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Internet dropping

I initially had a iphone 14 with a physical sim on o2 with no probs. Ive upgraded to Iphone 16 max with esim . Phone is great but the internet keeps dropping even tho my signal bar still shows signal and 5g . If I activate flight mode for a sec or 2 ...

laney1975 by • Level 1: Joiner
  • 275 Views
  • 1 replies
  • 0 kudos

Resolved! Incorrect number in iMessage after porting

Since porting over my old number works fine but in my iPhone settings (13 pro) it shows my number as the temporary number I got when moving across. It also shows wrong number in iMessage. Neither will let me change as it reverts straight back. Any he...

Steve_72 by • Level 1: Joiner
  • 1912 Views
  • 9 replies
  • 0 kudos

Lost phone - request for phone to be tracked

Hi there, I was recently involved in an incident which resulted in me losing my phone. The phone was running out of battery and subsequently died. Due to the nature of it, I had to quickly get a replacement phone and SIM. For obvious reasons I'd love...

Resolved! Code 08

I have been trying to connect my watch to my phone for the last three months been on the phone to O2 hundreds of times been on the chat hundreds of times been to the O2 store four times still no luck keep on resetting my eSIM nothing

I’ve suddenly started having no signal most of the time, never had signal issues before

I’ve suddenly started having no signal most of the time, never had signal issues before. Most often noticed at home and work, I haven’t changed locations so not like I’ve gone somewhere new to not have signal.followed all the steps online but no joys...

Laura54 by • Level 1: Joiner
  • 2603 Views
  • 28 replies
  • 0 kudos

Resolved! Cannot make or receive calls or texts

I have moved my sim from one iPhone to another and now it will not make or receive texts or calls. I have then tried it back in my original iphone and this is still the same issue. Cannot login in to O2 customer services etc and it sends you a text t...

js9 by • Level 1: Joiner
  • 374 Views
  • 1 replies
  • 0 kudos

Combining multiple accounts

I appear to have 4 usernames: 3 on O2 accounts and one on Virgin Media. Two O2 accounts are not functional.So currently I have an email on O2 and a different email on Virgin Media. When I try to change the username on O2 to that on Virgin Media it sa...

DB04 by • Level 1: Joiner
  • 510 Views
  • 5 replies
  • 0 kudos

Sim not activated after 3 days

Hi, I have replace a Sim an keep my old phone number, but the new sim still not activated and its been 3 days already. My sim have a contract so I can not cancel it, it usually not took that long to activated a sim. I have also call customer service ...

Tuan by • Level 1: Joiner
  • 382 Views
  • 1 replies
  • 0 kudos
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