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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7050 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1879 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4164 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 3055 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 2315 Views
  • 6 replies
  • 0 kudos

Resolved! Number Porting EE to O2

Hi.I bought a new phone last Friday from Mobilephonesdirect on O2 network. During purchase the site asked me for the PAC code to transfer number which I gave them. I received the phone last Sunday (3rd) and today is 1st time I have turned phone on an...

Resolved! Voicemail showing messages

Hello,my phone showing "new voicemail" notification. I´ve been out of UK but now I´m back, I topped up my phone. Balance is not 0, checked voicemail, 0 new messages but I still receive notifications couple of times per day about new voice mail (I´m l...

Rendy by Level 1: Joiner
  • 102 Views
  • 1 replies
  • 0 kudos

Resolved! Porting

I have requested to port my number which is suppose to happen today.I was told to put my o2 SIM in once my giffgaff one wouldn't work. I have done this but had nothing and I am on the O2 number which isn't my own number. I haven't had anything from o...

22MAC22 by Level 1: Joiner
  • 121 Views
  • 2 replies
  • 0 kudos

Resolved! Compatibility

I'm looking into getting the Samsung galaxy watch4 for my Sony Xperia 5 III but just wondering if it's compatible and would still work okay with my Sony phone

Resolved! No network connection

More info (Highlight to read)Hi, i am in singapore and i cant get any network connection when i am outside. I paid for the o2 travel plan which i thought would enable me to connect, but it doesn't. I cant make any calls or text or whatsapp. Please ad...

Fiona10 by Level 1: Joiner
  • 157 Views
  • 1 replies
  • 0 kudos

Resolved! Sim swap

How do I swap my sim if I’m not getting texts 

Kj2 by Level 1: Joiner
  • 132 Views
  • 1 replies
  • 0 kudos

No signal for a week.

Why should I even be paying my phone bill when I can't use any services that I'm meant to have with my contract yet I can't use any of them! Not happy one bit!

Josh1106 by Level 1: Joiner
  • 98 Views
  • 1 replies
  • 0 kudos

Sim swap!!!

trying to do a sim swap!! Yet I have no service to receive my security text to enable me access! Any help would be much appreciated. Not only have o2 made a right mess with my upgrade (giving me a new contract) which I had to cancel and now I’m out o...

Marty82 by Level 1: Joiner
  • 258 Views
  • 4 replies
  • 0 kudos

Resolved! All my data vanishes overnight

Hi I have had a 15GB per month contract for 2.5 years now and have never used the whole data allowance. On Sunday I received a new phone through my insurance company - I say new - it’s clearly a refurb unit. This was more or less at the start of my d...

JonHills by Level 1: Joiner
  • 132 Views
  • 2 replies
  • 0 kudos