How to cancel International Bolt-On

[Alan21]

Hello,

I purchased the International Bolt-On a couple of months ago, but no longer need it and would like to cancel it. I have been unable to find out how to do so.

I have looked in the My O2 app, but I am only able to view my bolt-on, not cancel it.

I have also called 0344 809 0202, but when I navigate through the options to "remove bolt on", it just redirects me to 2022, where I can add bolt-ons but not cancel them.

Please can anyone let me know the steps to cancelling my international bolt-on? Thank you.

[madasaf1sh · Accepted solution]

@Alan21 

Just call up and say something else or "speak to someone" and that will get you through to an CS Agent, or use Facebook or Instagram to speak to o2 Guide: How to find help & contact O2 

[MI5]

@Alan21 

Should be the option in your MyO2 but if not you will need to speak to O2.

You can get in touch with Payment Management team on 0800 902 0217 or 0800 032 5302.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[Alan21]

Thanks! Asking to "speak to someone" instead of going with any of the automated options was the solution.