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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 411107 Views
  • 2 replies
  • 2 kudos

Using Switch-up to leave

I am currently in a contract and I am able to switch-up. However, I was hoping to go in-store and switch-up, hand in my old phone, and then return the new phone I receive, before then leaving o2. I am wondering if this is possible as I've heard confl...

RobFo by • Level 1: Joiner
  • 363 Views
  • 5 replies
  • 0 kudos

Can’t Upgrade Online

I can’t seem to upgrade two of my accounts online - I have passed credit check and proceeds to payment yet when I put the payment through I’m presented with ‘We cannot take your payment at the moment please try again later’ I have tried various payme...

Paul110 by • Level 1: Joiner
  • 263 Views
  • 2 replies
  • 0 kudos

Ordered last night

No confirmation email just a screenshot of the page that says we have your order and it will be on its way soon with a order number nothing showing under my 02 and its as if its still in the basket how am I ment to know if it went through

I wish to rejoin 02 mobile

I left 02 mobile on 2/12/2025. I would like to join again please, hopefully on my old contract

Maggie43 by • Level 1: Joiner
  • 384 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t receive incoming calls since porting to o2

Hi,Yesterday my number ported from Mozllion (an EE MNVO based on the Transatel network, where I assume my PAC came from as my PAC started with TSL). I received an email stating that my port was completed at 08:13AM yesterday. I used outbound calls, t...

Resolved! Moving to GiffGaff

My O2 contract expires on 3 January and I'm fully paid. I am going to move to a SIM only GiffGaff deal either on my existing phone or with a new purchased one.I know GiffGaff is owned by O2 but what will be the easiest way to keep my existing number ...

vitoman58 by • Level 1: Joiner
  • 696 Views
  • 3 replies
  • 0 kudos

O2 payments via the app declining

I have 2 accounts with o2 and everytime I try to pay via the app I get an error saying payment not gone through and when also trying to pay through PayPal it freeze or comes up with stuff I didnt even click and this has been going on for months and i...

Watch upgrade cancelled my sim only contract

Hi , I had a sim only contract and decided I wanted to get a watch on my account. However what i didnt realise was i should of done an add on and not an upgrade as what happened is my phone contract was replaced with a data only plan and can no longe...

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