Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Switch Up Changes

@Dave-O2 Can we get some confirmation on the changes to Switch Up that we have seen from emails that some have received. As Im confused, as many others are...Scenario 1I switch up on the 1st November 2025, which means I am bound by the 90days rules a...

Bill

I have a 162 pound bill for products bought of google play not by me

Early terminaltion of airtime plan - Phone only?

I just contacted O2 CS about canceling some of my Airtime plans due to the price change. I was then told that only my Phone(s) can be cancled. I have tablets and a watch. I also have another phone as well so I assume I can cancel that one if i wanted...

Paid off my contract and left O2 ages ago. Still get monthly bills by email and text for £0

This is driving me insane. I have left O2 a long while ago as I paid off my contract and my device. Yet every month without fail O2 text me and email me to say "Hey your bill is ready" and every time is £0. HOW DO I STOP IT?!

Recent charge to my account

£8.38 has just been charged to my account on top of monthly plan, how do I find out what this is for?

Finding a contract

I can't track down a specific contract for a phone account. O2 has allegedly got the contracts, but the 'links' on MyO2 don't open, and the contrct I want isn't there anyway. I got sent a copy after requesting on the WebChat, but the email didn't hav...

Resolved! Receive wifi calls while abroad (roaming off- wireless only)

Hi,Will be any charge for me or for the one calling me, while I am abroad (outside europe and outside the countries included on the travel bolt on) to receive wifi calling and having my roaming of?

Paying off device plan

So I am looking to pay off my device plan so I can switch to a cheaper monthly deal. I can (according to the website) make this payment online as I am on 360. However, the amount I can pay doesn't match the total outstanding and drops depending on wh...

Left O2 in Jan 2025 - still receiving statements for device plan that was paid off

I have called O2 today and been fobbed off stating my account it locked and I need to visit an O2 store. My O2 contact ended in Jan 2025 and I moved to EE with existing number. Why am I still being sent emails and messages stating 'your o2 bill is re...

2FA SMS not being received

I can send text messages, but my 2FA ones aren't being received on my phone. I've tried the following:Turning WiFi calling on and off.Toggling airplane mode.Restarting my handset.Getting the codes resent.Checking the SMSC details (all correct).Cleani...

O2

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