Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 21744 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 204040 Views
  • 2 replies
  • 2 kudos

Resolved! Phone use abroad

I may need to make phone calls or send text messages while I am in Spain to somebody who has a mobile registered in Canada and who will be in Spain at the same time as me. Will I be charged?

PF63 by Level 1: Joiner
  • 70 Views
  • 2 replies
  • 0 kudos

Mobile coverage

why does your coverage checker say we have good signal for BD161UE when there are only two houses and we cann't hold a conversation on ours

chrismith by Level 1: Joiner
  • 67 Views
  • 2 replies
  • 0 kudos

Sim swap

I’m still waiting for my number to transfer and it’s been 26 hours now 

Jm191 by Level 1: Joiner
  • 81 Views
  • 4 replies
  • 0 kudos

Vulnerable customer support

Hello due to my health situation currently, I am unable to call the O2 payments line. I have written and sent a letter by post a few weeks ago explaining my situation, but haven’t had this acknowledged. Is there anyone from O2 on this forum who could...

Net1973 by Level 1: Joiner
  • 108 Views
  • 4 replies
  • 0 kudos

Number Porting Problem

I submitted a request to port my number from Tesco Mobile to O2 on Friday 12th April. The port was due to take place on Monday 14th April. I received both a text and email to confirm this. On Monday 14th I lost signal on my Tesco Mobile sim but the n...

James2024 by Level 1: Joiner
  • 108 Views
  • 3 replies
  • 0 kudos

trasnfer number

Hey im still waiting on my number to tranfer 

Jm191 by Level 1: Joiner
  • 59 Views
  • 3 replies
  • 0 kudos

Resolved! Lost sim card

Hello my phone and sim card was lost 2days ago I’m trying replacement a new sim card for my new phone could you please send to my address? my number is (REMOVED)I will be very gratefull. kind Regards, Marietta

Marietta by Level 1: Joiner
  • 41 Views
  • 1 replies
  • 0 kudos

Data usage

Keep getting messages saying used all my data but according to my account I still have 1.5GB left. Is this a scam to get me to buy extra data?

Dicksgaff by Level 1: Joiner
  • 42 Views
  • 1 replies
  • 0 kudos

Overpriced bill

Why us my £10 a month bill suddenly gone up to £30 per month

Stan3 by Level 1: Joiner
  • 40 Views
  • 1 replies
  • 0 kudos