Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 256151 Views
  • 2 replies
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Resolved! O2 blue Mondays

I've won prizes the last two Mondays on Blue Mondays but have not received emails with the vouchers for either. Last Monday I won the 5 pound flowers and then this morning the 20 pizza express voucher. I'm beginning to wonder if these vouchers exist?...

Mummyh by Level 1: Joiner
  • 1152 Views
  • 7 replies
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O2 insurance Apple Watch

 Hi, paying £5 monthly for my watch series 10 and noticed small marks where change watch straps and they’re annoying me as only had the watch a month or so. I tried to make a claim but noticed they don’t take claims for wear and tear.   

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Scotty_j by Level 2: Apprentice
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Resolved! Misinformed about Early Termination Fee

I purchased a Virgin deal that came with an O2 sim. I was told that i could cancel within 42 days and not receive and early termination fee. I phoned O2 within this time period to cancel the contract as the service I was receiving was almost unusable...

Paula26 by Level 1: Joiner
  • 2673 Views
  • 10 replies
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Resolved! Upgrade via uswitch

My pay monthly contract is coming to an end and I wish to keep my phone and number and just switch to a Sim only dealI've found a real on uswitch which is better than what the O2 portal is offering How do these upgrades work..is everything just trans...

Soggy6 by Level 1: Joiner
  • 434 Views
  • 12 replies
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Resolved! Pizza express vouchers

HelloHaving been fortunate enough to win x 2 lots of £20 pizza express vouchers I was wondering if both vouchers can be used together or would they need to be separate transactions?thanks

Resolved! Insurance

Am I still paying for insurance that I am not covered for?How do I know?

JH24 by Level 1: Joiner
  • 89 Views
  • 1 replies
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o2 Switch up nightmare

I've seen posts on this forum and was wondering if someone could help me? o2 have been charging me for a Pixel fold that I switched up and sent back in September. I got the confirmation that they'd recieved the phone and yet I'm still being charged f...

James131 by Level 1: Joiner
  • 129 Views
  • 2 replies
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Failed Credit Check

Hi all. I already have one phone contract with O2 and a few weeks ago i tried to setup an additional line online. I bypassed the credit checks fine but the £1 upfront payment kept failing for some reason… I got stuck at this part 3/4 times. So then o...

Theo9 by Level 1: Joiner
  • 216 Views
  • 4 replies
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SIM transfer

Have just upgraded to iPhone 16 from iPhone 13.set up new phone no problem with iCloud transfer.I then put the SIM from old phone into new phone and there is no network service at all… any suggestions as to what is going on? many thanks

MDC159 by Level 1: Joiner
  • 158 Views
  • 3 replies
  • 0 kudos