Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Delay in Deliveries

hi i have placed an order for an iphone online on 2nd of december and till the day its showing as processing and estimated delivery date was 3rd and i did not get anything yet till today. Why i am facing the delay problem??

O2 Switch up online

Hi, I completed an O2 switch up order online, to collect the order later that day at a local shop. When attending the shop, the device was not in stock - despite the web shop saying it was (I chose a particular colour and storage to ensure it was in ...

Confusing

Recently renewed a new plan. Because I am also Virgin Media customer, I got double data. Thanks for that. However, the O2 App does not show double data. It is really confusing!

Delayed payment

Hi there I have missed a couple of payments due to changing jobs recently. can I have my phone reactivated and clear full debt in January when I get payed please

Ordered a new Device but not dispatched

Hi, I have seen a few posts about the same sort of thing. Ordered a phone a few days ago in store and got told I should have it by the end of the week. Pixel 9 Pro in stock for delivery. Now it seems like my order is just stuck in a potentially never...

Port not complete - 3 months

I submitted a port request on 20 Sept and it’s still not complete. Support just keep telling me they’re looking into it but nothing is sorted. I was with o2 but left to ID mobile but it was rubbish so came back very quickly. Could that be the problem...

Age verification

I’m trying to do the age verification to unlock 18+ content. When I dial 61018 I get “Welcome to Tesco Mobile. We are unable to complete your request.” Will pop to O2 store tomorrow to sort it. Just wondering if anyone else has same problem.

Cost of monthly tariff

I am on the lowest tariff but I would love to send you a photo of my Nokia phone. it is held together by black tape and only used for text and very rare phone calls. surely you can find me an even lower price, as I say it is such an antique phone it ...

Australia

I am unable to make calls to Uk or Australia (where I am) and everyone tells me that it’s a provider problem. Any ideas?

Switch up query

Hi guys, just wondering if this is normal, or happened to anyone else? basically, upgraded online via switch up, and then decided to return the new device within the first 14 days. O2 received device, and decided to offer refund. but now, all the det...

O2

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