Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I like to move existing O2 pay montly number to a new O2 sim

Hi I wish to moving my old existing O2 pay monthly sim to a new O2 pay monthly sim that has more larger data allowance. I tried using the My O2 app but am unable to find a suitable option to do this. Do I need to phone up instead?

Lied to and now I have an incorrect tariff

I was planning to leave O2 and then the 4th person I was speaking to after hours made me an offer that made me decide to stay. £1560GB DataUnlimited Text and Call Instead I only get 30GB..This was done over the phone who said the option is usually 30...

Resolved! Ordered over the phone

Hello I've ordered a handset and sim, iPhone 16 pro max, over the phone paid £30 upfront but didn't tell me weather I passed the credit check? Had no email or nothing and £30 is gone... help

Resolved! Voucher

I keep getting a email saying my voucher is about to expire dont know what voucher is

Resolved! What is an ********** voucher

I got an email and text telling me that the above voucher was due to expire on 2/7/25, however I have no idea what this is referring to. Does anyone have any ideas please? Thanks [Mod edit: Please do not share private details as your posts are visibl...

Resolved! My o2 account has been disconnected

I’m not sure where to turn- I received an email from 02 on Friday 20th June 2025 letting me know my contracts were being disconnected inmediately on the same day (I have 3 contracts) so all 3 were being disconnected- just a day before (19th June 2025...

Resolved! Transfer SIM to SIM Only Deal

I'm now out of my previous contract with O2, and have found a cheaper SIM only deal with O2. How do I transfer my existing number to this, and ensure I don't continue paying the one I'm now out of contract on? I tried calling them but it was no help,...

Resolved! Text about code

Hi I received a text earlier saying the above was due to expire. Can anyone tell my what is is and what to do. Cheers H

Resolved! why have i received a top up voucher expiry e mail

why have i received a top up voucher expiry e mail

Resolved! What is this code

Has anyone else received this message, "Just letting you know, your ****** will expire on the 2nd July 25" or something similar? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

O2

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