Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 Call Centres

Is there any way in getting in touch with a UK call centre .. I have being going around in circles with a new order online.Was a business customer but want to back to personal ... told I needed to purchase the phones and contract to get the temporary...

Son ordered an e-sim how to cancel

My son ordered a pay monthly e-sim to try and get priority music tickets. He said he was over 18 but isn't so I was wondering how I'd go about cancelling it?

VAT invoice

Have spent three hours today on phone and messenger try to get a VAT invoice for the last four months. I have currently received four different sets of bills that are already on the website that clearly states “This is not a VAT invoice” Does anyone ...

If I was to send my Samsung Galaxy Smart Watch 7 back in exchange for a Pixel Watch, could I?

Topic. The SSMW I got last year's almost never fully worked, only reason I got it was they didn't have any Pixel Watches in stock on the day I was in the Meadowhall shop. So anyway, I've paid off most of the contract on it, could I swap it for a Pixe...

O2 Sim Only £3 October Price Hike

Are o2 sim only tariffs being hiked up by an extra £3 from October 2025? Customers that were migrated from Virgin mobile. O2 help desk chat confirmed this was the case.

Not receiving two factor authentication codes

Ever since joining o2 I have had nothing but trouble. It took 3 days for them to port my number, and I’m still not receiving 2FA text messages. I’ve been locked out of my banking app for about a week, including my Apple Pay as they cannot verify my c...

Resolved! Claim old PAYG Rewards after switching to Pay Monthly

I've recently switched to pay monthly. I have a reminder about old PAYG rewards that I am trying to claim, but I can't find a way to do so now that I've switched my tariff.

tariff change

HiI want to change from my current £10.50 per month tariff (out of contract) to the online tariff - 32GB £8 month.How do I change so I don't lose service but don't pay for 2 tariffs at once please?

Resolved! Contract End

Hi, I have a Sim- Only deal ending this month and have been looking on comparison sites to lower my data and hopefully the monthly price.Seen a deal on Uswitch, 70Gb/ £10, similar to the one I purchased this time last year(100Gb/£12) but as I try and...

Resolved! Cancel tariff on Apple Watch

I want to cancel tariff on Apple Watch as I don’t have Apple Watch any more , this below SUMMARYTariff | 15 Aug - 14 Sep£7.86Apple Watch Custom Plan Set 14 Airtime

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