Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone number not working on new phone

I have recently upgraded to the iPhone 17, from the iPhone 14 Plus. Received my new phone in the post. Was told by the agent that I could just put my normal sim into my new phone and continue with the same number. As soon as I did this last night, I ...

25gb data plan v's 5gb plan

I have 25gb data allowance each month but use no more than 5gb. But if I change to 5gb data plan it cost more than the 25gb plan, why

Trying all day to connect to customer service

I woke up today to a message to say my calls have been barred, both incoming and outgoing. I am desperately trying to get in touch with customer services, but I live by myself and only have one device. I can't even call the free 8202 or 202 from my p...

Customer Support Serive is a 0/10

This has got to be because I am leaving O2. The text service is not working. 3 hours and two dropped calls and no answer. No online Agents 2 hours later. No response on social media. I want my pac number and to leave this horrendous company. God help...

Resolved! O2 now offering 5G Stand Alone.

Wouldn't mind LTE+ myself https://news.virginmediao2.co.uk/virgin-media-o2-unveils-the-next-phase-of-its-mobile-network-evolution-with-5g-standalone-switch-on/

So annoyed!!

I fell into financial difficulty and fell behind with my bill payments. I spoken with payment management team a few days ago who removed the bars placed on my account, I created a repayment plan and paid my first installment and setup a direct debit....

Help recovering my old number – port to EE was cancelled but O2 haven’t restored it

Hi everyone, I’m hoping someone from O2 can help or escalate this to the right team, as this issue has been ongoing since 31st October. My mobile number (ending 8926) was due to be ported from O2 to EE using a PAC on 31st October, but the port was ca...

End Contract

How do I end my contract? Is Using my PAC number to transfer my number to a new SIM enough or is there an official button I need to click? Everything on this site just takes me to another link rather than sure way to end my monthly contract

Resolved! Help required. O2 Switch up Mess!

Can someone help!I recently completed an O2 switch up, returned my old device and then received the notification that the device was returned successfully to O2, however my bill still shows this old device on my account and I am still being charged f...

New number

Hi, I have an existing 02 pay monthly which is out of contract.I have started a new pay monthly via Virgin media/O2. Both show on my O2 account.I would like to keep my original number but I'm unsure what to do next.

O2

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