Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 275552 Views
  • 2 replies
  • 2 kudos

Resolved! Call forwarding

I am having a few problems since moving to a Motorola G85 mobile.I transferred the dim and copied all I could from my Xiaomi mobile.I am getting voice mail issues, call forwarding issues and incoming calls from contacts coming through as 'unknown'.I ...

Resolved! Terms and Conditions change

Sorry to beat a no doubt dead horse, but I've received the email today about being moved to the new terms and conditions in March, and the change from price increases being based on RPI to being in pounds and pence.The email says I can leave my contr...

TMinfidel by Level 1: Joiner
  • 1167 Views
  • 4 replies
  • 0 kudos

Not able to access online bill

I'm unable to access my latest bill and the help is useless. Anyone had the same problem?

Ga1 by Level 1: Joiner
  • 449 Views
  • 6 replies
  • 0 kudos

Resolved! Cancel account

Hi can anyone please advise how I can cancel my account as I lost my phone so don’t have the registered number anymore? Can’t cancel it at my bank as payment is down as reoccurring payments so have to cancel it with 02. Really appreciate some help pl...

Patch by Level 1: Joiner
  • 319 Views
  • 2 replies
  • 0 kudos

Had emails for new phone at registered email account for old phone, but can't get account for new ph

So few months ago I set up a new phone with 02 sim and have been making monthly payments for it. But it isn't registered on my original account, and as the emails about the new number have been sent to the same email account as the old number I don't...

catlady1 by Level 1: Joiner
  • 1247 Views
  • 18 replies
  • 0 kudos

Resolved! What is my usage cycle start day?

Hi, I'm setting up data limits in Android and I can't find what day my usage cycle begins in order to enter it. What day is it, or if it varies from plan to plan, where can I find this? Thanks

Dafoex by Level 1: Joiner
  • 374 Views
  • 3 replies
  • 0 kudos

Resolved! How do I pay off my o2 device plan?

Hello How do I pay off my o2 device plan? And please I beg DO not tell me to call the customer service on whatever number. I have called them about 5 times and they won't take any payment from me over the phone. I don't want to leave O2 but I want to...

Fredy by Level 1: Joiner
  • 24121 Views
  • 14 replies
  • 0 kudos

iphone 12 Pro - O2 Sim Battery drain

Hi I have recently purchased iphone 12 pro and am using it with the O2 Sim card. Unfortunately the battery drains almost by 25% overnight when the phone is idle. I have replaced the phone already and did not make any difference. If i remove the sim c...

user43212 by Level 1: Joiner
  • 3528 Views
  • 20 replies
  • 0 kudos

Switch Up - Returned Phone Damaged in Transit

I recently used the O2 switch up service for the first time. A week after receiving my new phone, O2's prepaid postal package arrived for me to return my old device. The packaging seemed insufficient for sending a device apparently still worth over £...

Dave36 by Level 1: Joiner
  • 2712 Views
  • 14 replies
  • 0 kudos