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No signal or internet access since upgrading to an eSIM

Trebular
Level 1: Joiner
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on ‎27-06-2025 17:55

on ‎27-06-2025 17:55

O2 offered me upgrade options and I selected the one I wanted. I could choose to have a physical sim or an eSIM. I chose the eSIM. Since then, I have no signal bars and when I try to go online without WiFi, the page won’t load informing me I’m not connected to the internet. How do I fix this? I had no issues before the upgrade.

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MI5
Level 94: Supreme
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on ‎27-06-2025 17:57

on ‎27-06-2025 17:57

@Trebular 

You need to install your esim eSIM - How to activate  

or go in store with photo ID.

Don't forget the ID though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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