Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Google Play O2 Payment Declined Issue

Hi, I have used £29.66 on my £250.00 monthly allowance, I keep getting declined for using o2 as a payment option on Google Play, I have spoken to o2 and they have confirmed there are no restrictions on my account and that I have £220.34 available but...

Cannot make calls in Australia

I'm in Australia and have a UK O2 pay monthly SIM with the all inclusive travel add on. All was well until recently (Dec 24) but now I cannot make any calls including to O2 helplines. Nor can I find a way to report the fault on their annoying website...

Resolved! Moorcroft Debt Recovery

My father-in-law cancelled his account with O2 a few months back. He's now had a letter from Moorcroft chasing an overdue debt, which says that they can make an "offer to reinstate your agreement and remove the suspension". He doesn't want to reactiv...

Resolved! SIM swap not working

I changed my plan and asked to use my current SIM. It seems the order has been put down for an eSIM which my device does not support. It is now 36 hours and I am unable to use my phone as there is no service. I need this to be urgently resolved as I ...

Resolved! Bill

Hi I can't pay my outstanding bill till the 17th that's when I get paid and 02 has cut my phone off I need my phone for work.

Default Removal

I was wondering if someone would be able to help or give advice my partner tried to cancel her o2 contract but was having issues and after we thought it was resolved they sent a bill for what we thought was them trying to bill for uses after it was c...

porting

I changed over from BT to O2 and was given a porting date of 28/11/2024 this never happened and after 8 or so phone calls to O2 I keep getting the same answer give it 5 to 7 days and it will change over which has not happened. the last 3 calls i I wa...

How To Speak With a Real Person about PTP Plan

Hi Guys I need to know how can I speak with someone about the PTP. I have been chatting and calling the O2 support and it is the most useless and pathetic service. There is no 2ay to speak with a REAL person. Can someone help or should I just leave O...

Lost Service

Transferred to O2 in November. All fine till yesterday, then lost network access. Customer Support via ano phone in Tesco Store couldn’t resolve immediately and had no explanation for loss of service. This is my only means of contact with the outside...

Resolved! Old number

O2 pay monthly to o2 pay as you go

O2

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