Get tech support for your O2 issues

Move eSIM to new phone

Hi,I've just received the Pixel 9 Pro after upgrading from the 8 Pro. I’m trying to move my eSIM over but I just can’t find how to do it. I contacted O2 but they are just telling me to do it during set up of new phone. That didn’t work however becaus...

Resolved! DPD Pin Code not sent

I have just ordered an upgrade following my phone being stolen whilst abroad on holiday. The DPD guy has turned iup with the new phone and asked for a pin code which I haven't been sent. I can't access my phone to check if its been sent on a message ...

Phone signal in France

Hello I’m currently in France and can’t get any signal on my phone why is this

Resolved! Little or no signal for a week!!!

How are you going to compensate the customers in Rural Derbyshire who will have poor or no signal for the best part of a week? The only reason for switching to O2 was for its coverage in the Peak District!!! * ******* ************* [Mod edit: Please ...

(PAYG) Caller still hears ringing when I have no signal or phone is off

Before it said not available or similar can't remeber exactly, this started after I increased the ring time (previously it was 15 seconds) to 60 seconds, seems pointless it ringing when phone is off and also makes people think I'm deliberately ignori...

Resolved! Transfering Info to new phone

My new phone will be arriving tomorrow hopefully. What is the app I need to transfer the info from my old phone to my new one? Both phones are Samsung.

unable to make and receive calls while abroad

Does anyone have contact details for technical support?I have been on the phone with the support teams for days and no one can resolve the issue. I am abroad, my package covers Europe, but I can only receive text message - I can not send them, I can ...

No coverage in Jersey Channel Islands

My coverage has ceased

Resolved! iMessage not working after number port to O2

HiyaI hope everyone is having a great Thursday My number was moved from 3 to O2 this morning and since then i've not been able to use iMessage, RCS seems to work sometimes but it just has a mind of it's own. Everytime i click on my number a little ci...

Six digit authentification codes not received

When I sign into Apps like the NHS, a procedure to check my device is triggered. I'm supposed to receive a six digit code on my phone number and use that to progress to the next stage of access, but it doesn't appear. The same thing happens with othe...

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