Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Full bars. Yet no internet and can’t make calls.

Hoping someone can help. I am on o2 pay monthly customer. I have two sims, one I use and one my Aunty uses. I have an iPhone 15 pro max. She has an iPhone SE. I’ve also tried my sim in a google Pixel 7a in case it was an iOS issue. If we’re at home t...

J1240 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Help

I have recently been conned on my bank card and have no money to pay my fees. How to pay a couple days late.

Resolved! Upgrade

I’m due an upgrade would like to keep my current plan just change my phone

Julie31 by Level 1: Joiner
  • 1 replies
  • 0 kudos

no call back since the 26th march 24 after a complaint was made

so, i logged a complaint on the 26th march. promised a call back and update in ten days. Nothing.called CS again and again a call back was promised within 72 hours. Nothing.The problem im complaining about is an amount of between £20-£25 has been tak...

Mandi17 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! contract disabled

I just received a message from o2 to tell me my contract will be disabled . This is due it seems that i have not accepted your terms of use .I have had no news to tell me this was going to happen . If this is not a scam can you tell me when my contra...

My bill

Do not suspend my services when the bills been paid 

773 by Level 1: Joiner
  • 3 replies
  • 0 kudos


Good morning, I have been charged an extra of £4.43. I am using my phone in Romania and was told by an O2 advisor I am entitled to 25gb of data as it is in Europe. Could you please explain why I am being charged please. thanks, Nathan

Nathan15 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Keep receiving false debt letters

Recieved a few debt letters from a moorcroft Ltd debt collection spoken to o2 multiple times in store and on the phone who have all said I don't owe anything. Spoke to the debt collection company and apparently they also spoke to o2 and got told I do...