Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 452187 Views
  • 2 replies
  • 2 kudos

Resolved! Identity verification documents

Hi I have just spoken to an agent on 0800 052 9455 for a credit/security check. They have asked me to provide a copy of my ID and utility bill to the email o2verification@o2.com I was wondering if someone can confirm if this is correct?

ds14 by Level 1: Joiner
  • 1068 Views
  • 1 replies
  • 0 kudos

Resolved! new SIM?

I just had a call from 020 4631 2912 to say I am being sent a new sim due to the merger of O2 and Virgin. Is this a legitimate call?

SarahM1 by Level 1: Joiner
  • 822 Views
  • 3 replies
  • 0 kudos

Resolved! Activating my new Iphone 17 pro

My new esim is apparently activated, but I haven't got a connection to o2, can you help?

steersy76 by Level 1: Joiner
  • 902 Views
  • 1 replies
  • 0 kudos

extra charges

Can you plz put a block on all extra charges going through my phone number plx

Resolved! Media Messages

HiDoes anybody know if i can get a copy from O2 of any media messages ive sent from 2 Aug till now ?Thanks

Sim14 by Level 1: Joiner
  • 336 Views
  • 1 replies
  • 0 kudos

Proof of purchase invoice needed

I need a proof of purchase invoice for number ***********, how can I get this? I need it to claim my free gift. kind regards ****** ***** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Alisonpk by Level 1: Joiner
  • 493 Views
  • 2 replies
  • 0 kudos

Phoned O2, wish I never

I am writing thisto express my profound disappointment and dismay regarding my recent experience with your customer service. As a loyal customer of Virgin Media, and subsequently O2, for approximately 20 years, my recent phone call has not only left ...

Steph_01 by Level 1: Joiner
  • 1010 Views
  • 1 replies
  • 0 kudos

Resolved! Sony

I’ve noticed my daughter has £160 in charges on her phone bill for something called Sony yet we don’t have anything Sony in our house, we have no accounts how do I get this cancelled

GemmaH by Level 1: Joiner
  • 727 Views
  • 1 replies
  • 0 kudos

New Apple Watch Order

So trying to preorder the new Apple Watch Series 11 proceed through and select number to link to, then it gets to the end and before I can confirm the order it pops up an error saying something like error encountered. Then when I look at the page for...

CorGre by Level 4: Observant
  • 796 Views
  • 4 replies
  • 0 kudos