Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Customer Service did not ring back.

I took out a new contract with O2, a Plus plan, which included a new sim and disconnection of one of my numbers. The cs adviser said "trust me" after a lengthy conversation. No word for a month. Paid November bill as usual then December bill dropped ...

Paying a final bill

Hi. I have moved from O2 and cancelled me direct debit, forgetting the fact that I had a final bill to pay. Now I can’t see how to make a payment by card, even via My O2 app. HELP please…

Cant find Device plan bill since cancelling airtime plan

Hi so last month I cancelled the airtime aspect of a device I bought 3 years ago "book pro 3" I noticed soon as they stopped billing for the airtime that I could not longer see outstanding amounts which are still owed for the device. I called payment...

O2 PLUS plan

Can anyone let me know if Egypt is covered with the O2 PLUS plan?

Double charged by O2

Hi there,The last few months, I’ve been charged twice for all in app purchases. Apple Pay charges my bank account, and the exact same charge gets added to my tariff and is shown on my “things you’ve bought” section in the “My 02” app.I have notified ...

can anyone help my son is in france and cannot use any data

can anyone help my son is alone on holiday with two friends in france and cannot access any data , his data roaming is on really panicking that he wont be able to contact us x

Resolved! Sent a text and app alert with acc number which isn’t mine.

So, I got text on the 7.12 for a bill for a device plan which would apparently be taken on the 3.12 (four days before this text). The thing is, this account number is not linked to me. It doesn’t match my device or airtime plans. I have 2 of each. I ...

Porting from O2 to O2

I have an expired SIM only contract with O2, via my volt package from Virgin. I can upgrade or leave 02, however the upgrades on offer are poor value. Via u switch I can get a significantly better SIM only with O2 as a new customer. So question, any ...

Apple Watch Plan

Does anyone know how quickly an apple watch plan takes to activate Info given at store when we bought our phone plan didn't tell us we needed another plan for the watch to work independently. We are going to Europe on Monday and want to get this goin...

Resolved! Apple Watch

Still I am not able to get voice and data on my Apple Watch 郎 complaints team saying that I can’t get voice and data because I didn’t get the watch from them I’ve never bought an Apple Watch from o2 and had worked perfectly fine previously.. I now ke...

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