Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Code

What is this?

Resolved! Phone contract

Hello I currently have 2 phone contracts in my name 1 is mine and the others is my daughters. Is it possible to transfer her phone to her name and remove it from my account so she is in control and can pay herself?

Resolved! Calls from Connect One saying my contract is due for renewal

I have been receiving several calls each week telling me my sim only contract is due for renewal ad that Connect One are dealing with the renewal.These are clearly spam calls as the person calling knows nothing about my existing contract.The mobile n...

Resolved! changing tarrif

Having been loyal to One2One/T-Mobile for over 20 years, I have finally changed to O2 & now have a full signal everywhere ! Hurrah !GigBites don't mean anything to me, so I had no idea what to sign-up for. So I did the 2GB option.But, in a month - us...

Resolved! What is this code

Apparently I have ******** on my SIM only account - I've no idea what this. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! I like to move existing O2 pay montly number to a new O2 sim

Hi I wish to moving my old existing O2 pay monthly sim to a new O2 pay monthly sim that has more larger data allowance. I tried using the My O2 app but am unable to find a suitable option to do this. Do I need to phone up instead?

Lied to and now I have an incorrect tariff

I was planning to leave O2 and then the 4th person I was speaking to after hours made me an offer that made me decide to stay. £1560GB DataUnlimited Text and Call Instead I only get 30GB..This was done over the phone who said the option is usually 30...

Resolved! Ordered over the phone

Hello I've ordered a handset and sim, iPhone 16 pro max, over the phone paid £30 upfront but didn't tell me weather I passed the credit check? Had no email or nothing and £30 is gone... help

Resolved! Voucher

I keep getting a email saying my voucher is about to expire dont know what voucher is

Resolved! What is an ********** voucher

I got an email and text telling me that the above voucher was due to expire on 2/7/25, however I have no idea what this is referring to. Does anyone have any ideas please? Thanks [Mod edit: Please do not share private details as your posts are visibl...

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