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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 407213 Views
  • 2 replies
  • 2 kudos

Been sent a faulty device, returned it and no new device sent?

Hello all,I recently ordered a phone from O2 on a pay monthly contract and returned it 21 days later due to it being faulty. Once I returned the device, I tried to put the old SIM card in my phone, that now didn’t work. I contacted O2 customer servic...

Resolved! Going on a Cruise

Hey all. I am off on a cruise at the end of the month, but plan to do some work (via laptop) while away - probably during the hours the wife is getting ready in the evening. However all my work stuff is protected by 2fa and an authenticator which req...

trw1972 by • Level 1: Joiner
  • 1146 Views
  • 3 replies
  • 0 kudos

Resolved! Bill refund

Has anyone had issues with receiving a bill refund once their o2 contract has ended? They contacted me via text and email 3 times to let me know I’m owed a refund on my last bill, and I need to provide my bank details for them to issue it. They say t...

CA96 by • Level 1: Joiner
  • 1029 Views
  • 2 replies
  • 0 kudos

Urgent help

Hi team, I've been an O2 customer for over 10 years with no problems I currently have a refresh account including airtime and device plan Fancied a new phone and cheapest price was through an O2 reseller so I upgraded Now I have 2 numbers on my accou...

Zaimca19 by • Level 1: Joiner
  • 666 Views
  • 8 replies
  • 0 kudos

Resolved! Merge Contract

I recently signed up for anew 12 month sim only contract, I want to change my number and close off the other account

tommyR97 by • Level 1: Joiner
  • 525 Views
  • 5 replies
  • 0 kudos

Resolved! Using phone abroad

Hi, I’m an inexperienced traveller. What do I need to do when I get on the plane and then use my phone abroad?

Glenn49 by • Level 1: Joiner
  • 303 Views
  • 1 replies
  • 0 kudos

Resolved! canceling a subscription

Hello, I have a Disney+ subscription that I have asked to be cancelled however it is still being added to my bill, can this issue be reviewed please.

Resolved! Moving from Pay as you go to a Monthly Rolling Plan

Dear community, for the life of me, I cant figure out how I can move from my current pay as you go bundle to a Monthly rolling plan. Could you please guide me? Clicking the links on the app / website just takes me through an infinite loop of just sho...

Resolved! Travelling to Spain

Do i need to activate something with o2 for my phone to work abroad? 

Mwg1 by • Level 1: Joiner
  • 288 Views
  • 1 replies
  • 0 kudos
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