Hi, been through numerous calls with o2, so seeing if anyone here could help.
About a week and a half ago my network stated to become intermittent and mid last week I lost all network access, whereby I cannot make or recieve calls, cannot make or recieve texts, and have no Internet access on my S23 Ultra.
o2 sent me a replacement sim and when it arrived it was not for the device I was having issues on, so another sim was sent which was the correct one but when activated I was still not getting any network service.
o2 then issued an e-sim and again, I still have no network and still unable make or recieve calls, make or recieve texts, and still have no Internet access, even though they have said it is active.
The only time everything works is when I am connected to WiFi which is pointless.....
So far the following have been done:
New sim and e-sim have been tried
The physical sim was tried in both sim slot 1 & 2 of the phone
A reset of network settings has been done
A reset of WiFi & Bluetooth settings have been done
The new sim worked fine in other devices
Sim cards from my other devices worked fine in this phone (S23 Ultra)
Phone diagnotics show no issues
Back and forth with o2 is just getting nowhere.....
