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Forum Posts

Resolved! O2 SIM Swap

Last weekend my husband tried to upgrade his phone. They only had one of the brand/colour he wanted and they couldn’t sell that to him as it was in someone’s online basket. So they ordered him the phone and it arrived today with a new 5G sim. He was ...

Harli by Level 1: Joiner
  • 456 Views
  • 7 replies
  • 0 kudos

Resolved! Number migration - NOT done, repeatedly!

I'm out of contract on my current sim-only account, so I bought a completely new sim-only account with temporary#, and have phoned O2 twice now over several days to get my current O2 sim-only main# moved to the temporary# I got with the new sim-only ...

roziepozie by Level 1: Joiner
  • 2831 Views
  • 27 replies
  • 1 kudos

Porting issue

Hi, my number was ported on the 25th April but it is still not working. I have been in contact with o2 customer services several times and been told that the issue is with o2 and I get the same message every time I call o2 "issue has been raised and ...

MoL by Level 1: Joiner
  • 247 Views
  • 3 replies
  • 0 kudos

iPhone 13 Black Screened & Repair Update Provides No Tracking

Hello,My iPhone 13 was constantly having hardware issues and o2 attempted to downplay these as a dodgy SIM card. The phone black-screened with 50% battery and would not come back on. I left it with o2 for warranty repair and I was told that I would g...

RB7 by Level 1: Joiner
  • 1236 Views
  • 17 replies
  • 0 kudos

Resolved! How do I contact O2

I’ve just upgraded my account and now all is dead

Rowanruby by Level 1: Joiner
  • 163 Views
  • 1 replies
  • 0 kudos

Unable to activate Imessage

there was an apple outage for imessenger last night and now i can not activate my number to imessage. everything was working fine before this. apple confirmed outage is fixed and my issue is now not related. cant be a coincidence ?

88lois by Level 1: Joiner
  • 173 Views
  • 1 replies
  • 0 kudos

Not registered on network

Can someone please tell me why my phone suddenly cut off mid call and now it says no registered on network, all bills are up to date, I can't make or receive calls not even to o2 on 202, I don't have a landline anymore and I have a heart problem.

Helen27 by Level 1: Joiner
  • 1624 Views
  • 19 replies
  • 0 kudos