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Forum Posts

How do I get the phone numbers on my multi number unlinked to add I watched to plan ?

Bought two cellular Apple Watches from Apple after having a health episode and had just the worst time trying to add the iwatches on to an existing multi phone plan with O2. My Iwatch app showing error code 8. Been on the helpline for weeks and been ...

Johnson57 by Level 1: Joiner
  • 576 Views
  • 5 replies
  • 0 kudos

WIFI Calling

I purchased a new iphone 16 plus and live in a rural area.Ever since i have had the phone - 2 weeks! it has not worked at allTrying to gert throught to O2 is a nightmare - i do not have all day to wait to speak to someoneCustomer service is awful!!Do...

NeilB47 by Level 1: Joiner
  • 402 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch reference code 08

I have received the error asking to call 202 quoting reference code 08 when trying to add a cellular plan to my watch. Calling 202 3 times and speaking to 3 different people has resulted in no one being able to fix the issue. Does anyone have any sug...

new sim won'taccept incoming calls

I have fitted a new o2 sim and ported in my old number. It will not accept incoming calls

Donbar by Level 1: Joiner
  • 262 Views
  • 2 replies
  • 0 kudos

Migrating existing O2 number to new O2 contract while abroad

I have an existing O2 contract which runs out while I am abroad (USA). As 3rd party websites like Quidco always offer a better deal than 'upgrading' my existing contract, I always buy a new O2 contract, and then migrate my existing number over to the...

badmansam by Level 1: Joiner
  • 577 Views
  • 3 replies
  • 0 kudos

Change of number

I have gone to change a number but think the wrong phone number may be changed!

Resolved! Lost phone

I lost my phone and the insurance company took them two days to send me that they require these two from you:Proof of Barring - Document from Network Provider showing date device barredProof of Usage (Up until the incident date, based on the IMEI , n...

BK7 by Level 1: Joiner
  • 3667 Views
  • 15 replies
  • 0 kudos

Not able to receive verification texts from Microsoft

Hi, I am posting this in the hope someone may have had this issue and been able to resolve it. It has been ongoing for me for months and is now causing a real issue. My mobile is an iPhone 13 and I have been on this contract since 2023. Since some ti...

Lou-8 by Level 1: Joiner
  • 667 Views
  • 4 replies
  • 0 kudos

Cancelling a sim swap

Recently ordered new phones for myself and daughter, daughters didn't come so after starting the process muggins here decided to let daughter have the new phone. I have now lost network as requested sim swap , have already tried network reset, re-ins...

Bryony82 by Level 1: Joiner
  • 306 Views
  • 1 replies
  • 0 kudos

Resolved! Virgin Media O2

I have linked my o2 account to the virgin media o2.I do not have anything from Virgin Media but now everytime i try to login to my O2 app, it goes straight to virgin media o2.I regusteted because I thought i had to but now cant find away of unlinking...

Honeycub by Level 1: Joiner
  • 10641 Views
  • 4 replies
  • 0 kudos