Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upfront payment for new phone

In Feb I made an online purchase with o2 for a new Samsung S24 and paid £780 upfront, the next day I found a better deal with Samsung directly. I called o2 & was advised to refuse the delivery from o2, which I did, The device was returned to o2 and o...

Broadband Upgrade

Hi, I've recently upgraded my broadband to unlimited. I had purchased the 40GB, however this was not enough. Will the new upgrade be available straight away?CheersMark

Bill

Hello, I am overdue paying this month's bill and I was wondering if I could pay double on my next bill due to financial difficulties and resume my connection. I get paid on the 9/08/24 and I can pay both bills on that day.

Upgraded wrong number

Hi, I recently got a text to my number ending 603 saying I could upgrade, as this was a SIM only I decided I wanted to get a device also. When logging in I got to the homepage with both my numbers on the left and my details on the right, I clicked th...

Change from pay monthly to pay as you go.

Hi could I have some help, I'm just going in a loop an don't see where I can do this on "My O2" I'd simply like to cancel paying monthly for my airtime and just go with pay as you go with my same number, device is fully paid but I just want to top up...

Bill enquiry

My current tariff states it will be a monthly payment of £22. Yet I am always charged £28.07. I don't incur any additional costs like calls, data or bolt ons. I don't know why I'm being charged more than the stated amount

Tartif

My contract runs out in Oct this year as i stop paying for the phone, i want to change to a 24 myh 50GB @ £17 … O2 are saying i have to pay off my phone first is this correct or should i cut my losses and change provider after 10 years

Charges abroad

Hello, I have been charged a huge amount of money for calls that I have not answered. I have recently been in Bangladesh for 2 weeks on a work trip.I was out of the country from:5th May to17th May. I didn’t ring or answer any of the spam calls I rece...

Live Chat

Please how do I start live chat, my sim is blocked,I cannot make calls or text, help please!

Slow 4g and often doesn't connect

Could it be the sim? It's about 4 or 5 years old. Been in tonnes of phones

O2

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