Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New sim

I’ve bought my daughter a new sim for Christmas it won’t allow incoming or outgoing calls?

Resolved! CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO MOBILE . TELEFONICA HAVE TAKEN DIRECT DEBIT OUT O

Cancelled contract with o2 and moved to Tesco mobile . Telefonica have taken direct debit for January. I want my money returned. Contacted customer services but there English was difficult to understand on a poor line { o2 run Tesco } which then fail...

Resolved! Refresh Online

Can anyone explain in simple terms how you upgrade via Refresh online? Reading the Ts & Cs it sounds as though I would have to send my phone for it to be checked over before being approved- are you therefore without a phone for however many days this...

Resolved! Still being charged for my old Switch Up phone

Hi, so I know this isn't a customer support forum but I wondered if anyone else has experienced the same issue. Back on 12th of October I did a Switch-Up from a Pixel Fold to a Pixel 8 Pro. I promptly returned the Fold by post (unfortunately the new ...

o2 Contact

Is there a way of contacting an actual Human at O2? My phone has started to get hot again and their Chat is hopeless

Resolved! Cancel contract sim never used

Is there a way to cancel an o2 sim that was given to me by virgin when i had my broadband/tv with them but did not get cancelled when i cancelled the TV package?I have never used the SIM nor do i have an unlocked phone to temporarily insrrt the sim i...

Data Roaming Bolt On vs O2 Travel

Hello On my O2 account I can see an "active" Data Roaming Zone 1 Bolt On and an O2 Travel Bolt On. I have used both in the past. On a recent trip to Canada (Zone 1), I expected the Data Roaming Bolt On to be used first, and O2 Travel daily as needed ...

I need more time to pay my bill

I need more time to pay. I get paid Tuesday please can I do this

Resolved! Caller IDs all unknown

When I get an incoming call my phone says number unknown instead of the number even if the number is someone in my contacts. The last time an incoming call had a number on it was 24/12/23 but since 30/12/23 every incoming call says number unknown. I ...

Resolved! Upgrade

I was wondering if there was any way to upgrade phone without paying off contract?I have around 18 months left Thanks

O2

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