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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2204 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4764 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14891 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7606 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7036 Views
  • 6 replies
  • 0 kudos

Samsung A23 5g

I have the above phone and need to insert SD card. The manual clearly states the slot is located on left side of phone but there isn't anything there. Have triple checked with others who confirm this. I need to do this quite urgently. Many thanks.

Seb1995 by Level 1: Joiner
  • 264 Views
  • 8 replies
  • 0 kudos

Failed texts

I am not now able to send messages to 61054. One message was sent successfully this morning, but subsequent messages failed to send.

Paddysden by Level 1: Joiner
  • 129 Views
  • 2 replies
  • 0 kudos

Network connectivity problems, useless 5G

Has anyone else suffered from poor or extremely slow network coverage on O2, especially with their 5G network? I have been having issues since Oct 2022 until current day (Feb 2023), with no help or progress from O2. My local mast in High Wycombe has ...

135 by Level 1: Joiner
  • 1260 Views
  • 9 replies
  • 0 kudos

Can’t login

I can’t login, my email & password are correct but not able to login to My O2

Pete999 by Level 1: Joiner
  • 155 Views
  • 1 replies
  • 0 kudos

Phone returned for repair

I sent my phone back for repair yesterday, but when i got home and read the paperwork, it said i should include page 3 of the paperwork. I have sent the phone only and no paperwork, as originally reading the first page of the paperwork it says to sen...

DarrenN1 by Level 1: Joiner
  • 144 Views
  • 3 replies
  • 0 kudos

Phone not working

Why is my phone not working ? I requested for a new sim as the connection wasn’t great and is that why ?

Chat12 by Level 1: Joiner
  • 87 Views
  • 1 replies
  • 0 kudos