Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18729 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 187978 Views
  • 2 replies
  • 2 kudos

5g roaming??

Anyone know why it says that 5g roaming isnt a thing on o2 yet when you check a country it says you can use 4g and 5g??

kosi by Level 1: Joiner
  • 404 Views
  • 15 replies
  • 0 kudos

2 phones on my02

I have 2 phones and used to be able to access billing details on my 02 for both of them. Since O2 in its infinite wisdom (sic) changed the webpage I can on access details for one of them. I tried to add the other phone details but is said it is alrea...

Wifi Calling

Hi all Looking at a Samsung a15 on Mobilephonesdirect with o2 as the network provider. I'm wondering if anyone knows that WiFi calling is supported with o2 on this device? WiFi calling is a dealbreaker due to poor signal in my area Cheers Steven

Tariff due to expire.

My tariff is due to expire on 31/03/24. I want to keep the same tariff so do I need to do anything or does it automatically renew?

Peggy4 by Level 1: Joiner
  • 63 Views
  • 1 replies
  • 0 kudos

App is not working

O2 App is not working to see my date call & texts , please fix a soon as possible ≠° been costumer over 25 years

W9 by Level 1: Joiner
  • 89 Views
  • 2 replies
  • 0 kudos

Stolen phone

Hi, I cannot find a way to order new sim directly from the website. Is there a way?

Joanna13 by Level 1: Joiner
  • 77 Views
  • 1 replies
  • 0 kudos

Complaint

I am b eing charged for an Apple Iphone that I do not own. Does anyone know correct email address to contact O2. Their system is useless, it keeps referring me to O2 App. I do not have O2 App. I am an "old bloke" - not tech savvy!!!Thanks

Old-Bloke by Level 1: Joiner
  • 110 Views
  • 2 replies
  • 0 kudos

change of tarriff

hello, today i contacted 02, i explained to the lady that I live in a secure unit, and cannot have a new sim sent as its an hospital. I requested that the sim i have number (REMOVED)which is currently a £10 bundle, change to a pay monthly tariff. she...

Craige by Level 1: Joiner
  • 156 Views
  • 4 replies
  • 0 kudos

How do I find Airtime Rewards credit on account?

Hiya, I have been using Airtime Rewards and have redeemed around £100, but I have never checked where it has gone. I signed up with my O2 mobile number, but how do I see that the transfer was made to my O2 account? I cannot see it on any bills . Does...

Resolved! New eSIM QR code required

New eSIM QR code required. hi inhabits my original eSIM pack can I please have a new one?

24Bill by Level 1: Joiner
  • 287 Views
  • 9 replies
  • 0 kudos