Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 254222 Views
  • 2 replies
  • 2 kudos

I can’t get hold of O2!

I am stuck abroad and my payment didn’t go through for O2 monthly. They stopped my phone so I couldn’t receive the text code to log into my O2 to pay it. I paid using bank transfer with asked for reference. My phone is still blocked. I can’t call the...

Shervorn by Level 1: Joiner
  • 176 Views
  • 5 replies
  • 0 kudos

Itemised bill

How do I get an itemised bill showing what numbers /calls I made in February 2025

Annie51 by Level 1: Joiner
  • 74 Views
  • 1 replies
  • 0 kudos

Resolved! increases in cost

We have had notification today that my monthly bill is increasing from 5.44 to 7.24 p.m. How can this be justified!!

R001 by Level 1: Joiner
  • 419 Views
  • 11 replies
  • 0 kudos

Resolved! P2P Sim Only Plan Handset 12 month 1.01

My current bill shows "P2P Sim Only Plan Handset 12 month 1.01". I searched on the net for it and the AI replied: "A 'P2P Sim Only Plan Handset 12 month 1.01' refers to a SIM-only phone plan with a 12-month contract that includes a handset (phone) an...

YKSK by Level 1: Joiner
  • 274 Views
  • 7 replies
  • 0 kudos

Credit check

Tried ordering a pay monthly phone, currently waiting on the credit check. It said it would take 24 hours but has taken longer. Any solutions?

mclovick by Level 1: Joiner
  • 74 Views
  • 1 replies
  • 0 kudos

Resolved! Family Member Passed, Recovery of Their Old Mobile Number

Hi there,I'm wondering if somebody could help me please, I've tried just about everything and I am at my wits' end. I am trying to recover an old mobile number that was tied to an old O2 account. For context, my mother has recently passed and the mob...

JA1010000 by Level 1: Joiner
  • 301 Views
  • 8 replies
  • 0 kudos

Resolved! Bolt ons

For about a week i have been trying to add bolt ons, but can only seem to add 100mb. Why is this? Its very frustrating.

Resolved! Live Chat....doesnt work

Why on earth does the customer service not allow live chat in the UK? everytime I try it doesnt work. Spent ages on the phone uneccessarily. No wonder people are leaving O2

Bob14 by Level 1: Joiner
  • 1553 Views
  • 6 replies
  • 1 kudos

Charge to mobile

Hi everyone I'm just wondering if anyone else who is pay monthly and uses pay by mobile/charge to mobile depending on what your doing eg gambling sites or app stores etc it's worded differently. Anyways I started as a sim only and I was able to pay w...

NJS1988 by Level 1: Joiner
  • 591 Views
  • 9 replies
  • 0 kudos