Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Tariff higher than usual why?

my tarrif rate is £40 but this month I have been charge over £60 with 0 changes

O2 have cut off all my phones

Since our tariffs were due to end, last week we updated all our tariffs. During the process the online promts recommended we switch to esims so we duly selected the option. Shortly after we found that all 4 phones on the account no longer had network...

My new o2 sim came early than expected and my previous sim is still active

I recently joined O2 and was told my sim will arrive by the 25th of November, which is fine as my current sim ends on the 24th of November. However it arrived early on the 20th of November and I have received a bill. I want to change my bill date to ...

Right to cancel.... A right nightmare... Please someone restore my confidence

Afternoon all, long story short over the last few days days I have been receiving the change to service emails stating things are changing and that I have the right to cancel my contracts and either get rid of the airtime element of them and maintain...

Jennings. Tel. No.* & ***

My present tariff expires shortly. Can I stay on my present agreement with maybe a small percentage increase for the two subject Tel. No.s? I do not wish for any more capacity. Michael, **Personal info**. [Mod edit: Please do not share personal detai...

credit check enquiry

good afternoon.I am just concerned about when I will receive my phone, and how long it will take for my credit check to come through as I would prefer for my phone to be with me tomorrow

Issue with order

Ordered Tablet Pay Monthly on Friday...it went for some checks ( I guess because we just bought a house recently and moved address), it says will contact within 24 hrs, but no update since. Chat is dead here. Does anyone know how I will be getting an...

Cancel a bolt on

I want to cancel a bolt on

wifi calling

I have 2 phones on pay monthly, SIM only. Signal is horrendous at home and has been reported numerous times, without any action being taken. I have enable wifi calling on both devices, but it does not work. Does O2 have to switch it on?

Resolved! SIM card deactivation scam?

My wife is on a pay monthly account and she has started getting calls from a Blackburn, Lancashire number from someone of overseas nationality claiming to be from O2, stating that her SIM card will be deactivated and they need to send her a new one,t...

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