Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos


For the last 5 weeks I have had an issue regarding an overdue bill. This bill was paid by direct debit on time however the new o2 billing system had lost my money. I was put on a payment plan to allow o2 time to find the money and was told to ignore ...

Jennykay by Level 1: Joiner
  • 2 replies
  • 0 kudos

Phone stolen

Upgrade was due 2nd March but DPD failed to knock the door, when parcel was delivered the following day the parcel contained a stapler... Evidently the first delivery driver has stolen the phone and substituted it, there is evidence of this within th...

Blunds by Level 1: Joiner
  • 13 replies
  • 1 kudos

Hotspot data usage in Europe despite hotspot being turned off

I’m currently in France and know I have 25GB for my billing month to use in Europe. I’ve used my hotspot a couple of times very briefly but my mobile data consumption is almost half my 25GB already. Today I’ve had my hotspot off all day but I seem to...

Resolved! Cancel contract or change to lower monthly payment or pay as you go

Hello,I am currently living outside the country and have not been able to get my new sim card delivered outside of the Uk. I would like to keep a UK phone number and would like to either change network provider for a lower monthly charge or move to a...

Riz by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! lost phone

Hi, I've lost my phone or it has been stolen. The O2 office hours shut at 8pm and when I try and log the issue with my 02 account, the system wants to send a text message to my phone which I don't have. Hence, I am notifying 02 here instead.Many than...

ksenior by Level 1: Joiner
  • 1 replies
  • 0 kudos

Outstanding query on an account in your name ?

Hii have spent 12 weeks and 10 hours in total speaking to O2 I have 3 phones with them ll in an account in my name and have done for many years . I went to upgrade one of the phones online and got a red error message in a box saying that I am unable ...

Sort5759 by Level 1: Joiner
  • 3 replies
  • 0 kudos

check out

I cant checkout my basket, waiting 24 hours and nothing

Renata2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Please please help

Please can someone help I’m at my wits end with o2, I have actually been a customer since the BT genie days. I upgraded my phone online and chose the wrong phone in error. I sent it back to O2 as advised by them by refusing delivery. I have a return ...

Resolved! o2-050151461-001

What is this bill, I am not sure why there is a £800 bill? Please email meinazk89**Personal info**

inazk89 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Upgrade Issues

Anybody else having upgrade issues ..?I upgraded my contract on Tuesday and everything went through fine. All pre contract documents received and email confirmation of my order and delivery date for the next day. However no phone arrived on the deliv...

TraceyB1 by Level 1: Joiner
  • 11 replies
  • 0 kudos