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Use of message allowance

Why is my text allowance on o2 being used when I haven't sent any text messages? Also, I rarely use mobile data but my allowance during this billing period has apparently almost been used up. What could have gone wrong and how can these anomalies be ...

Network dropping

My network is constantly dropping off and then back. Why is this please? When I’m not on WiFi I have no connection it’s just finding it then dropping off straight away

WiFi Calling

My WiFi Calling has suddenly stopped working even though it says on my iPhone that it's on. I have been using it for a number of years so a bit of a mystery. When I go out under a different Internet provider it comes on. So it's not the phone. I'v he...

MMS suddenly stopped working

can anyone help with MMS not supported? i have been sending MMS messages; sent and received photos earlier today. then suddenly they have stopped working; i cannot send or receive them. I am using a samsung s10 pay monthly. i had this issue when firs...

Resolved! New linkzone needs a SIM but my old one is too big

How do I speak to someone to get a new sim, my old Netgear SIM is too old to fit into my new TCL Linkzone

update card details

I have tried 5 or 6 times to update my payment method to a new MasterCard debit card as the old one has expired. Each time it says the request cannot be completed and if I have this problem repeatedly I should use a different card. I don't want to us...

Resolved! Remote devices - two factor authentication has broken ability to log in

I have a remote device, monitoring some remote equipment, but I can't sign into O2 because O2's new two factor authentication INSISTS on sending it an SMS, which of course I can not read because the device is not a phone but a remote device. I have t...

Resolved! Not Receiving Voicemail Notifications - Ported from Vodafone

Dear All,I have just ported my number from Vodafone to O2 and am not receiving any voicemail notifications. I have an iPhone 13Pro (iOS 18.5) and have tried - Rebooting the phone.- Removing and reinserting the SIM card. - Resetting the Network Settin...

Resolved! New Sim

I have a new sim but to activate it I have to log into my O2 which then sends a security code via text. The issue is I have no connection at all so can't receive texts. Live chat does not seem to be working and I can't call as no network connection. ...

IPhone 16+ signal strength

HelloI have owned various iPhones for the past, I don't know, at least 7 years. I do live in the village in Scotland that does not have great mobile phone signal.However, with my iPhone 13 (and previous models), I could make calls and receive standar...

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