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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7050 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1896 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4237 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 3264 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 2315 Views
  • 6 replies
  • 0 kudos

Apple Watch 112 code

I cannot use my Apple Watch in cellular. I follow the set up in the Watch app but I keep getting an 112 code. O2 refuse to help. I’ve tried everything but they keep telling me to click on set up mobile data! Which I have. I can’t sign it to select an...

Premium SMS not working

I used to be able to text premium numbers no problem - a bar was then added which O2 have advised has been removed, I also don't have a spend cap but cannot send SMS to any short premium numbers even after contacting o2 so many times, its really frus...

Resolved! DHL lost my o2 phone parcel

I placed an order on 28/06/22 for samsung galaxy flip 3 it was dispatched on 28/06/22 delivery schedule for 29/06/22 on the morning of delivery I checked DHL tracking and it says this package is delayed I have contacted DHL and they have informed tha...

Porting - no phone for 24 hrs

Hi, Porting from Vodafone to O2 but keeps failing - no phone for 24 hours. Can @O2Sarah- or @Martin-O2 please help ?

Seesaw22 by Level 2: Apprentice
  • 284 Views
  • 5 replies
  • 0 kudos

Resolved! 4g download speed

Hi guys..I recently received my new contract phone..I live in the largest town in cornwall that still has no 5g wich is fine, but my 4g download speed in house is half a meg at best..is this normal...

Millsy by Level 1: Joiner
  • 78 Views
  • 1 replies
  • 0 kudos

Resolved! Ported old number , now no service on either line.

I just started a new contract with o2 . I filled in the port number form to bring my old three number. the three phone has since lost service , but 8 hours later now both phones have no service. when calling either number I get the message the number...

Resolved! unlocking device

anyone know how to unlock a huawei phone from ee {ive tried ee, it wont work} I have a new pay as u go sim from 02 to use.

mir30 by Level 1: Joiner
  • 117 Views
  • 1 replies
  • 0 kudos

Resolved! Change of name

I have changed my name by deed poll and would like to change it on my account

Resolved! WiFi calling

How do I access WiFi calling 

Pilchy by Level 1: Joiner
  • 109 Views
  • 1 replies
  • 0 kudos

Resolved! Business contract and Apple Watch + Cellular

Hi, One of our directors has purchased an Apple Watch with cellular capability and has asked if it's compatible with our O2 business contract. Doing some digging about, it looks like you can only pair the watch on a consumer contract. Is this still t...