Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Trying all day to connect to customer service

I woke up today to a message to say my calls have been barred, both incoming and outgoing. I am desperately trying to get in touch with customer services, but I live by myself and only have one device. I can't even call the free 8202 or 202 from my p...

Customer Support Serive is a 0/10

This has got to be because I am leaving O2. The text service is not working. 3 hours and two dropped calls and no answer. No online Agents 2 hours later. No response on social media. I want my pac number and to leave this horrendous company. God help...

Volt Offers - "Roam Freely in 75 Destinations" v "O2 Travel Inclusive Zone"

Re: The packages offered on the Volt page can anyone explain the difference between "Roam Freely in 75 Destinations" as provided by all the packages (A Classic O2 sim)v "O2 Travel Inclusive Zone" (avaiable on the 1Gb Volt pacakage and I believe the P...

Confused about upcoming Price increases and cancelling phone airtime with a Samsung watch on my acc

I want to close my phones airtime account with next year's price increase being announced but I'm confused as I'm seeing posts elsewhere saying if you have a watch you'll need to pay that off if you close the phones airtime account, I was notified it...

Resolved! O2 now offering 5G Stand Alone.

Wouldn't mind LTE+ myself https://news.virginmediao2.co.uk/virgin-media-o2-unveils-the-next-phase-of-its-mobile-network-evolution-with-5g-standalone-switch-on/

So annoyed!!

I fell into financial difficulty and fell behind with my bill payments. I spoken with payment management team a few days ago who removed the bars placed on my account, I created a repayment plan and paid my first installment and setup a direct debit....

Help recovering my old number – port to EE was cancelled but O2 haven’t restored it

Hi everyone, I’m hoping someone from O2 can help or escalate this to the right team, as this issue has been ongoing since 31st October. My mobile number (ending 8926) was due to be ported from O2 to EE using a PAC on 31st October, but the port was ca...

End Contract

How do I end my contract? Is Using my PAC number to transfer my number to a new SIM enough or is there an official button I need to click? Everything on this site just takes me to another link rather than sure way to end my monthly contract

Resolved! Help required. O2 Switch up Mess!

Can someone help!I recently completed an O2 switch up, returned my old device and then received the notification that the device was returned successfully to O2, however my bill still shows this old device on my account and I am still being charged f...

o2 Messed Up

so long story short got the message i could cancel my airtime contract due to the price increase, so i did, and moved to a different plan... customer service advisor confirmed it wouldnt cancel my device plan, and i could use the same SIM... Customer...

O2

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