Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

eSIM transferring from Vodafone to 02

Hello, I signed up to 02 2 days ago on a sim only plan, from Vodafone. I clicked eSIM as the option id like but now my network has stopped and I can’t seem to work out how to activate it. It means I have no network or internet

Dan_123 by Level 1: Joiner
  • 2 replies
  • 0 kudos


I HAVE HAD A RANDOM INCREASE. in my billing from £7.99 to £10.99. I only use one device my TV to watch Disney +. I do not want not do I ever want Disney + premium. Why has this happened. Please cancel Disney + premium and never sign me up for it agai...

HC9 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Amazon prime

I don’t remember joining Amazon prime which is on my present bill ??

PAJ by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cancel sim

How do i cancel a SIM card? I don’t want it. I can’t afford it. I’ve got cancer so I need it cancelled ASAP.

Grinch by Level 1: Joiner
  • 1 replies
  • 0 kudos

Additional charges

I've got an add on charge for I tunes of £33.99, but don't even use iTunes. Anyone else had this?

Nic1975 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Internet abroad

My daughter is in US just now. What's the most effective way to use Internet without huge charges. She's only there for 6 days.

Asia by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! eSIM

Hi I have requested a new eSIM as got a new phone but it’s not generating

Twiggem by Level 1: Joiner
  • 1 replies
  • 0 kudos

I have an o2 account that I was forced to sign up to by a commission based virgin media call handler

I appear to have an o2 account I was forced to sign up to during a virgin media contract negotiation. I don't need an o2 account don't want an 02 account wasn't given any information about this. I'm being billed for a service I don't want or need. Da...