Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! removing the Disney channel

i am finding it impossible to remove the Disney channel from my account ,had 6 months free , now they charged me without any agreement

Error Message when trying to place Order

Hi hoping someone can help because it seems that O2 are having an issue to help? Tried to place an order but got a message back saying Unfortunately there’s a problem with your account. Haven’t even got to the credit check part this is before and hav...

Resolved! European Zone Allowance

Due to very bad hotel wifi, I have had to use my phone for important video calls. I have plenty of UK data, but my European Zone Allowance is almost gone. I thought it said somewhere in O2's information that in this case I should buy a data bolt on. ...

Resolved! Sell Phone

I have now up graded to a new phone and reset the phone I had, and took the sim card out, can I now sell this phone please.

New order

I recently put an application in for iPad and it went over to be credit checked and received email next day to say it been approved but I can’t log into my account as app not letting me and I’ve heard no further update regarding delivery

Resolved! Two payments taken the same day?

I have my account set up to automatically top up by £10 when my balance goes below £5. My monthly fee was deducted yesterday and then the top up loaded as expected. Exactly 2 hours later a further top up of another £10 was taken from my bank account....

Blue Light Card order not showing?

Good afternoon all,I'm in a bit of a pickle. Through my employer, I get access to a discount scheme called "blue light card" which has various different o2 deals. I selected the deal I wanted on their own app (45gb for £8.50pm) and the pressed the bu...

Resolved! Voicemail charges outside Europe

Hello everybody. I joined O2 today, and wondered if anybody could tell me if there are charges for:(A) receiving a voicemail when roaming outside Europe ?(B) listening to a voicemail when roaming outside Europe ? Many thanks!

Resolved! Identity verification documents

Hi I have just spoken to an agent on 0800 052 9455 for a credit/security check. They have asked me to provide a copy of my ID and utility bill to the email o2verification@o2.com I was wondering if someone can confirm if this is correct?

Resolved! new SIM?

I just had a call from 020 4631 2912 to say I am being sent a new sim due to the merger of O2 and Virgin. Is this a legitimate call?

O2

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