Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...
so long story short got the message i could cancel my airtime contract due to the price increase, so i did, and moved to a different plan... customer service advisor confirmed it wouldnt cancel my device plan, and i could use the same SIM... Customer...
Been on a 20GB contract now for 3 years (phone paid off). Today my allowance resets, and noticed i now have 30GB to use this month. Ive checked and it still says im on a 20GB plan. Looking further it says i have 10GB UK data allowance, and 20GB Data ...
@Dave-O2 Can we get some confirmation on the changes to Switch Up that we have seen from emails that some have received. As Im confused, as many others are...Scenario 1I switch up on the 1st November 2025, which means I am bound by the 90days rules a...
Hi I have a Honor Magic V5 and I went to a O2 shop today to get the phone changed via switch up, however the guy in the store couldn't do it as it wouldn't accept the IMEI number, the number on the phone matched what it said on his screen but when he...
So, I currently have a plus plan with a honor magic V3 and I want to upgrade to a Fold 7 (just my cavemen brain needing the new shiny shiny). Thing is, I found an offer on Samsung's own website for the 512gb Fold 7 with an unlimited (data, minutes an...
So I decided to upgrade today, to a ZFold7. The store didn't have it in stock, and I didn't want to wait for it to arrive. It was a click and collect order. So I had to phone customer service to get it cancelled, to then apply for another upgrade han...
Does anybody else keep getting spam SMS gambling/casino messages everyday? Usually there is no phone number to block just a name, I am literally reporting them to 7726 everyday but feel like I’m wasting my time!I don’t gamble and am registered wit...
Hi,Yesterday I visited your store and placed an order for home broadband. While there, your colleague told me that since I’m getting broadband from O2, I could also get a special SIM offer: 250GB for £12.She tried to register it for me under my curre...
Hi,Yesterday I visited your store and placed an order for home broadband. Your staff told me I’m eligible for a Volt offer—250GB for £12—because I’m getting broadband with you.The assistant tried to apply the offer, but registered it under a differen...
I had number A, tried to port it to my new O2 contractThey disconnected the lineI've been told the only way to get the number back is to reactivate the contract - was meant to have a call to do this - even though it involves a credit check etc to rea...
