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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! Sell Phone

I have now up graded to a new phone and reset the phone I had, and took the sim card out, can I now sell this phone please.

New order

I recently put an application in for iPad and it went over to be credit checked and received email next day to say it been approved but I can’t log into my account as app not letting me and I’ve heard no further update regarding delivery

Resolved! Two payments taken the same day?

I have my account set up to automatically top up by £10 when my balance goes below £5. My monthly fee was deducted yesterday and then the top up loaded as expected. Exactly 2 hours later a further top up of another £10 was taken from my bank account....

Sr17 by • Level 1: Joiner
  • 177 Views
  • 1 replies
  • 0 kudos

Blue Light Card order not showing?

Good afternoon all,I'm in a bit of a pickle. Through my employer, I get access to a discount scheme called "blue light card" which has various different o2 deals. I selected the deal I wanted on their own app (45gb for £8.50pm) and the pressed the bu...

Resolved! Voicemail charges outside Europe

Hello everybody. I joined O2 today, and wondered if anybody could tell me if there are charges for:(A) receiving a voicemail when roaming outside Europe ?(B) listening to a voicemail when roaming outside Europe ? Many thanks!

Anonymous by • Not applicable
  • 1993 Views
  • 3 replies
  • 0 kudos

Resolved! Identity verification documents

Hi I have just spoken to an agent on 0800 052 9455 for a credit/security check. They have asked me to provide a copy of my ID and utility bill to the email o2verification@o2.com I was wondering if someone can confirm if this is correct?

ds14 by • Level 1: Joiner
  • 397 Views
  • 1 replies
  • 0 kudos

Resolved! new SIM?

I just had a call from 020 4631 2912 to say I am being sent a new sim due to the merger of O2 and Virgin. Is this a legitimate call?

SarahM1 by • Level 1: Joiner
  • 320 Views
  • 3 replies
  • 0 kudos

extra charges

Can you plz put a block on all extra charges going through my phone number plx

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