Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Refresh

If I have been offered the 25% off my remaining contract with Refresh to get a new phone does it also apply if I am getting a phone deal via a 3rd party i.e. Carphone Warehouse?

Resolved! My O2 Page shows I have no numbers? Long serving customer, why is this happening?

Hi, For a long time now I have noticed that when I log onto o2's systems to monitor my bills/check my account for my phone tariff it always appears as if there are no numbers connected to my account? I know this is 100% impossible as I recieve my mon...

Resolved! 4G Contract Tariffs

Just a quick question. I shall be upgrading soon. Are all 4G contracts on 24 months or are there 18 month ones available? And are 18 month contracts still available on 3G or is 24 months now the new minimum contract one can sign up for?

Resolved! Not able to change tariff online!

I want to change my tariff to the cheapest one, and I can do 90% of the process online such as selecting and accepting the terms etc., but at the final step it takes me to a 404 page saying:'Bad RequestYour browser sent a request that this server cou...

Resolved! allowance transfer from simplicity to pay and go go go

can some one let me know how i will know that my allowance gas been transferred over to new account. i did the transfer this morning with live chat

Resolved! Multiple text messages sent

Recently recieved an OTA update for my HTC ONE M8, now sometimes when im texting the recipient is getting the same text 2, 3 sometimes 4 times at once and its not just one person either. I ve also noticed a delay sometimes upto an hour reciving text....

Resolved! O2 Open

Just signed up for new pay monthly contract and O2 store in Hereford said that as I've already got my Open reference that it will automatically be applied to my account. The info on the website contradicts this. I don't want to be in position of havi...

Resolved! I'm always running out of data

Hello guysAnd how's everyone doing just wanted to ask is there any other option cus i'm always running out of my 8gb data

Resolved! web text service

The excellent O2 PAYG web texting service was one of telecom's best kept secrets - until it was withdrawn because no one knew about it. There were a few false dawns about what might replace it but it seemed that nothing did. Is this still the situati...

Resolved! No signal in my village

I have lived in my village (Hawkinge in Kent) for 7 years and I have NEVER been able to get a signal. According to the coverage checker everything is hunky dory. Well I can assure you it's not! Can someone be sent to check the coverage and at least u...

O2

Forum Posts