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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Apple Watch error reference code 106 when setting up mobile service

Hi I ported from Tesco Mobile to O2 over 26/09 to 27/09 in anticipation of the new iPhone 15 (sim free) and Apple Watch Series 9 (cellular) I collected and set up on 27/09. The mobile has been set up with no problems on a SIM only type Airtime Plan. ...

Al56 by Level 1: Joiner
  • 7 replies
  • 0 kudos


I have an s21 and I don't think it has 02 fitness firmware on it. I can't get WiFi calling and the network coverage is awful. How do I get it please?

Silmaril by Level 1: Joiner
  • 5 replies
  • 0 kudos

Disconnection after upgrade

So, trying to put a long story short I’ve had an absolute nightmare with an o2 upgrade! Back in November I upgraded through a third party but affiliated with o2 & thinking it would be simple BUT I was told I had to take out another contract rather th...

Jillaboo by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 system unable to take my payment

Last week during four phone calls, the O2 system was unable to receive my final bill. During the 4th call (1 hour long) the agent arranged for me to be able to access my mobile app again so as to pay the bill. However, as I no longer have an O2 produ...

RobH2 by Level 1: Joiner
  • 8 replies
  • 0 kudos

My phone wont charge and wont turn on

HI, I've been to see the O2 shop and they couldn't fix my phone and couldn't find a special number on my phone so they gave me a slip of paper which says Samsung stars on it, they told me to look them up online which I did, O2 says that they could co...

TM4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cant unlock screen ok button is grey

Got a new Samsung S23FE which was ok untill i had to put a new sim in now it wont let me unlock screen the ok is not highlighted so cant put pin in

Sweetpea1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Call abroad from UK

Can't seem to make international calls from the UK on my O2 Pay monthly. Any ideas why this is the case?Thanks

Boogie68 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple Watch series 9 not connecting to existing mobile service plan

I have recently updated my Apple Watch Series 5 to an Apple Watch series 9 and have been unable to connect to the £7 mobile service plan which I am paying. I have paired and unpaired my watch repeatedly on advice from the o2 chat support. Previously ...

BM60 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Account locked/problem?

Hi! My wifes sim card ends today (on another network) and I was looking at some O2 deals to buy her a new one. In the process I had to sign her up using her email and at the checkout I had an error about some details not matching up or something. So ...

SagarS93 by Level 1: Joiner
  • 2 replies
  • 0 kudos