Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Outstanding bill

I shall be paying my bill of £15.40 on Thursday when I receive my pension and pension credit. I have had an expensive September and I can ill afford a late payment fine.

O2 open Discount - contract over 28 days old error

Just upgraded my phone but cannot apply O2 Open discount.It states that my discount cannot be applied as my contract is older than 28 days but I just got a new contract.Does anyone no a solution for this issue.

Roaming in Montenegro

I recently visited Montenegro in a small group with other O2 users. When we arrived, I was the only one not to receive a "Welcome to" text. None of us has purchased any bolt-ons. I checked my phone's settings upon return to the UK and data roaming is...

Sim swap

Hi, I have received emails tonight about a sim swap and a change to my contract. I haven’t requested anything at all. I also now have no phone signal. Does anyone have any idea as I can’t speak to anyone until the morning.

Another question - Preorder iPhone 17 Pro Max

When I ordered the iPhone 17 Pro Max, it said upto 3 weeks delivery - this was last Friday. Today the order status changed to upto 2 weeks. My question is, is the updated 2 weeks from the point of order. Or is it from the point of update? Thanks in a...

Why am I on Emergency calls only

Would like to know why I on Emergency calls only

Broken mast

Just had a complete service loss due to a broken mast. But ever since its happened i cannot even connect to my wifi so my phone is functionally useless does anyone know how to fix this so I can at least use wifi. I use an iphone on the new ios and am...

UK mail DHL delivery missing 02 customer service all bad

Hi everybody just upgraded my phone delivery was expected the morrow which looks unlikely as I have made many phone calls no help DHL did locate it in Stoke but no reason for delay or date to come its bloody shocking all stressed out and getting head...

I am expecting my monthly bill to be cancelled as i have had no mobile service as told over the tele

I am expecting s refund - why have i been charged?

My phone wasn’t delivered today like it should have been

(REMOVED) This is my order number. Can you tell me when this will be delivered to store as it was meant to be today [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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