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Forum Posts

Iphone stuck on update screen

Updated my iphone 16 via itunes around 20:00 last night and i have a screen with the apple logo and a bar underneath which the bar has not moved at all i have tried the hold the button suggestion queries i have also tried the youtube videos but nothi...

chick1999 by Level 1: Joiner
  • 170 Views
  • 3 replies
  • 0 kudos

Resolved! Apple Watch 10

I purchased my I watch 10 from US and decided to move to o2 to activate cellular. When loading the mobile settings I am getting a message on my watch that o2 doesn’t support cellular. my OS are both updated and latest devices. is it maybe because my ...

Thagri by Level 1: Joiner
  • 175 Views
  • 1 replies
  • 0 kudos

Resolved! iPhone esim can make calls but not receive them

Set up a new iPhone that has a physical SIM and that works fine but the esim is having issues. Calls can be made using the esim but if I try to call the esim number I get a message that says the number is not recognised. I've been into O2 and gotten ...

Nagasaki by Level 1: Joiner
  • 332 Views
  • 3 replies
  • 0 kudos

No signal

I have just seen that there are works taking place in my area I. The o2 network that won’t be fixed until 15th December! Please can I request a refund?

Ted12 by Level 1: Joiner
  • 133 Views
  • 2 replies
  • 0 kudos

Upgraded plan

I upgraded yesterday and now I can not make calls or text or log into my o2 account - please help

Anonymous by Not applicable
  • 76 Views
  • 2 replies
  • 0 kudos

Resolved! Require new sim card

Hi,I have several accounts with O2, but i also have one that migrated over from Virgin. i have never been able to see this mobile account within MyO2. So i have two questions here. 1. How do i migrate the virgin mobile number to appear within my MyO2...

Garyp1983 by Level 1: Joiner
  • 149 Views
  • 1 replies
  • 0 kudos

Device Plan

I ordered a tablet through O2, however, O2 has now removed my phone device from my plan. I am unable to call from my SIM, which I still have installed in my phone and I can't figure out how to reverse the issue. I want to pay for a SIM only contract ...

Betg by Level 1: Joiner
  • 84 Views
  • 1 replies
  • 0 kudos

iPhone 16 Plus Switch Up: eSIM

I wanted to do a Switch Up to the iPhone 16 Plus in my local store but when I called them they said they didn’t have any in stock so I went on the live chat on My O2 where they said they could do the Switch Up there and then and all I’d have to do is...

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Oxygen87 by Level 13: Prompter
  • 97 Views
  • 1 replies
  • 0 kudos

Migrating my old mobile phone number to an e-sim 16 max pro

The iPhone 16 max pro came with an esim. followed the set up as per the phone's instructions but when trying to transfer my old phone number to the new phone - the software would not allow me to do so. Do I delete the e-sim it came with and start aga...

StephenMH by Level 1: Joiner
  • 183 Views
  • 4 replies
  • 0 kudos