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Voice Call Issue BN15

Since Monday evening I have had issues with voice calling when I am at home, I can't hear the person on the other end of the line, they sound like static. When I made/received calls out of this area they were fine. I looked on the service checker and...

Resolved! SIM CARD SWAP HACKED

Id like to ask you how can I protect my account from SIM card swap? I phoned O2 but the agent I spoke to, she didn't offer any help with regard to this mater. I know many phones have been hacked and because I myself have been a victim of fraud I'd li...

sim not working

After topping up phone, i get a message on phone saying check sim

Phone getting hot

My screen is getting hot - what do you suggest please?

Resolved! Sim Card

I've just upgraded my airtime plan, but am keeping the same phone. Do I need to install the new sim card I've been sent, or can I keep the the current one?

Resolved! Loss phone and SIM card

Hi, I’ve lost my phone and the SIM card in it. I would like to terminate my contract but can’t find any relevant information so please advise on how to proceed. Thanks much for your help!

Resolved! Phone Hacked

Phone hacked. Data edited as I write. Please help. *********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! 65p chrges for SMS

Do O2 chrge 65p for text omogies?

Very poor network coverage specifically around my house

Hi, I have been with O2 for a good few years now and have always had poor signal in and around my house (neighbours are fine apparently). Recently this has gotten worse and I am now practically unable to make or receive calls without using wifi calli...

VERY BAD RECEPTION

HERE IN WHEATLEY OXFORD WE ARE IN A POT HOLE--RECEPTION IS ALMOST ZERO---ONLY TEXTS SEEM TO GET THROUGH--THIS HAS BEEN GOING ON FOR ABOUT 2YRS NOW--SPOKEN TO O2 MANY TIMES BUT ALAS WE ARE NO FURTHER FORWARD--LOCAL O2 OFFICE TOLD ME TO CHANGE NETWORKS...

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