Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! Friends & Family Discount

My wife and I each have Pay Mothly accounts with O2 which we have held for years, and which to simplify billing and payment I have registered both under my account.My son works for O2 so we are entitled to the Friends & Family discount, which until e...

Griff_L by Level 1: Joiner
  • 3 replies
  • 0 kudos

End of Contract - Want Airtime Bill to Stop

Hi all, I am near the end of my O2 Contract and I am waiting on debits to come out for the last 2 months. After this is complete, I do not want to be billed for anything, as I have recently moved to Canada and cannot use my data that I am paying for ...

KevinD96 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Sim card

Looking help to get my simcard registered 

Kerry14 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi there I have 3 contracts with you that all need upgrading and I can’t seem to see all 3 Contracts on my account since u moved me to O2? I have been trying now fir 3days and would like them delivered tomorrow can you help????

Kerry01 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! VAT billing

How can I obtain a VAT invoice?

Robin1963 by Level 1: Joiner
  • 5 replies
  • 0 kudos

O2 discount

Hi, Ive just looked on my account and I used to get discount for being in the blue light scheme, I have noticed that clearly hasn’t been going for a while?! Just wondered why that was and if it can be added back on?

Direct Debit Fiasco

Well today is fun.This morning (4th April) O2 have SMS and emailed me to say "There has been a problem with your direct debit". 29th March I got an email saying:Your Direct Debit has changed – you don't need to do anything. This is for information on...

mr_pete by Level 1: Joiner
  • 11 replies
  • 0 kudos