Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Conection

Ive been cut off and cannot recieve the TEXT message to get back on with the code. I AM TRAVELLINGTHE WEEKEND AND WANT MY PHONE BACK ON!!!!

how to switch from sim only contract to pay as you go?

hello, how do you switch from sim only contract to pay as you go and keep the same number. i also do not know how to cancel my sim only contract.

Inexplicable data usage messages

Got message from O2 Business on 14th Feb to say I had used 80% of my data, followed by a 100% message on the 15th even though I had turned off data. Told reset date was 7tj Mar (yesterday). Turned data on but received a message at 10.25am saying I ha...

Removed out of bundle charges reduction

Just got an email saying I removed this ‘as per my request’ however I have not contacted o2 since taking out my phone in 2022. Also got a text to say ‘Thankyou your order has went through’ what on earth is going on?!

International calls

I am getting charged for international calls that I am not making. Can I please ensure that I can’t make international calls from my phone? Can you put a block on calls abroad?

Phone and case not delivered

I ordered a new iPhone 15 and case as part of a new contract on Thursday 20th June. It was supposed to be delivered on Friday 21st June.It was not delivered and I had no communication, however by the evening of Friday 21st June my order was set to "C...