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Forum Posts

No Service

Hi , I changed contracts on Tuesday 25/06/24 and now I have no service. I get the email to receive a code but the code never comes to my phone

IanWright by Level 1: Joiner
  • 102 Views
  • 1 replies
  • 0 kudos

Porting number to o2 not working

Why is it when I fill out the online form to port my old number to my new o2 phone nothing happens? 12 days trying!!!!

andy52220 by Level 1: Joiner
  • 143 Views
  • 1 replies
  • 0 kudos

Resolved! Using a Bali SIM card

Hello I’m going to Bali for a couple of weeks and I don’t want to pay £6 a day for my phone to work.my phone isn’t unlocked so I can’t normally use any sim other than O2 How can I unlock it to use a Bali sim for a couple of weeks while I’m away or wi...

P_nicole by Level 1: Joiner
  • 175 Views
  • 2 replies
  • 0 kudos

Resolved! Phoning from Abroad

My son is travelling to Italy tomorrow. Will he be able to use his phone at no extra cost for calls and internet access Thanks

JLttle by Level 1: Joiner
  • 151 Views
  • 1 replies
  • 0 kudos

no signal

I have had no signal for the past two weeks when running the test it says the mast near me is not working and the enginers will look at it but nothing is being done

fastman by Level 1: Joiner
  • 146 Views
  • 3 replies
  • 0 kudos

New device

Hi I just received my new phone but there is no charger how am I supposed to charge it up?

aisling12 by Level 1: Joiner
  • 109 Views
  • 2 replies
  • 0 kudos

Issues with keeping my number

Hello, I recently switched my mobile phone service to O2 and I would like to keep my current phone number. When I tried to use the My O2 app to request and share my PAC code, I encountered an error message that said "There was a problem making that c...

Zelal by Level 1: Joiner
  • 104 Views
  • 1 replies
  • 0 kudos

Confirmation on call from O2

Someone called me stating that from O2 and asked me to upgrade my SIM. As a first step ask me to reset the password to 'upgrade123' . Is this a spam ?

Jiss by Level 1: Joiner
  • 134 Views
  • 2 replies
  • 0 kudos

Motorola e13

I've just bought Motorola e13. I've managed to transfer data from.my old phone but I cannot find the keyboard on the phone, when I tap on it nothing happens. I've tried settings , but still can't get the keyboard to appear.

Val6 by Level 1: Joiner
  • 223 Views
  • 4 replies
  • 0 kudos