Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! eSIM Service Down Since Early Morning

I am an eSIM user. Since around 6:00 AM today, I have had no signal at all. Even now, I still can't get any signal. I have already restarted my phone multiple times, but it hasn’t helped — the signal is still not coming back. I also went to an O2 sto...

DingLeung by Level 1: Joiner
  • 4497 Views
  • 34 replies
  • 1 kudos

Mast problem

I have a mast problem which is stopping me making calls but not receiving them

ChrisR5 by Level 1: Joiner
  • 404 Views
  • 2 replies
  • 0 kudos

Resolved! Sony Xperia - Barred from all networks in OZ

Is there away round the fact that all Australia have barred Sony Xperia from their networks - would an O2 esim help.I'm currently in Oz and virtual assistant is useless can't access MyO2 as can't receive texts! I have checked Tesla / Optus and Vodafo...

Rawdinae by Level 1: Joiner
  • 861 Views
  • 3 replies
  • 0 kudos

Resolved! Voicemail from O2 won't be deleted

How can I get rid of this voicemail message ? Yesterday I renewed a contract with O2 and received this as a voicemail which said nothing of any interest by the way, just menu options. But there's no way to delete it ! This message seems to be immune ...

IMG_0312.PNG
davowolf by Level 1: Joiner
  • 1078 Views
  • 3 replies
  • 0 kudos

No Caller ID

I have an iPhone 16 Pro Max on IOS 18.5. For the last two weeks I have not been able to receive incoming call information. No number shown and "No Caller ID" shown on all incoming calls. I have been in discussion with Apple who, after many tests, adj...

3G switch off and in store shopping apps

What is happening about support for in store shopping apps with the switch off please? I use the Sainsburys Smart Shop app. Tonight when I went there the app insisted on an update before I could start my shop. In store there is only 3G. I stepped out...

Myles-H by Level 1: Joiner
  • 300 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung J3 2017 storage

My Samsung Galaxy J3 (2017) has just 16GB storage. The phone reports it's full at 15.6BG. Storage analysis shows 4.6GB of Applications and about 5MB of other stuff (Documents, Images, Videos and Audio). That leaves more than 10GB of storage apparentl...

ramasaig by Level 1: Joiner
  • 6274 Views
  • 4 replies
  • 0 kudos

Locked sim

My sim is lockedTrying to get puk code. Using another phone, putmy 02app on it, but when I try to log in, it is sending a code to my locked phone, so that doesn't help. How can I get my puk to unlock my phones sim.Thanks

Sachadog by Level 1: Joiner
  • 340 Views
  • 1 replies
  • 0 kudos