Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Imei blacklisted brand new phone

Hi everyone, I am very frustrated as I upgraded my iphone 11 to a new version Iphone 16 promax from o2 and was unable to connect to the network for the last few days. Eventually after speaking to a member of staff at O2 we found out that imei is blac...

Pitja1979 by Level 1: Joiner
  • 500 Views
  • 4 replies
  • 0 kudos

How to find help & contact O2: A Guide

Oh boy, I have been harrassed to get a sim for the other 4g phone. O2 have sent plenty of texts. The thing is I am not wishing to have an internet/data phone as I drive. Just a phone with texts will do. So went into the O2 shop and nearly ended up wi...

TNS4570 by Level 1: Joiner
  • 439 Views
  • 1 replies
  • 0 kudos

hash key not recognised for authorisation

Hi. Have tried to sign into my NS&I account but unable to because I need to use the # key to enable authorisation & it isn’t being recognised. Advisors at NS&I have informed me this is a common problem on iPhones & the cause is the “DTMS files”? on t...

Ardrethol by Level 1: Joiner
  • 346 Views
  • 1 replies
  • 0 kudos

Resolved! Data in Jersey

I am trying to use my data in Jersey and my phone has no signal. It has been like this for the past week and I am not sure what to do

Sognog by Level 1: Joiner
  • 424 Views
  • 1 replies
  • 0 kudos

Can’t activate esim

Hi. I cannot see an option in settings to activate eSIM, therefore the QR code isn’t working when I scan it. Tariff changed yesterday.

Kieran78 by Level 1: Joiner
  • 13070 Views
  • 7 replies
  • 0 kudos

Resolved! phone not working cant access account as can recieve txt code

my phone isn't working I am a sim customer I am trying to access my account to discuss options re a replacement phone but when log onto account it wants to send me a code but i cant receive as phone not working. I have tried the virtual assistant it ...

YAK67 by Level 1: Joiner
  • 2383 Views
  • 2 replies
  • 0 kudos

Not receiving OTP text from Santander

Hi,I have just transferred to 02 from another provider last week and moved my number across. I have received other messages and other OTPs when setting up various apps but I am not receiving the OTP message from Santander even though it is being sent...

tombo799 by Level 1: Joiner
  • 1592 Views
  • 4 replies
  • 0 kudos