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Phone won’t work in Croatia

I have data remaining, however once crossed over to Croatia my phone doesn’t work. It won’t connect to any available network. I’m currently using my husbands hot spot to contact you. Please help. I’ve turned phone on and off many times! Thanks.

Victoria9 by • Level 1: Joiner
  • 433 Views
  • 2 replies
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Resolved! Replace esim for physical sim

I have an eSim on my pixel 9. This new phone seems to be playing up at times so I want to swap my SIM back into my old Samsung A13 to see if the problems are actually with the phone or not. Can I get a physical SIM to replace my eSim? Please can you ...

Resolved! Old number not ported across after changing provider, any help would be much appreciated

Changed my 93 year old Mom’s phone provider on 29/08/25 - from EE payg to o2(Virgin) pay monthly sim only. She was allocated temporary number whilst waiting for old number to be ported across. Had confirmation that her old number had been ported acro...

AprilAF by • Level 2: Apprentice
  • 1528 Views
  • 5 replies
  • 0 kudos

4G

Why is 4G not working? Neither my son nor I can get 4G on our accounts.

XH1234 by • Level 1: Joiner
  • 261 Views
  • 3 replies
  • 0 kudos

Number port from EE - can’t receive some SMS

I ported my number from EE two days ago and I’m not receiving any 2 factor verification SMS codes. I’ve called o2 customer service twice and reset my network settings and my phone but there is still an issue. This is causing me problems with accessin...

CatDee42 by • Level 1: Joiner
  • 1617 Views
  • 9 replies
  • 0 kudos

WiFi calling broke

I've spent 4 fruitless hours trying to reinstate WiFi calling in my pixel 7 pro. O2 live chat was unhelpful, and my attempts at calling customer service using the patchy network all fail mid call, if they even place in the first place. WiFi calling w...

Vlc by • Level 1: Joiner
  • 354 Views
  • 2 replies
  • 0 kudos

Error Code 112

Hi, I have a an Apple Watch Series 6 that I got around 4 years ago from the O2 store. A few months ago, I had to reset the watch because it froze and it has removed my mobile data plan from the watch. I am trying to add the plan back on to the watch,...

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