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Forum Posts

Network dropping

My network is constantly dropping off and then back. Why is this please? When I’m not on WiFi I have no connection it’s just finding it then dropping off straight away

Emma71 by Level 1: Joiner
  • 428 Views
  • 2 replies
  • 0 kudos

WiFi Calling

My WiFi Calling has suddenly stopped working even though it says on my iPhone that it's on. I have been using it for a number of years so a bit of a mystery. When I go out under a different Internet provider it comes on. So it's not the phone. I'v he...

MMS suddenly stopped working

can anyone help with MMS not supported? i have been sending MMS messages; sent and received photos earlier today. then suddenly they have stopped working; i cannot send or receive them. I am using a samsung s10 pay monthly. i had this issue when firs...

update card details

I have tried 5 or 6 times to update my payment method to a new MasterCard debit card as the old one has expired. Each time it says the request cannot be completed and if I have this problem repeatedly I should use a different card. I don't want to us...

LynneRR by Level 1: Joiner
  • 388 Views
  • 1 replies
  • 0 kudos

Resolved! Remote devices - two factor authentication has broken ability to log in

I have a remote device, monitoring some remote equipment, but I can't sign into O2 because O2's new two factor authentication INSISTS on sending it an SMS, which of course I can not read because the device is not a phone but a remote device. I have t...

Mike38 by Level 1: Joiner
  • 859 Views
  • 7 replies
  • 0 kudos

Resolved! Not Receiving Voicemail Notifications - Ported from Vodafone

Dear All,I have just ported my number from Vodafone to O2 and am not receiving any voicemail notifications. I have an iPhone 13Pro (iOS 18.5) and have tried - Rebooting the phone.- Removing and reinserting the SIM card. - Resetting the Network Settin...

Sanjivsai by Level 1: Joiner
  • 896 Views
  • 1 replies
  • 0 kudos

Resolved! New Sim

I have a new sim but to activate it I have to log into my O2 which then sends a security code via text. The issue is I have no connection at all so can't receive texts. Live chat does not seem to be working and I can't call as no network connection. ...

Di28 by Level 1: Joiner
  • 734 Views
  • 6 replies
  • 0 kudos

IPhone 16+ signal strength

HelloI have owned various iPhones for the past, I don't know, at least 7 years. I do live in the village in Scotland that does not have great mobile phone signal.However, with my iPhone 13 (and previous models), I could make calls and receive standar...

Wheels496 by Level 1: Joiner
  • 722 Views
  • 2 replies
  • 0 kudos

Virginmedia o2 mobile number not showing on account

I have a mobile number through virgin media o2 and it does not show up on my account.I get a text every month with a bill for £9.80 and when I follow the link to my o2 account the number that I pay monthly for is not showing on the account.Two pay as...

Gary64 by Level 1: Joiner
  • 488 Views
  • 2 replies
  • 0 kudos