Get tech support for your O2 issues

Resolved! Upgrade from 2G to 4G

I am on Pay As You Go with O2, using an old 2G Doro Mobile. O2 sent me a text saying I will need to upgrade to a 4G device before the end of this year as 2G is being switched off. Within the text they offered a deal on a G4 Doro mobile. My question i...

Sync on Apple Watch not working

Hi. My son changed his watch and updated on his phone and that worked fine but since then my Apple Watch has a new and different phone number and not the same as my phone. If my phone is nearby it works but without the phone it still works but with a...

voicemail saying full when empty

My Voicemail is saying full when it's empty. I've changed phones and I've still got the same issue. My phone is iphone 15. I've been onto 02 numerous times over past four months but nothing gets done to fix the issue. Help appreciated.

Problems Roaming with ESIM

Hello, my daughter has an iPhone 13 with eSIM. She is on a school trip in France and received the ‘Welcome to France’ message from O2 with details of roaming, but soon after she lost access to her data. She is now only able to access data on WiFi and...

No caller ID on incoming calls

My Motorola G84 won't display the caller ID on incoming calls even though they are in my phonebook. After a missed call I get a text saying who called and that I missed their call. I never had this issue until I swapped from virgin to O2

replacement esim

Hi, my phone has a technical fault so I can't accept or make phone calls. I have a temporary phone I'm trying to set up, but I need to transfer the esim. I can't call O2 to sort it out and the chatbot wont help. I'm at home, I'm disabled and can't le...

Resolved! Imei block removal help needed

I'm having trouble with o2 removing a imei block on a phone I lost, then found a day or 2 later. 2 requests submitted each 24 hrs apart. Told both times it went through and will be working by the end of the 24 hrs. Both times it hasn't unblocked the ...

Roaming in Finland - Honor Magic V3

I arrived in Helsinki on Saturday but roaming did not automatically switch on.i spent several hours at the hotel and eventually set a network manually and it worked I travelled to a different part of Finland and on landing again no internet. I have t...

Using my phone abroad

Hii I have tried making a call from Sri Lanka to uk and I am getting a message saying my phone is temporarily suspended , I have purchased a SIM card whilst I am here can you help please

Resolved! Need HELP to Unlock my Samsung Galaxy A15. I am abroad

Hello, can someone/anyone assist me please? I had to purchase a new phone while visiting Edinburgh, Scotland last summer as my phone just mysteriously died when I arrived there. It was traumatic! Nevertheless, I am back in the USA and would like to u...

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