Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

'SIM 2 Not Provisioned' - eSIM stopped working

Hello. My eSIM has unexpectedly stopped working, and I am now receiving the message 'SIM 2 Not Provisioned.' Consequently, I have no phone signal or data. I am using a dual-SIM Pixel 9 Pro XL, but I only have an eSIM, no physical SIM. Live chat recom...

Cards payments for upgrade

Anyone having problems with card payments processing? I’ve tried 3 different cards and none working. Just says couldn’t process payment, try again later. Have used my cards with other things since so know it’s not an issue my end

Resolved! Cancel Airtime plan only

Hi back in 2023 bought a galaxy book laptop it came with airtime plan. Still paying both. I have read after 24 months I can cancel my airtime plan, but see no option to do this within my O2 account online. I am still paying off my device plan. Thing ...

My o2 bill

I have always had three phone contracts and I since found out o2 have been charging me for a fourth line which I have repeatedly told them I don’t have access to to or ever had that number they taking 12-99 out for years to make matters worse I asked...

Resolved! Keeping my number on upgrade

If I’m just upgrading, does my number stay the same? If not, how do I do it

Resolved! Caller IDs all unknown

When I get an incoming call my phone says number unknown instead of the number even if the number is someone in my contacts. The last time an incoming call had a number on it was 24/12/23 but since 30/12/23 every incoming call says number unknown. I ...

Number Ported from EE

I had my number ported on 07/2/25. There is a error where my number shows invalid to majority of the people that try call me.What is wrong. I have tried reset network, reset phone but problem is still happening. Please can someone help Thank you

New return to store option?

Just curious... when organising a return online, for an online order, its now giving the option of Posting Back or returning instore. I didnt think an online order could be returned in store. Is this a new thing?

Resolved! No service after porting and number invalid

Hello there, I seem be having the same issues a lot of people have been experiencing when porting their number to O2. A few weeks ago I submitted a porting request. It got ignored and nothing happened, I didn't even receive a message from O2 that the...

Resolved! Return under 14 day policy

Hi all, To say I'm frustrated is an understatement! Hopefully someone can clarify this for me. I returned a device as unwanted during the 14 day period. That has been received and refunded but the linked airtime plan wasn't cancelled. I contacted onl...

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