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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 261121 Views
  • 2 replies
  • 2 kudos

Resolved! Why is my contract 36 months long but I can’t cancel or upgrade for a year after?

So my contract started June 2022 and it’s 36 months long taking me to June this year. I pay 65 a month and have always made payments when due. But it says there’s still 315 left to pay of the device and I can’t upgrade until 2026? 1. Why would there ...

Resolved! Upgrade via uswitch

My pay monthly contract is coming to an end and I wish to keep my phone and number and just switch to a Sim only dealI've found a real on uswitch which is better than what the O2 portal is offering How do these upgrades work..is everything just trans...

Soggy6 by • Level 1: Joiner
  • 814 Views
  • 12 replies
  • 0 kudos

Resolved! change my phone number

i have a contract sim, having just recently changed from a monthly contract with phone but now appear to be getting vile text and pictures from a phone i lost a while ago on whats appCan i change my number / sim to stop this

RobJ1 by • Level 1: Joiner
  • 200 Views
  • 1 replies
  • 0 kudos

Resolved! Pizza express vouchers

HelloHaving been fortunate enough to win x 2 lots of £20 pizza express vouchers I was wondering if both vouchers can be used together or would they need to be separate transactions?thanks

Resolved! Insurance

Am I still paying for insurance that I am not covered for?How do I know?

JH24 by • Level 1: Joiner
  • 138 Views
  • 1 replies
  • 0 kudos

o2 Switch up nightmare

I've seen posts on this forum and was wondering if someone could help me? o2 have been charging me for a Pixel fold that I switched up and sent back in September. I got the confirmation that they'd recieved the phone and yet I'm still being charged f...

James131 by • Level 1: Joiner
  • 237 Views
  • 2 replies
  • 0 kudos

Failed Credit Check

Hi all. I already have one phone contract with O2 and a few weeks ago i tried to setup an additional line online. I bypassed the credit checks fine but the £1 upfront payment kept failing for some reason… I got stuck at this part 3/4 times. So then o...

Theo9 by • Level 1: Joiner
  • 367 Views
  • 4 replies
  • 0 kudos

SIM transfer

Have just upgraded to iPhone 16 from iPhone 13.set up new phone no problem with iCloud transfer.I then put the SIM from old phone into new phone and there is no network service at all… any suggestions as to what is going on? many thanks

MDC159 by • Level 1: Joiner
  • 246 Views
  • 3 replies
  • 0 kudos

Resolved! Bill for -£15.15 after switching networks

Hi all, I switched from O2 to a different network on April 28th after I was informed I was outside of my minimum contract terms and had paid off my device plan and today (14th May) I received an email/app notification/ text that my latest bill was re...

IanJ2 by • Level 1: Joiner
  • 336 Views
  • 7 replies
  • 0 kudos
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