Mobile data not connecting
I’ve tried all troubleshooting options and still no success accessing data
Forum Posts
Resolved! eSIM Service Down Since Early Morning
I am an eSIM user. Since around 6:00 AM today, I have had no signal at all. Even now, I still can't get any signal. I have already restarted my phone multiple times, but it hasn’t helped — the signal is still not coming back. I also went to an O2 sto...
Mast problem
I have a mast problem which is stopping me making calls but not receiving them
Resolved! Sony Xperia - Barred from all networks in OZ
Is there away round the fact that all Australia have barred Sony Xperia from their networks - would an O2 esim help.I'm currently in Oz and virtual assistant is useless can't access MyO2 as can't receive texts! I have checked Tesla / Optus and Vodafo...
Resolved! Voicemail from O2 won't be deleted
How can I get rid of this voicemail message ? Yesterday I renewed a contract with O2 and received this as a voicemail which said nothing of any interest by the way, just menu options. But there's no way to delete it ! This message seems to be immune ...
No Caller ID
I have an iPhone 16 Pro Max on IOS 18.5. For the last two weeks I have not been able to receive incoming call information. No number shown and "No Caller ID" shown on all incoming calls. I have been in discussion with Apple who, after many tests, adj...
3G switch off and in store shopping apps
What is happening about support for in store shopping apps with the switch off please? I use the Sainsburys Smart Shop app. Tonight when I went there the app insisted on an update before I could start my shop. In store there is only 3G. I stepped out...
Resolved! Samsung J3 2017 storage
My Samsung Galaxy J3 (2017) has just 16GB storage. The phone reports it's full at 15.6BG. Storage analysis shows 4.6GB of Applications and about 5MB of other stuff (Documents, Images, Videos and Audio). That leaves more than 10GB of storage apparentl...
Locked sim
My sim is lockedTrying to get puk code. Using another phone, putmy 02app on it, but when I try to log in, it is sending a code to my locked phone, so that doesn't help. How can I get my puk to unlock my phones sim.Thanks
Avoiding the overseas ring tone when travelling in EU
HiCan anyone help?I don't want callers to know I am abroad when calling me.How do I get rid of the international ring tone one gets when calling someone on holiday......Many thanks.
