Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 250555 Views
  • 2 replies
  • 2 kudos

SIM card not working

My SIM card has stopped working has not got a signal anymore? My number is *********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Linsey88 by Level 1: Joiner
  • 181 Views
  • 4 replies
  • 0 kudos

Order placed on 17th December still not sent!!

I placed an order on 17th of December and it STILL has not been sent. It’s driving me crazy. I have contacted people through online messaging, on the phone, made a complaint and the response was “internal feedback provided”. Still no phone 4 months l...

MD1955 by Level 1: Joiner
  • 134 Views
  • 1 replies
  • 0 kudos

Credit team

Following my request for an upgrade to a new phone and despite already holding two unblemished accounts I have been waiting to hear from the credit team for more than three days!!!

steve49 by Level 1: Joiner
  • 106 Views
  • 1 replies
  • 0 kudos

Resolved! I'm hoping to move to a new place to live soon - How do I change the billing address for my accounts

Above. Following a visit to a new supported living place in High Green, Sheffield on Tuesday, it's likely I could be moving from my current abode soon, therefore I'd need to transfer the billing address for all my utilities such as my phone, smart wa...

Resolved! Renewing Contract Whilst in EU - Fair Usage Policy

Hi all I'll soon be going to Germany for around 88 days. I understand that the fair usage for O2's international roaming is limited to 63 days within a four month period, however, during this period, my contract will expire very early on. If I renew ...

Resolved! Disconnected even though bill has been paid in full

My bill has been paid in full yet I do not have any network access, no data, no facility to send texts or make outgoing calls. If I try to make a call it directs me to a payment line where I get told to make a payment for 0.00. This call then hangs u...

Rw45768 by Level 1: Joiner
  • 2423 Views
  • 6 replies
  • 0 kudos

Resolved! Bud3 pro voucher, is it a scam?

Growing increasingly frustrated with O2.Preordered the s25 ultra when it first came out...few weeks later, I received my code and I was quite impressed.Tried using it and it keeps on saying they can't verify my card. I have tried 6 different cards fr...

Ichigo91 by Level 1: Joiner
  • 1395 Views
  • 22 replies
  • 0 kudos

Resolved! Cancel my o2 contract

I am now was my 18month contract and want to cancel how do I do this 

Eliott by Level 1: Joiner
  • 152 Views
  • 1 replies
  • 0 kudos

Resolved! Blue light discount

How do I add my blue light discount code on to my account?

LA66 by Level 1: Joiner
  • 185 Views
  • 1 replies
  • 0 kudos