At the end of last month I had a forced carrier update from O2, which
for some reason failed. This means that my iPhone X can no longer take
calls, send texts or use data. My mobile data tab in settings simply
says ‘Error - an update is required to u...
during lockdown i've been relying on my data due to bad wifi at home,
however, I'm now running low on data and I'm part of a family plan which
claims that I am able to share and receive data from my mum's phone, but
Ive been unable to do so on both t...
Hi. I receive 0843 incoming calls regularly. One ring, then cuts off. I
called one back in error once and had£1 deducted from my PAYG balance.
I've been blocking them as they come in. Can I block all permanently? Is
02 aware of any scams or are peopl...
Hi. I have been having some issues with my Huawei P30 Pro when making
voice calls. The people can't hear me but I can hear them. I turn the
handset off and on again but the issue carrys on. I have to result to
video calls so I am now using a lot of d...
Hi,I recently upgraded my handset to an iPhone 11 through O2 Refresh.
However, after inserting my original sim into the new phone, I am unable
to get any network reception and can only make calls if I’m in a WiFi
network.I’ve tried resets, airplane m...
Help, upgraded my phone, got a new sim with it (5g s20plus)Followed the
Sim swap process, worked a treat!Now this morning it comes up with Sim
not provioned.I cannot speak to anyone at customer services (upgrade and
cancellations only on that line) o...
I paid my device bill a few hours ago and the money has left my bank
account but it’s still showing that I haven’t paid for some reason! Can
someone help please? I can’t afford to pay it for a second time today!
