Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Bill

hayO2 monthly take more than 17 pounds from my bank accoun. However, my tarrif is only with less than 8 pounds.Please return my money

Fingerprint scanner gone from lockscreen

Good evening. The finger print scanner has gone from my daughters lockscreen and she doesn't know her pin. Any advice on how to get into the phone please? Much appreciated

Resolved! Iphone upgrade

Today my wife was offered discount on her tariff by O2, which she accepted. She logged into her account a few hours later (to check the new rate) and saw she had confirmation of purchasing an iphone for £1149.00. No mention of phone during the tariff...

GW916 by Level 1: Joiner
  • 7 replies
  • 0 kudos

First SIM fine, failed credit check for the 2nd !!!

Hi @O2Lisa I applied for and was accepting for a SIM only deal (£15 pm) to switch from Three a week ago, all good. Today I have tried to add an additional SIM to my account for my wife, and the order failed with me basically being told I'd failed the...

Bigry by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Roaming

Can I use 02 sim in Spain mallorca 

Thekelt01 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Switch up

Just been reading about this switch up plan. I'm an existing customer on a 36 month contract do I qualify for that ?

Lisamakay by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bill

Hi do I get 25% off my bill as a teacher? 

Clw14 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No access to My O2

I left O2 last week at the end of my 2 year contract and ported my number to another provider. Have just tried to log in to My O2 and it doesn't accept my phone number despite my log in details being correct!! I haven't received a paper bill in years...

MrsMozz by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Switch up

Hi im new to 02 and have short time to add 'switch up' but I can't agree the terms,because I haven't got the new phone yet.please help

Andy__ by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Help

I've never posted before but am in need of some advice. I got a phone on my contract several months ago for a family member who was going through a tough time and needed a phone. Now it's looking like they're planning on not paying.I know its my own ...

Leox by Level 1: Joiner
  • 2 replies
  • 0 kudos