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Cancelling a sim swap

Recently ordered new phones for myself and daughter, daughters didn't come so after starting the process muggins here decided to let daughter have the new phone. I have now lost network as requested sim swap , have already tried network reset, re-ins...

Bryony82 by • Level 1: Joiner
  • 266 Views
  • 1 replies
  • 0 kudos

Resolved! Virgin Media O2

I have linked my o2 account to the virgin media o2.I do not have anything from Virgin Media but now everytime i try to login to my O2 app, it goes straight to virgin media o2.I regusteted because I thought i had to but now cant find away of unlinking...

Honeycub by • Level 1: Joiner
  • 9440 Views
  • 4 replies
  • 0 kudos

Data

Hi I'm currently in turkey ..been here 10 days .I bought a SIM to use here ..I still have lots of data left on it but I can't text my mum in the UK now ...I've switched SIM back to 02 and it said I was out of data so I just topped it up ..says I've i...

Marswid71 by • Level 1: Joiner
  • 265 Views
  • 2 replies
  • 0 kudos

No service on the phone

I am currently in the US and I can not get any network service on my phone.

Lado by • Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos

Resolved! Could process payment

Keep getting: We couldn’t process your paymentWe're sorry, but we've been unable to verify the details you've provided with your card provider. Please check the billing details you've entered are correct and try again, or try another card.

Missed call alerts

I'm no longer getting missed call text alerts. Up until 12 Sept I got them regularly when out of service etc. Now nothing. I keep 'turning it on' and voicemail off but get no notifications I've checked my device and notifications turned on

Ozziegirl by • Level 1: Joiner
  • 551 Views
  • 1 replies
  • 0 kudos

Fraud bar removal

Hi, My o2 account was hacked 10 days ago. They added 2 new e-sims to my account and but roaming and service bars on my account so I was unable to access anything without wifi. When I called o2, they attempted to resolve this and told me it would take...

Ciara_Mc by • Level 1: Joiner
  • 1243 Views
  • 8 replies
  • 0 kudos

Spend cap

When I try to edit my spend cap it won’t change 

Harry31 by • Level 1: Joiner
  • 494 Views
  • 1 replies
  • 0 kudos
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