Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 330167 Views
  • 2 replies
  • 2 kudos

Resolved! Use of phone in Australia and contract

Hello! I'm currently living in Australia but plan to return to UK . I have an Australian phone but need to keep UK phone to . Whilst back on UK in January I upgraded my phone and was told contract was the same and I would continue to be able to use m...

LIW88 by Level 1: Joiner
  • 607 Views
  • 2 replies
  • 0 kudos

Resolved! Text about data usage

I was on holiday for a few days last week. I received a number of texts from O2. First saying 80% data used up. Then later a text saying ALL data used and that I would need to buy more. Now I was using a LOT of data and I could see it running up to 1...

Rico by Level 1: Joiner
  • 1790 Views
  • 11 replies
  • 0 kudos

Credit check 4 upgrade

Hey. I was told I would hear back in 24 hrs. Nothing. How long did it take for others plz?

Cozziecat by Level 1: Joiner
  • 452 Views
  • 2 replies
  • 0 kudos

O2 Blue Mondays No Prizes

Hi,What is the support process for Blue Mondays as i have so far won a Tony's chocolate bar and then two prsnt vouchers for flowers. At the moment i have not received anything. The Tony email came through two weeks ago and nothing has arrived The pre...

gbeegeo by Level 1: Joiner
  • 1356 Views
  • 6 replies
  • 0 kudos

Resolved! O2 insurance Apple Watch

 Hi, paying £5 monthly for my watch series 10 and noticed small marks where change watch straps and they’re annoying me as only had the watch a month or so. I tried to make a claim but noticed they don’t take claims for wear and tear.   

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Scotty_j by Level 2: Apprentice
  • 800 Views
  • 5 replies
  • 0 kudos

Resolved! Misinformed about Early Termination Fee

I purchased a Virgin deal that came with an O2 sim. I was told that i could cancel within 42 days and not receive and early termination fee. I phoned O2 within this time period to cancel the contract as the service I was receiving was almost unusable...

Paula26 by Level 1: Joiner
  • 3427 Views
  • 10 replies
  • 0 kudos

Resolved! Why is my contract 36 months long but I can’t cancel or upgrade for a year after?

So my contract started June 2022 and it’s 36 months long taking me to June this year. I pay 65 a month and have always made payments when due. But it says there’s still 315 left to pay of the device and I can’t upgrade until 2026? 1. Why would there ...

Resolved! change my phone number

i have a contract sim, having just recently changed from a monthly contract with phone but now appear to be getting vile text and pictures from a phone i lost a while ago on whats appCan i change my number / sim to stop this

RobJ1 by Level 1: Joiner
  • 492 Views
  • 1 replies
  • 0 kudos

Resolved! Pizza express vouchers

HelloHaving been fortunate enough to win x 2 lots of £20 pizza express vouchers I was wondering if both vouchers can be used together or would they need to be separate transactions?thanks