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Newbie trying to activate extra

Rona286
Level 1: Joiner
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I’ve chosen to use the audible as an extra but when I try to log into my account (which I have had prior to joining o2 but not paid  into for a while) it just tells me that the account is not eligible for this offer. 
please can anyone advise? 

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jonsie
Level 94: Supreme
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MI5
Level 94: Supreme
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@Rona286 

You need to use a different email address to create a new account. 

Extras cannot be added to existing ones.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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