Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I want to cancel my subscription with o2. Please navigate me to the right page. Thanks

I want to cancel my subscription with o2. Please navigate me to the right page. Thanks. I have spent hours searching. I can only do it online because I'm abroad. Thanks

Google Play O2 Payment Declined Issue

Hi, I have used £29.66 on my £250.00 monthly allowance, I keep getting declined for using o2 as a payment option on Google Play, I have spoken to o2 and they have confirmed there are no restrictions on my account and that I have £220.34 available but...

Cannot make calls in Australia

I'm in Australia and have a UK O2 pay monthly SIM with the all inclusive travel add on. All was well until recently (Dec 24) but now I cannot make any calls including to O2 helplines. Nor can I find a way to report the fault on their annoying website...

Resolved! Moorcroft Debt Recovery

My father-in-law cancelled his account with O2 a few months back. He's now had a letter from Moorcroft chasing an overdue debt, which says that they can make an "offer to reinstate your agreement and remove the suspension". He doesn't want to reactiv...

Resolved! Caller IDs all unknown

When I get an incoming call my phone says number unknown instead of the number even if the number is someone in my contacts. The last time an incoming call had a number on it was 24/12/23 but since 30/12/23 every incoming call says number unknown. I ...

Resolved! SIM swap not working

I changed my plan and asked to use my current SIM. It seems the order has been put down for an eSIM which my device does not support. It is now 36 hours and I am unable to use my phone as there is no service. I need this to be urgently resolved as I ...

Resolved! Bill

Hi I can't pay my outstanding bill till the 17th that's when I get paid and 02 has cut my phone off I need my phone for work.

Resolved! Change phone number in iPhone settings

Hi all,I have just joined O2 on a pay monthly contract. I have ported my old phone number across from my previous provider (three) and this took place today. The only issue I’m having is my ported number is not showing in my phones settings, it’s sho...

Default Removal

I was wondering if someone would be able to help or give advice my partner tried to cancel her o2 contract but was having issues and after we thought it was resolved they sent a bill for what we thought was them trying to bill for uses after it was c...

porting

I changed over from BT to O2 and was given a porting date of 28/11/2024 this never happened and after 8 or so phone calls to O2 I keep getting the same answer give it 5 to 7 days and it will change over which has not happened. the last 3 calls i I wa...

O2

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