Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Tried to port an O2 number to a new O2 sim, nothing but disaster, no one can retrieve old number

I had number A, tried to port it to my new O2 contractThey disconnected the lineI've been told the only way to get the number back is to reactivate the contract - was meant to have a call to do this - even though it involves a credit check etc to rea...

Resolved! My data allowance

What is my data allowance

Data

Can I transfer some data from 1 of my accounts to the other

Resolved! Problems with 02 app

"Sorry, we can't find any products or services for mobile number" I left 02 about a month ago ( horrible decision thanks to media consumer Martin Lewis! ) and am trying to get into the app. I can get in but it shows this message from the app above. I...

Left O2

I left O2 because you broke your promise and increased the April price hike. I've cancelled my direct debit now. So you wrote me saying you cancelled my mandate. What does this mean? Is it bad? I don't think I owe you money now. Please explain what i...

Customer Service did not ring back.

I took out a new contract with O2, a Plus plan, which included a new sim and disconnection of one of my numbers. The cs adviser said "trust me" after a lengthy conversation. No word for a month. Paid November bill as usual then December bill dropped ...

Paying a final bill

Hi. I have moved from O2 and cancelled me direct debit, forgetting the fact that I had a final bill to pay. Now I can’t see how to make a payment by card, even via My O2 app. HELP please…

Cant find Device plan bill since cancelling airtime plan

Hi so last month I cancelled the airtime aspect of a device I bought 3 years ago "book pro 3" I noticed soon as they stopped billing for the airtime that I could not longer see outstanding amounts which are still owed for the device. I called payment...

O2 PLUS plan

Can anyone let me know if Egypt is covered with the O2 PLUS plan?

Double charged by O2

Hi there,The last few months, I’ve been charged twice for all in app purchases. Apple Pay charges my bank account, and the exact same charge gets added to my tariff and is shown on my “things you’ve bought” section in the “My 02” app.I have notified ...

O2

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