Get tech support for your O2 issues

No service on new sim

I bought a new sim with o2 since i needed more data, but i wanted to keep my old number. So i was on the phone with tech support and they transferred my existing number over to 02. This has been completed since the new number now shows on my new tarr...

Migration

My number hasnt migrated from pay monthly to pay as you go properly and none of the call centre agents can help me. They pass me back and forth between each other saying they cant help me. Can anyone help me resolve this issue. Ive been without servi...

Resolved! eSIM and physical sim issue

I have just ordered a new phone for my daughter’s birthday which comes with an eSIM. I have not given it to her yet, or activated anything but her physical sim has stopped working. Can she keep using the physical sim until I give her the new phone in...

Resolved! Unknown Caller ID for Contacts.

All my Incoming calls are Unknown, which includes Contacts stored on phone. I have caller ID and Spam protection turned on. I have reset Phone on numerous occasions, problem still remains.This problem arose when I changed my Sim card to a new one. Be...

Resolved! O2 and Virgin Media App

I have the O2 App on my phone. Do I need to download the Virgin Media App as well?

Bad internet coverage in Stevenage Herts

Recently i have found that the internet on my phone when in Stevenage Herts is almost non existent i keep getting the message that there is no internet on my phone so i am unable to stream anything on my phone this has been happening for a few weeks ...