Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Cancelling my contract

I would like to cancel my contract as I have moved permanently abroad

Medina by Level 1: Joiner
  • 1 replies
  • 0 kudos

Where is my SIM?

I started a contract with you on 15th June, I have the documents here. I was supposed to get the SIM card by the 21st and yet nothing has come through the post.

BeckyLouu by Level 1: Joiner
  • 2 replies
  • 0 kudos

No Service

My phone says ‘No Service’. [removed] Please help. [mod note: Please note these posts are public so we'd ask members not to post personal details. Thanks ]

Qwsdfg by Level 1: Joiner
  • 1 replies
  • 0 kudos

payment not showing on myo2

hi there - yesterday on Monday 24th I paid my monthly bill online on my o2, but I'm still getting told that this payment is overdue even though its showing up in my bank statement.

Account wrongly setup

Account was wrongly setup without my consent already on 2 EE contracts why am I going to have a 3rd one rolling so charging £4115.77 when sim card direct debit cancelled and it's in its original envelope just want to leave not paying for a service I ...

Resolved! esim

hello I have just joined o2 and have requested an esim. Nothing has been sent to me and my phone has asked for a QR code

mark80 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Pay monthly billed at 50% more because of 3(!) subscriptions to Disney which I can't deactivate

I have 3 active subscription showing on my account as additional charges while I just upgraded my tariff last week to (also) get rid of these. My tariff should be 20 and it's billed at 29.90 because of Disney. If I go on the Disney app, it sends me t...

Matteo by Level 1: Joiner
  • 2 replies
  • 0 kudos


Hi, my monthly GB allowance is no good I need more and found cheaper elsewhere. Could I please cancel my sim into contract thank you

Sally20 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I seem to have an additional iTunes bill for this month which I don’t use and haven’t subscribed to my bill is usually around £40 since I own the device please advise

Sharna123 by Level 1: Joiner
  • 1 replies
  • 0 kudos