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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 233863 Views
  • 2 replies
  • 2 kudos

Wrong information on proof of usage document

Hi everyone,I’m having trouble with the Proof of Usage document I requested for an insurance claim. The one I received has errors: the IMEI number is wrong, the phone’s Model and Make are missing, and it says my first and last use on the network was ...

I would like to cancel one of my phone numbers not in contract

I would like to cancel the following telephone number ************. It is out of contract on pay monthly tariff.The number is no longer used.Many thanks [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Access bills to a closed account

I Need to Access my Phone bills from 5th April 2023 through to 5th April 2024 but i moved from o2 earlier this year,i have logged on to my o2 but dont have the view bill option now

1982 by • Level 1: Joiner
  • 26 Views
  • 1 replies
  • 0 kudos

Bill

I have paid my monthly bill and gave it on my bank statement but am being told I haven’t paid

Josh19 by • Level 1: Joiner
  • 23 Views
  • 1 replies
  • 0 kudos

What's app

I have just upgraded my phone from Samsung galaxy a53 to Samsung galaxy s24 all my apps transfered with switch up but my what's app won't work. I've uninstall and re installed, I've rebooted hub and phone but still not working any HELP?

webbcr37 by • Level 1: Joiner
  • 57 Views
  • 5 replies
  • 0 kudos

Not able to call on my phone

Hi, my phone since yesterday l’m not able to call it shows a message which says call failed and don’t have internet service

Lesley87 by • Level 1: Joiner
  • 35 Views
  • 4 replies
  • 0 kudos

Number change

I’m a payg member. I got a new phone and now I’m monthly. I want to change my number over and cancel my Payg

PUFFL and annual price rises

On 9th September my PUFL (Pay Up Front for Life) Alltime 50 contract was automatically transferred to an O2 Unlimited 30D 500MB contract with the description that is costs "costs the same at £.00* per month". At the time it was confirmed that there w...

Thouky by • Level 1: Joiner
  • 800 Views
  • 22 replies
  • 1 kudos

Malgorzata

Please close my contract immediately.

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