Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Wrong debit after requesting to deactivate my contract

I deactivated my contract and requested to deactivate my sim and all the services but I'm still being debited direct for o2 bill of 23£

Cancel order with Full Refund

I have had 2 payments taken, both circa £600, for a prospective order of IPad and sundry items. I was told that the first payment would be refunded within 3-5 days. I have received contract for revised order, which I have not signed and returned as t...

Resolved! Bill

I had a message to say my bill was going to £29 ish but my bill is for £71 can you tell me why?

Resolved! Upgraded phone hasnt been delivered

Its the 9th and still nothing here

Cannot access o2 account

my number was ported to o2 today. I have no data or reception to receive texts or calls, how am I supposed to use my account? Please help me to use my data, texts and calls.when I try to access my online account it keeps trying to text me a code but ...

Resolved! Refund following a recharge error

Good evening,I’m sending this request because i need help to cancel 10£ of pop up.I validated a payment of £10 for a monthly package. And it took several minutes without me receiving the confirmation and activation of the package. While the £10 was d...

SIM order

I ordered a SIM on 29/11/2024 (order number NC********) and received an e-mail confirming the order and that it would be delivered to my address on 06/12/2024 but it still has not arrived and am unable to make phone calls. When I try to log into my o...

Resolved! Switchup nightmare!

So I used O2 switch up in September to upgrade my phone. The month after, I had a direct debit come out for my old phone device plan which I called O2 about who admitted it was a fault, as obviously the device is paid off upon switch up. They refunde...

Phone bill

I paid £44 this morning to have the bar removed and set up a promise to pay but the bar has not been removed

Resolved! New phone

I ordered a new phone on Wednesday 04/12 and was advised it would be next day delivery but I still haven’t heard anything.

O2

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