Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My o2app

Hi can anyone help my o2 app worked last week but is now saying not found . My username was an old o2 email address but I'm going around in circles trying to get on Thanks

Resolved! add another 02 phone to my account

add *********** to my account [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Phone blocked so calling O2 is not an option. How do I reset PUK

I have entered my PUK 10 times in new phone and am therefore blocked and cannot connect to the network. No EMail address and Chatline is hopeless

Resolved! Virgin Media o2 deal

In august I signed up for a Virgin Media Broadband deal with an O2 sim only as part of the deal. I am using the O2 sim, but the Virgin Media broadband wont be installed for another month. If I cancel the VM before installation can I continue using th...

email says i will hear in 24 hrs and still nothing

Hii placed an order paid upfront payment. email says i will hear in 24 hrs and still nothing.has anyone else experienced this

Activating eSIM

Hi, recently joined O2, I thought I had activated my eSIM but I can’t use my phone for anything.any ideas?

iPhone 17

I’ve been charged for the upfront payment but I’ve received no confirmation what should I do

Resolved! removing the Disney channel

i am finding it impossible to remove the Disney channel from my account ,had 6 months free , now they charged me without any agreement

Error Message when trying to place Order

Hi hoping someone can help because it seems that O2 are having an issue to help? Tried to place an order but got a message back saying Unfortunately there’s a problem with your account. Haven’t even got to the credit check part this is before and hav...

Resolved! European Zone Allowance

Due to very bad hotel wifi, I have had to use my phone for important video calls. I have plenty of UK data, but my European Zone Allowance is almost gone. I thought it said somewhere in O2's information that in this case I should buy a data bolt on. ...

O2

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