Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! New phone, new sim, rollover contract - "emergency calls only"

Hello and thank you in advance of reading about this setback I'm having.I'm a pay monthly customer and recently ordered a new phone, new sim and changing to a more suitable tariff whilst retaining my number.I've got the new sim in the new phone, down...

Jayce_k by Level 1: Joiner
  • 2421 Views
  • 8 replies
  • 0 kudos

How to keep your mobile number online form constant error message

Hi. I really hope someone can help. I am a new O2 customer and now have a pac code from Vodafone to enable me to keep my mobile number. I have attempted to fill in the O2 "online form" in the "How to Keep Your Number" tab a total of 8 times now with ...

Clive27 by Level 1: Joiner
  • 1151 Views
  • 4 replies
  • 0 kudos

Are Sim only products suitable for use in 4G router?

Hi Folks - I live in a rural area with poor landline internet and planning to install an external antenna with internal 4G router as the main means of internet access. Are your sim only products suitable for use with the 4G router? I have done the co...

Unkle_Alb by Level 1: Joiner
  • 862 Views
  • 2 replies
  • 0 kudos

oneplus 8%20pro

Hi.I am looking at the oneplus 8 pro and theres a lot of conjecture about O2 supporting it.Can you clarify the 5G position with this device both now ang going forward please.Thanks.

Kevbro by Level 1: Joiner
  • 4535 Views
  • 16 replies
  • 0 kudos

Resolved! No 4G. Pop up message O2 disabled 4G

Had the above message this morning. Checked O2 for issues in area, none stated, tried to renewable WiFi and 4G calls in settings, unable to do so, says contact carrier?Any help much appreciated.

Addison by Level 1: Joiner
  • 824 Views
  • 2 replies
  • 0 kudos

phone cutting out

As of last night, my phone has started cutting out mid-conversation. Usually after about 40-50 seconds. It's the same if I call out or receive a call. The FaceTime is fine. Any thoughts? (Will I receive the answers via e-mail?). Thank youRupert

Rooti by Level 1: Joiner
  • 839 Views
  • 3 replies
  • 0 kudos

Resolved! Unlock Samsung S7

I used to be on O2 (Samsung Galaxy S7 phone). I changed to EE and ported my number when I got a new phone. Because of Coronavirus I am shielded and need to repurpose my old phone to use for work contact. I have a 3 SIM I would like to use but when I ...

Froggy by Level 1: Joiner
  • 1497 Views
  • 4 replies
  • 0 kudos

SIM network PIN blocked. Enter SIM network PUK

Please could somebody help me I am tearing my hair out and getting no where! So I have a contract phone with Sky but it suddenly switched off on Sunday. I have tried everything to get it back but nothing is working. So I am awaiting a returns bag fro...

Sp69 by Level 1: Joiner
  • 1673 Views
  • 7 replies
  • 0 kudos

FED UP - No mobile data for over 25 days!

I have contacted o2 several times via twitter, facebook and by phone. I upgraded my phone on the 23rd March and recieved the new device a few days later. I hadn't left the house for a few days as I was self Isolating and when I went back to work I fo...

kylie123 by Level 1: Joiner
  • 4435 Views
  • 22 replies
  • 0 kudos