Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unknown charges

I have £20 of charges on my account that I haven’t used? Can you please advise

Upgrade

Hi I have been notified that I have a new device plan but I haven’t spoken to anyone about this. Am I due an upgrade?

Reducing my plan

I want to reduce my plan

Lost my sim card

How do i order a new sum card ive lost my current one?

Making sure the charge to bill is not on

Hi please can you tell me how I make sure the charge to bill is not switched on my phone …?

Access my bill

Hi , I need to see my bill

Order

I order 2 SIM cards order number is ********* could you let me know if it’s out on delivery

Can't login to O2

Hi I can't login. Put my username and password in correctly. Then it tries to send a verification code to a sim I no longer have.

Payment not working

I’ve tried to pay to renew rolling plan, the payment is authorised by my bank but says to try again/ try a different card, I’ve tried every card multiple times and won’t work,it almost never goes through first attempt but how can I pay? My internet i...

Phone not connecting to signal

Good morning, I’ve had my SIM card for now a month and everything was working well. I flew to Mexico where I still am and where my SIM card works and I’ve been using it for couple of weeks with no issue at all. For the last 5 days my phone disconnect...

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