Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change phone not package

Can I change my phone to another with a compatible sim without having to change my package - ex Virgin Unlimited Package

Resolved! Contract end

How do I find out when my tablet contract ends. Will o2 stop taking the direct debit. I can't access the details on my o2

Resolved! Services turned back on

Hi my outstanding payment has been paid but all my services have not come back on

Can’t send anymore codes ! Can’t get into my o2

I can’t access my o2 to view/ pay my bill, keeps saying can’t send anymore codes!! Not getting anywhere with o2!!

Roaming questions

Hi, I currently have both the O2 Travel (Zone 2) Bolt On and the O2 Travel Inclusive Zone Bolt On as a Volt customer. As I understand, these allow me to use data, calls, and texts in Europe and 27 extra countries outside Europe. I’m currently in Turk...

NC223587686

Hello , I placed an order for a phone and waiting for an update on if it went through or not thank you

Resolved! Credit File Referrals / Amendments Team

Hi guys, I’ve been round and round with O2 regarding a default placed on my account in 2021 from an old mobile number. My credit file shows it was placed on my account in 2021. O2 have a hard time finding the account details as it was on the old Lega...

Resolved! Port Number

Is it possible to port a number over to O2 after a few months of having a contract with them I ported over a number when I opened the account but now want to to replace that number with another number I have with another provider

Return to different store

Is it possible to return an order to a different store? No store has a replacement product in store so going to have to order it online, so thought be easier just going to the closest store instead of the one bought at.

Resolved! is there a penalty for switching my air time plan provider

I currently seem to have a monthly arrangement for my 5GB airtime plan. I am now undergoing cancer treatment and no longer working so have to reduce my outgoings and as my broadband and Tv is already with sky, I can get a very good deal for sim plan ...

O2

Forum Posts