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Pay Monthly

Get help and support from other community members with your Pay Monthly service.

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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charges abroad

Hello I purchased a dual sim from Mobi matters which I have been using whilst in America. I would therfore like to know how o2 have charged me travel bolt ons equating to £30 for this billing period? I have also looking at my online account been char...

Resolved! Sim card replacement

Hi, I need a new sim card. It got damaged.

Resolved! Terminating contract

Hi I wish to terminate my contract

Messages

Why can’t I send sms when I have unlimited texts?

Unknown charges

I have £20 of charges on my account that I haven’t used? Can you please advise

Resolved! Upgrade

Hi I have been notified that I have a new device plan but I haven’t spoken to anyone about this. Am I due an upgrade?

Resolved! Reducing my plan

I want to reduce my plan

Resolved! Lost my sim card

How do i order a new sum card ive lost my current one?

Making sure the charge to bill is not on

Hi please can you tell me how I make sure the charge to bill is not switched on my phone …?

Access my bill

Hi , I need to see my bill

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