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Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Message send failure

Hellosince 4 May I have received a “message send failure” note for every text I have sent to five of my contacts (my dad, two of my work colleagues and two of my friends). It happens every time. Some of the messages are getting through, because somet...

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Cant use data in Europe

I an unable to use my data in europe were i have bought a family member the same sim she is able to use her data

Resolved! No Phone Service BT28 1HS since 18 June

There has been severe phone disruption to service in Lisburn area BT28 since 18 June. Close to100% of calls fail. I underscore that this past Saturday marked two weeks of this. To illustrate the severity of the problem, I've: a) had to go into the to...

My phone won't accept Vodafone calls

For several months now, my phone hasn't been able to take Vodafone calls. It started with one of my contacts and now there are at least 4 people on my contacts list who are not barred but get the message "this person's phone is switched off" if they ...

Resolved! Password not working

I keep having to change my password

Resolved! Cancelling Disney

I wish to cancel my free contract time with Dosneu

Resolved! 25% air discount

I am on trying to enter my work details to get the 25% discount but where do I go to put in details

I often get 'No signal' for last 2 weeks

In the last 2 weeks I have been getting 'no signal' all around my house apart from a couple of rooms upstairs. I bought a new mobile at great expense thinking my old iPhone 6S was getting a bit long in the tooth. But I was rather annoyed to find out ...

Resolved! 02 coverage not as good as Virgin

I’ve recently switched to 02 from virgin mobile.( offer from customer services) I have noticed a big reduction in 4G coverage which leaves me without mobile data. Any tips IPhone 7 O.E.S. 15.5. Worse case scenario can I move back to Virgin?

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