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Resolved! Dual sim and roaming abroad - can no longer activate data network

I have a UK O2 physical sim (iPhone 13 Pro max) with roaming in contract. However, since adding a French esim (SFR) i can no longer activate data network when in France on either SIM. O2 support confirm my account is OK for this, but roaming data no ...

CaptnJake by • Level 1: Joiner
  • 1912 Views
  • 3 replies
  • 0 kudos

Calls diverted to an unknown number

Hi, I'm having to resort to posting on this forum as chat doesn't work and support lines aren't open.I'm reporting this on behalf of my father who's 90 and not great with tech.Whilst trying to change the amount of time before calls are diverted to vo...

Citron2010 by • Level 1: Joiner
  • 1387 Views
  • 18 replies
  • 0 kudos

Cellular Data shows to be connected but will not load

Last week O2 said there were works in my area. As warned the cellular data went down but has not come back on for my phone ever since. I have contacted O2 and they say there is no issue with the network in my area. My phone shows 4G and 5G with full ...

hh_ by • Level 1: Joiner
  • 290 Views
  • 3 replies
  • 0 kudos

Resolved! O2 and Apple Watch ULTRA

OK so I've got O2 (forced subscription to get deal out of Virgin Media - SIM not activated, probably won't be) an iPhone and Apple Watch Ultra which has cellular capability built in. If I activate the SIM and install in my iPhone how do I get cellula...

AnyBody by • Level 1: Joiner
  • 400 Views
  • 3 replies
  • 0 kudos

Moving number to O2

Hi, I have recently acquired a new payg SIM card with o2. Last week Wednesday I’ve tried to port my old number from Vodafone to my new SIM card. After being told that it would be done by 6pm on Thursday, it’s still not completed today. After numerous...

Viktor1 by • Level 1: Joiner
  • 296 Views
  • 2 replies
  • 0 kudos

number not transferring

How long does it usually take to tranfer a phone number to O2? So on 1 Feb I went to an O2 shop to start a contract and gave them my PAC code from Giffgaff. They told me straight away there was an issue and to come back after 5 working days while IT ...

SKo by • Level 1: Joiner
  • 589 Views
  • 5 replies
  • 0 kudos

Very poop signal

Hi I’m not very happy with the service I have been receiving I never have any signal and when I try call someone it will tell me there number don’t exist but if I then turn my phone off it will let me call that same number fine but this is getting ev...

Paul91 by • Level 1: Joiner
  • 821 Views
  • 10 replies
  • 1 kudos

Getting desperate :( Number not transferred

Hello,I left Tesco Mobile last Friday, switching to O2. I requested my PAC code last Friday (21/02) and still my old number has not transferred. I phoned Tuesday and was told it was schedule for Tuesday so should be ready Wednesday. Nothing happened....

Unknown number?

Hi. Just installed my replacement sim and it keeps coming up with unknown number. Any ideas?

Otps not being received

Hello,my sons phone has never received OTPs, other messages come through fine. Please help

GillianF by • Level 1: Joiner
  • 218 Views
  • 2 replies
  • 0 kudos
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