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Forum Posts

Order

Hi I’ve placed my order for the iPad 10th gen but I have not recieved a confirmation yet through email.

Mbot24 by Level 1: Joiner
  • 104 Views
  • 1 replies
  • 0 kudos

Phone has not arrived

My phone has not been delivered. it was due to be delivered last friday, it has still not arrived.

JayMccrum by Level 1: Joiner
  • 84 Views
  • 1 replies
  • 0 kudos

eSim

How do I do a sim swap!! I have moved from moto to google pixel via the out the box experience and transferred apps but now asking to get in touch regarding the esim.. I have no phone services now!

SteThe by Level 1: Joiner
  • 193 Views
  • 6 replies
  • 0 kudos

Legacy migration

My phone was on legacy, i was told that i had to change account to 360, this was done in July, my original number has never been return, i have rang 02 numerous times, even have a ticket number, I have been promised my old number back on every call i...

philyym by Level 1: Joiner
  • 59 Views
  • 1 replies
  • 0 kudos

Calls received

how far back can you tell me time when I received a call I’m looking to see when a number phoned me on the afternoon of 3/2/2023

Lost money and protecting on my iPhone thanks to 02

So I got got an upgrade in July 2021 for 3 years of an iPhone 12 Pro Max while I had this phone. I had a lot of signal problems and data problems and I couldn’t even ring emergency services If I needed too. I complain that many times to O2 finally sp...

Anonymous by Not applicable
  • 263 Views
  • 8 replies
  • 0 kudos

New SIM

Hi,My SIM card is faulty. I recently obtained a new phone - iPhone 13 Pro Max as I thought the old phone was faulty but it seems the old SIM card is actually at fault. I have never changed the SIM card so I think it is due to be changed. Please advis...

Amar68 by Level 1: Joiner
  • 113 Views
  • 2 replies
  • 0 kudos

Resolved! eSIM

Hello, Wanting to swap my normal SIM to an eSIM. I can't find the option for this in my o2? Thanks

MeganBee by Level 1: Joiner
  • 162 Views
  • 2 replies
  • 0 kudos

Resolved! Error code 14 Apple Watch ultra

I recently upgraded to iPhone 16 and now my Apple ultra does not have cellular, I keep getting error reference 14, I have tried with customer services who were no help and told be to go into my local store, I have been into o2 store twice and they we...