This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 346773 Views
  • 2 replies
  • 2 kudos

Switch up cancellation

I want to cancel during 14-day cooling off period after recently switching up in store. O2 have told me on the phone that if I return the new phone, they’ll post the old one back to me and I’ll have to pay that old device plan off in order to leave o...

MrFrenzy by • Level 2: Apprentice
  • 208 Views
  • 6 replies
  • 0 kudos

No network

Why am I paying 40 odd pound a month for no network at all I have had none for nearly two weeks

Change account name and bank details

Hi, My partners phone is in my name and payment is from my bank account. How do I change this to his name and bank details. Thanks

Upgraded to a data only.

So I've been with O2 for a while (moved over from virgin media) and I've had my number for years. I recently upgraded to a Samsung pro book 4 and now I can't use my minutes as it's a data only plan. Does anyone know if I can change my plan even if it...

Switch Up - Storage Mismatch

Hello! First time poster, long term lurker. I have recently done an upgrade online via Switch Up. The device I'm trading in is a Galaxy Z Fold7 256GB, as purchased from O2 in July. I have the proof of purchase which shows the correct IMEI and storage...

Resolved! How to complain

How do I make a complaint? I have not been able to receive calls or texts since my phone was migrated on 1st July. O2 have not got back to me despite me calling numerous times. I have been promised call backs but nothing. I have asked to be put throu...

Louise999 by • Level 1: Joiner
  • 20566 Views
  • 9 replies
  • 1 kudos

Click and collect

I’ve ordered a phone with o2 and got a message this morning saying it’s ready to pick up but then right after I got that message I got another one that said it wasn’t ready to pick up up yet, what do I go by?

4Conrad by • Level 1: Joiner
  • 114 Views
  • 1 replies
  • 0 kudos

New customer

Have been waiting 72 hours for the credit team to “get back to me”, no way to follow up. Is. O2 always this bad?

Mark94 by • Level 1: Joiner
  • 214 Views
  • 6 replies
  • 0 kudos

Signal drop and zero connection

The signal at home drops and is on 2 bar 4g most of the time. Southgate N london.in east Barnet it was zero connection.

O0mtd by • Level 1: Joiner
  • 146 Views
  • 2 replies
  • 0 kudos
Top Kudoed Authors
View All
Top