Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

USwitch deals now not letting existing customers switch.

I have been a O2 customer for over twenty years and always get the best deals. Soon as O2 put up my bills I used to get a cheaper deal via USwitch, as an existing customer which was an option when they sent you to the O2 site.Last year I didn’t bothe...

Resolved! Important texts not coming in on my account?

I had to get a OTC (One Time Code) to log in on here a bit since, and despite requesting the code, it took about 3 attempts to finally get the code. I freely admit I have NO patience, but it's not just the OTC codes, texts in general don't always com...

Resolved! Why won't O2 give me a PAC Code???

I've sent 20 requests by texting PAC to 65075, every time I try to send it just says "not sent". There is no option to request this online or in My O2 either. The advice there just says if you text you'll receive a response in 60 seconds. It's like t...

Resolved! Standard Insurance Letter

My mobile phone was stolen. I have been asked for a proof of usage for the stolen phone by my travel insurance company. This needs to show IMEI number and start and end date of connection to the network. I understand that this is called a "standard i...

Resolved! Abroad hotspot allowance

I’m in Italy using my data, and hotspot for my laptop from my phone. I had a notification to say I’ve used 80% of my data, but on the app it says I have over 60% left of my data. 150GB allowance and I’ve used 35GB. Any help would be appreciated.i hav...

Resolved! 2025 price increases - clarifications

Yet again, confusing info whenever I phone Customer Services (FIVE times now!) about this. I have an iPhone 16PM and Apple Watch Ultra (these are both owned outright; bought from Apple directly). I have sim-only on the phone (£8/mth) and the watch as...

Resolved! will PAC code on my account prevent o2 to o2 number transfer

I called 202 to transfer my number to another o2 sim but they were unable to help.Will a PAC code against the number prevent a transfer until it expires in 30 days?I presume that if I purchased a new phone contract in an o2 store that I would be able...

Resolved! Sims

I've ordered 2 sims, how do I know which is mine and which is my partners. We intend to port numbers over so need to know that we are using the right sim.Thanks

Site not loading over O2 network

The site I own normally loads fine over broadband and O2 4G. But for the last four days, it appears that there's been a network problem. Multiple users have confirmed the same issue. A traceroute command suggests that the browser request from my phon...

My phone does not make outgoing calls - all of a sudden

Hello, my phone this morning has stopped allowing me to make outgoing calls, and i cannot even call 202 to get hold of you. Can you please see if something has happened on my account URGENTLY please. Call me on **********. KR's Mike [Mod edit: Please...

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