掠 would my iPhone X support esim and could this fix the problem ?I have heard antenna hardware...

WhatsApp transfer

I have moved from iPhone to Samsung and my WhatsApp chat history is not transferring. Can anyone advise how its done

Resolved! Redeeming Disney+ extra

The link I've been sent to redeem my extra will not work

Resolved! my SIM card does not work anymore

I didn't use my SIM card for 2 months later when I place the SIM card in the the phone the SIM card could not register any more. I took out and placed back same issue. I tried another SIM card on that phone and it works. I tried that SIM on another p...

Corporate VPN Blocked

Hi, My corporate VPN is being intermittently blocked by O2. The same issue does not occur on other mobile networks. I have raised a ticket with O2 which is still open. Has anyone experienced this issue before and, if so, what was the resolution? This...

4G+ issues

I'm hoping someone can help. My 4G connection keeps changing to 4G+ and when it does my connection speed drops to a very slow speed (less than 1mbps) or has no connection at all. This is continuously rendering my 4g connection unusable. I'm using a G...

Resolved! Virgin media call

I have had to call Virgin from my mobile. It's 0345 454 1111.Is this number included in my minutes therefore free?Regards

Icloud Backup

HI I am backing up my phone for the first time to the cloud on my iphone and its been going for about an hour and a half to this point but stating that there is about 7 hours remaining (the blue line is about a quarter of the way along). Is this norm...

Can’t send messages to international numbers

What the title says. They don’t even come up as failed to send, but I ask the people I’ve sent the messages to if they’ve received them and they have not. I’ve tried this with 4 separate numbers. The country code is correct as I am able to call those...

Resolved! Unlocking my handset?!

Hi, I have been given a code my O2, which is apparently meant to unlock my Samsung J3 phone. The "code" is 8 digits long, however, there were no instructions sent with the code, and the code was provided by an automated voice on the O2 phone line. Wh...

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