Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Order being reviewed ? Email saying full steam ahead

Hi when I applied for a contract it said after going threw all the accepting terms etc it was in review which would be upto 48 hours but minutes later had an email saying order full steam ahead so just checking that it’s been accepted ?

Gamer22 by Level 1: Joiner
  • 1 replies
  • 0 kudos

bill gone up

Recently ,i looked at my bill and is gone up by more than £4 .i paid £39 and now is £43+.from AprilI can't understand why

Adezus by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Premium & Information Services

Hi. Can anyone tell me what is this? And how can I cancel this Premium text because every month I pay £80 and I don't know why and how.   

Screenshot_20220518-165351.png Screenshot_20220518-165334.png

Resolved! Late Payment

Hello, I have recently missed a payment due to being away on holiday. I have now payed the outstanding amount. Since then I have noticed my phone does not receive messages or calls and I am not able to use 4G or wifi unless connected. Would you be ab...

Aimee123 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Why I’m I being charged £5 a day while I’m a broad and I’m not using my phone to call or message any

Why am being charged £5 a day while I’m abroad and I’m not even using my phone to call or text anyone can anyone tell me how I stop being charged for this as I’m on holiday for 11 nights I’ve already been charged £15 for the 3 days I’ve been her than...

Sharon73 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Bolt on mobile data

I've just bought a bolt on mobile data to added straight away , but it seems the data has not being added,Any issues I should aware of or does it take a couple of hours to come on

Patmo58 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Poor signal

Ever since moving to o2 in Nov last year I have had really bad phone signal when I’m at home, to the point I can’t make or receive calls. I got in touch with o2 in Feb and they said a mast was down in my area and it was been worked on, we’re in May n...

Sam795 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! URGENT : O2-UK - you have requested I call you dialling 202 or 2729

O2-UK - you have requested I make contact via dialling 202 or 2729. However, I am unable to make calls whilst call barring is on. Please kindly advise how I may contact you. Alternatively, please call me directly to urgently discuss the matter. Thank...

Pauline29 by Level 1: Joiner
  • 3 replies
  • 0 kudos