Get tech support for your O2 issues

SIM card

I have been sent a 5G SIM. I ordered it to use in a TP link mobile wi fi router. We have since found out that it is not working in the device. We have had no problem with the router using a pre loaded EE SIM 4G CARD. The new 5G SIM card is working in...

Resolved! Ported 3 phone numbers from Lebara to O2 and now all 3 phones have no service.

Can anyone help? I can't even get into my O2 account now because I can't receive any security codes. What a mare...

0800 number 'call failed'

I've been waiting for phone calls off an 0800 number, when the number rings me, it rings through but when I answer the call it immediately switches to 'call failed'. When I ring them back, it connects and allows me to make the call but every time it ...

Resolved! Apple Watch reference code 08

I have received the error asking to call 202 quoting reference code 08 when trying to add a cellular plan to my watch. Calling 202 3 times and speaking to 3 different people has resulted in no one being able to fix the issue. Does anyone have any sug...

Resolved! Upgraded to SIM only and lost iphone visual voicemail

I was switched to a SIM only contract today and lost my iphone (12) visual voicemail. I called customer services twice and was told that they couldn't reactivate. I read a similar problem on this forum and tried to explain that they needed to activat...

Resolved! help re e sim!!!!

having a nightmare !had a galaxy A 8 tablet but was told could not put e sim on that as too old.so bought Galaxy s9 Fe as that apparently that takes an e sim.ditched mobile contract with Three as they were no help.at all.!had phone contract with O2 s...

Resolved! sim not working in 5G router but fine in phone

Hello, I am using a o2 sim in a 5G router and this morning no internet. I checked o2 status and they do say a mast is not working properly. But I tried swapping my o2 sim in my phone with the router sim and all worked fine. The router sim in my phone...

Network access very low last couple weeks

The last couple of weeks my and my wife's Samsung s23 phones are struggling with getting good signal that used to be fine. Is there some tower outages around wa3 postcode to know about? Anything to check on our phones?

Resolved! No data access in Prague

My daughter is travelling in Europe, I have checked her data usage against the 25gb and she has 17gb left but her has no data at all today in Prague. We have switched phone on and off, turned off 5G but no joy. Any suggestions?

Resolved! No data access

Despite repeated calls to customer services, I remain unable to access data on the O2 network. The problem has persisted for over a week. As far as I can tell, nothing is being done to resolve the issue.For the avoidance of doubt, I have:Switched my ...

O2

Forum Posts