Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121886 Views
  • 27 replies
  • 5 kudos

Mobile Internet - what ports are blocked/unblocked?

Been attempting to use/test a chat app on my Desire - and it doesn't work. With a T-mobile or Vodaphone sim, it works fine - so clearly O2 is blocking something/doing something differently to them... any ideas?

Anonymous by Not applicable
  • 2298 Views
  • 12 replies
  • 0 kudos

Why is upgrading worse than getting a new contract?

Just asking as I want to keep my existing number and stay on O2 but everywhere I have looked (mobiles.co.uk, nokia.co.uk etc) offer only higher tariffs and longer contracts. For example, the new Nokia N8 I can get from nokia on pay monthly £35 18mths...

Anonymous by Not applicable
  • 2991 Views
  • 13 replies
  • 0 kudos

Took my credit?

I'm currently on o2 Unlimited on payg, so I topped up £15 to get Unlimited calls & texts to O2.So I called someone who is on o2 and it took my credit money. Isn't it suppose to be free to call someone on o2 network? I only spoke to my friend on o2net...

Anonymous by Not applicable
  • 1055 Views
  • 7 replies
  • 0 kudos

Bolt Ons

So, you get bolt ons right? Well i'm on a £20 contract and just orderd a new phone. My contract consists of,700 Minutes700 MessagesBolt On: Unlimited textI changed the Bolt On to Unlimited Internet. It says it's pending to be approved until 7th Septe...

Anonymous by Not applicable
  • 1925 Views
  • 4 replies
  • 0 kudos

Worst customer service and possibly the most evil?

Yes, im frustrated.I'll let you all know how it all began.Once upon a time I ordered a I Phone 4 which was meant to arrive yesterday, it did, but not to me. I live on a road with several flats all of whom have the door number 65 like me. Anyway, the ...

Anonymous by Not applicable
  • 930 Views
  • 15 replies
  • 0 kudos

Need a replacement SIm Card

Hey there, Around 2-3 months ago i lost my mobile phone and due to insurance issues it was unable to be replaced so up until now i've just been paying for an unused service. I want a new mobile now and was wondering if it is possible to somehow reque...

Anonymous by Not applicable
  • 3922 Views
  • 6 replies
  • 0 kudos

HTC S620, PAYG, WAP and settings

Hi - I've inherited an HTC S620 (Bt ToGo) phone with a PAY o2 sim. Topped it up and it's up and running with everything....except internet access. I know that I will be limited to the WAP service and when I tried to access the settings online it was ...

Anonymous by Not applicable
  • 1552 Views
  • 9 replies
  • 0 kudos

lost/stolen phone what happens to contract???

HI all i'm currently on my 10/11th month on a 24 month contract with 02, but my phone has been lost/stolen i have no insurance so just wondering what happens to my contract do i still pay my monthly fee of 25 amonth when i have no phone to use very c...

Anonymous by Not applicable
  • 5179 Views
  • 4 replies
  • 0 kudos

Phone blacklisted

I recently cancelled my pay monthly account and changed to a pay and go Sim, during this process O2 have manged to blacklist my phone, which was not included in my monthly contract but bought separately. I have a tech report frm O2 stating this but C...

Anonymous by Not applicable
  • 5377 Views
  • 15 replies
  • 0 kudos

My phone drives me mad - but what can I do about it?

A year ago I took out a contract, 24 months, £30 for a Nokia 5800. At the time, this was a great deal. I've been an O2 customer for several years now and before that I was an O2 Pay as You Go customer and I've always stuck with O2 because I've never ...

Anonymous by Not applicable
  • 734 Views
  • 6 replies
  • 0 kudos