No incoming calls after using an Airalo esim

[Smurf51]

Hi all

I applied an Airalo esim in October.  Before the esim was activated, my S24 stopped receiving incoming calls.  After 4 days I deleted the esim and the app, which made no difference.  Since then, I have upgraded to an S25 and changed the physical sim twice.  I still cannot receive incoming calls - either over wifi or normally.  There is no call diversion, blocking, etc.  I can receive calls from spouse as they are also O2.  Outgoing calls, data and messaging are unaffected.  I have been raising tickets with O2 for a month now with no response.  

I'm missing important calls - doctors, etc. What can I do to fix it?

Thanks!

[MI5]

@Smurf51 

Persevere with O2.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202

[madasaf1sh]

@Smurf51 

It seems to be a known issue with the Airalo eSims, as it takes over the Primary for incoming calls, so the best thing to do is to 

Check your call settings and that your o2 is set to primary calls for inbound

Remove the Airalo eSIM  

From what I have seen on the likes of Reddit and Apple Support this can fix the issue, but it may be worth reaching out to either Airalo Support or Samsung.

[Smurf51]

The Airalo sim and app were deleted before I upgraded the phone and instore have gone through all call settings.  Will try Reddit/Samsung.  Thank you!

[Smurf51]

Thanks, I was wondering if anyone else had come across this and could help with a fix.  Apologies for being unclear!  I will continue to try to get a response from O2!