Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Refresh after end of device plan

Sorry if this has been asked before but I couldn't find a precise answer. I am on a Refresh tariff and a 12 month device plan which will finish this month. Once I have paid off my device is my calling plan still a Refresh plan or just a rolling month...

PAF by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I want to cancel my O2 contract. HELP!!

HiI moved to Spain 8 months ago and my phone that had my O2 simcard sopped working. I want to cancel my O2 contract but I cannot give a call to O2 customer service to cancel my contract. I would like to send an email instead. Could you please guide m...

it271 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancel my order

Need to cancel the SIM I’ve ordered 

Jay21 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Porting problems

I've moved from Virgin to O2 in the last few days. I supplied a PAC to O2 during the switching process and received my new O2 SIM. I inserted both SIMs to my mobile in the evening and O2 confirmed that the port would happen in two days time (since th...

klg by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Use my phone in Greece

Hi there. I’m going to Greece for 10 days from 07 July, can I use my phone and data there with no extra costs?

PT_1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data

App or online account isn't showing my data allowance 

Kazz13 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade

When I took my pay monthly sim contract they mentioned I could get a phone on contract after 6 months of payments if I pay 6 months off early will I be able to get the phone early?

Jkc96 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Why are O2 so bad - have cut my line and extras by mistake!

Hi all, I purchased an Apple Watch series 7 after 5 attempts at dealing with sales (wrong price quoted, accidentally put through to a fellow customer, the list goes on). I made the purchase on Monday after speaking to retentions, as I am a pay monthl...