Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can't be heard on 0345 calls

I've had lots of issues porting-in to O2 from Giffgaff. It took about 25 days for my old number to work on my shiny new phone, and even then only folks on the O2 mobile network could call or text me. Took another week or so to fix that issue. I still...

Resolved! PUFFL - Pay UP Front For Life

Hi, Looking for some advice with PUFFL, did anyone on here purchase this deal? The tariff is now discontinued but what tariff did o2 move you onto and are currently on?

How to verify a 02 telephone call

I’ve had a call from 02 saying that because I’m a valued customer I can have 12 months discount on my phone charges.how do u verify this is correct or is it a scam

I can’t get hold of O2!

I am stuck abroad and my payment didn’t go through for O2 monthly. They stopped my phone so I couldn’t receive the text code to log into my O2 to pay it. I paid using bank transfer with asked for reference. My phone is still blocked. I can’t call the...

Itemised bill

How do I get an itemised bill showing what numbers /calls I made in February 2025

Resolved! increases in cost

We have had notification today that my monthly bill is increasing from 5.44 to 7.24 p.m. How can this be justified!!

O2 ported my number into their network after cancelling contract

Can anyone help? I’ve spent about 10-12 hours on the phone with various O2 agents that are all seemingly unable to really comprehend my situation. 26/03: Order placed online for a new O2 line and Temp number created + sim issued. I also provided the ...

Resolved! P2P Sim Only Plan Handset 12 month 1.01

My current bill shows "P2P Sim Only Plan Handset 12 month 1.01". I searched on the net for it and the AI replied: "A 'P2P Sim Only Plan Handset 12 month 1.01' refers to a SIM-only phone plan with a 12-month contract that includes a handset (phone) an...

Credit check

Tried ordering a pay monthly phone, currently waiting on the credit check. It said it would take 24 hours but has taken longer. Any solutions?

Resolved! Family Member Passed, Recovery of Their Old Mobile Number

Hi there,I'm wondering if somebody could help me please, I've tried just about everything and I am at my wits' end. I am trying to recover an old mobile number that was tied to an old O2 account. For context, my mother has recently passed and the mob...

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