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Forum Posts

Resolved! Help with calling o2

I’ve recently got a new iPhone and E-SIM plan from o2, I can’t access the app cos I can’t get through security. I think I have typed my number in wrong when setting up the account so I don’t receive any codes. I’ve called multiple times, explained th...

Cm155 by Level 1: Joiner
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  • 2 replies
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Resolved! Can't submit PAC online.

Exactly that. I've always been able to submit a PAC to O2 online in the past. The help pages provide no link. I've specifically created an O2 account to submit.my PAC to O2, but I've been through every single option on the account to no avail. All I'...

Network issue

I have had network issues for most of my contract now. At work my phone is unusable, very rarely receiving calls and texts and very difficult to ring out and send a text. At home isnt as bad but still the call will drop out every time which is frustr...

DanyW123 by Level 1: Joiner
  • 336 Views
  • 2 replies
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2FA call backs and SMS's not being received

I am not receiving automated 2FA call backs or SMS's from my share broker Hargreaves Lansdown (HL) to my O2 mobile phone account, but I am receiving 2FA automated calls from other organisations (e.g. banks, O2 etc all fine). Also no problem receiving...

JonD by Level 1: Joiner
  • 358 Views
  • 2 replies
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SIM card

I have been sent a 5G SIM. I ordered it to use in a TP link mobile wi fi router. We have since found out that it is not working in the device. We have had no problem with the router using a pre loaded EE SIM 4G CARD. The new 5G SIM card is working in...

Lostgirl by Level 1: Joiner
  • 245 Views
  • 2 replies
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0800 number 'call failed'

I've been waiting for phone calls off an 0800 number, when the number rings me, it rings through but when I answer the call it immediately switches to 'call failed'. When I ring them back, it connects and allows me to make the call but every time it ...

tdr012 by Level 1: Joiner
  • 443 Views
  • 3 replies
  • 0 kudos