Get tech support for your O2 issues

Resolved! New Sim

I have a new sim but to activate it I have to log into my O2 which then sends a security code via text. The issue is I have no connection at all so can't receive texts. Live chat does not seem to be working and I can't call as no network connection. ...

IPhone 16+ signal strength

HelloI have owned various iPhones for the past, I don't know, at least 7 years. I do live in the village in Scotland that does not have great mobile phone signal.However, with my iPhone 13 (and previous models), I could make calls and receive standar...

Virginmedia o2 mobile number not showing on account

I have a mobile number through virgin media o2 and it does not show up on my account.I get a text every month with a bill for £9.80 and when I follow the link to my o2 account the number that I pay monthly for is not showing on the account.Two pay as...

Buying ps5 games through 02 account

Trying to purchase game through ps5 and 02 payment option. Says error. How do I check my spending cap and change it if needed

Calling UK from abroad

Dear team I am an O2 monthly pay user. I am in Pakistan travelling currently. I have bought the £ 7 travel bolt on to call from Pakistan. Despite that my phone is not calling out to the UK, it keeps saying call failed. I can use Whatsapp etc but I ne...

Have I been banned already?

I tried to post a genuine question about a problem I am having with signal strength on an iPhone 16. It has been deleted as spam and now it looks like I cannot login to this community. So much for technical support!!

New contract, but want to keep original number

Hi, I hope someone here can help as I feel like I'm not getting anywhere. I've been an O2 customer for over 10 years and I've been using the same number throughout. I recently came across a deal directly on the Samsung website who were offering a lot...

'Back office' blocking despatch of new phone

C'mon O2, how hard can it be?I ordered a new phone a week ago - you advertise that any order placed by Midnight is delivered the following day - that part, you managed to do...The screen on the supplied phone is blemished, and therefore not acceptabl...

Poor indoor EE Signal

i am currently with EE but would want to switch to O2. i got a pay as you go sim to test the signal and surprisingly the signal is practically non-existent at my residence, esp indoors. outdoors its still weak. Signal strength -124 dBm 16 asu However...

Resolved! activating an e-sim

I recently moved to a new e-sim package but I can't activate the e-sim. And every time I try to get into my O2, my iPhone doesn't receive the verifying code they try to text me so I can't access the manual download function. Any thoughts on how to re...

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