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Forum Posts

iphone 16

I've just switched from an iphone 13 to iphone 16 and everything transferred over okay, but I'm not getting my Outlook emails coming through and I have to keep going onto GMail. Any ideas please/

No Phone Signal

Im the past 4 weeks especially, I have no signal to make or recieve calls and if I do get through I can not hear anyone or visa versa. Ive tried all the steps on the website to help but nothing works.

ClaireM90 by Level 1: Joiner
  • 208 Views
  • 2 replies
  • 0 kudos

Resolved! Upgrade from 2G to 4G

I am on Pay As You Go with O2, using an old 2G Doro Mobile. O2 sent me a text saying I will need to upgrade to a 4G device before the end of this year as 2G is being switched off. Within the text they offered a deal on a G4 Doro mobile. My question i...

Edu33 by Level 1: Joiner
  • 1918 Views
  • 15 replies
  • 0 kudos

Sync on Apple Watch not working

Hi. My son changed his watch and updated on his phone and that worked fine but since then my Apple Watch has a new and different phone number and not the same as my phone. If my phone is nearby it works but without the phone it still works but with a...

ajmfish by Level 1: Joiner
  • 519 Views
  • 6 replies
  • 0 kudos

voicemail saying full when empty

My Voicemail is saying full when it's empty. I've changed phones and I've still got the same issue. My phone is iphone 15. I've been onto 02 numerous times over past four months but nothing gets done to fix the issue. Help appreciated.

SimonRitch by Level 1: Joiner
  • 2023 Views
  • 18 replies
  • 0 kudos

Problems Roaming with ESIM

Hello, my daughter has an iPhone 13 with eSIM. She is on a school trip in France and received the ‘Welcome to France’ message from O2 with details of roaming, but soon after she lost access to her data. She is now only able to access data on WiFi and...

Anne-G-1 by Level 1: Joiner
  • 355 Views
  • 2 replies
  • 0 kudos

No caller ID on incoming calls

My Motorola G84 won't display the caller ID on incoming calls even though they are in my phonebook. After a missed call I get a text saying who called and that I missed their call. I never had this issue until I swapped from virgin to O2

EMB61 by Level 1: Joiner
  • 430 Views
  • 2 replies
  • 0 kudos

replacement esim

Hi, my phone has a technical fault so I can't accept or make phone calls. I have a temporary phone I'm trying to set up, but I need to transfer the esim. I can't call O2 to sort it out and the chatbot wont help. I'm at home, I'm disabled and can't le...

LauraJG by Level 1: Joiner
  • 413 Views
  • 3 replies
  • 0 kudos

Resolved! Imei block removal help needed

I'm having trouble with o2 removing a imei block on a phone I lost, then found a day or 2 later. 2 requests submitted each 24 hrs apart. Told both times it went through and will be working by the end of the 24 hrs. Both times it hasn't unblocked the ...