Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 278903 Views
  • 2 replies
  • 2 kudos

Resolved! Keep getting bills even though my contact ended months ago

My SIM for monthly data and texts stopped working a few months ago . As it seemed impossible to get in touch with O2 to get another SIM I very angrily cancelled the direct debit which obviously was stupid. I went in person to a O2 shop to pay what I ...

SB1967 by Level 1: Joiner
  • 1138 Views
  • 7 replies
  • 0 kudos

Denied 02 switch up

Hi, I am looking for advice. I have just tried to switch up in store and got an error stating "you have reached the maximum number of pay monthly contracts allowed at any one time". I have seven lines on my account, have been with o2 for a very long ...

Russ7 by Level 1: Joiner
  • 2463 Views
  • 11 replies
  • 1 kudos

Resolved! o2 mobile boardband.

I am trying to set up a spend cap on my mobile boardband that I got from a o2 store today and when I click on set up a spending to loads to my 02 mobile account page when I know that I already have spend setup on my mobile phone so dose anyone know w...

Luke35 by Level 1: Joiner
  • 335 Views
  • 3 replies
  • 0 kudos

Switch Up Issue

I am trying to switch up a phone after the 90 day requirement.The process gets to the point of putting salary etc in and then an error in a red border shows a page saying ‘sorry there has been a problem’ and quotes a NC reference. No pre contract inf...

Ben1980 by Level 1: Joiner
  • 921 Views
  • 6 replies
  • 0 kudos

Suspect text from 02

I have received a text from o2 stating that a refund is being processed but it does not say what it is for.It provides a link https://v.o2.co.uk/F6G6u2S6 to see the status. I have looked for this link but it does not appear to exist.

George30 by Level 1: Joiner
  • 747 Views
  • 2 replies
  • 0 kudos

Resolved! 02 multi save lead number?

I have tried to setup multi save on the 02 website but doesn’t seem to be working can I text the work Loyalty? Also is the first text I send classed as the lead number then I can start to add other numbers who have upgraded with 02?

Danny90 by Level 1: Joiner
  • 285 Views
  • 1 replies
  • 0 kudos

Incorrect you have used 80% of your data message.

Hi,Basically I have 6gb data (3gb + free 3gb data bolt on for 24 months).When I hit around 2.5gb I usually get the text saying you have used 80% of your inclusive data. Is there anyway to fix this so I get the notification when im nearly hit 6gb?The ...

kamalaggi by Level 4: Observant
  • 9861 Views
  • 32 replies
  • 0 kudos

Resolved! Upgrade

Hello i was told that after having this pay monthly sim for 6 months i can upgrade to a phone but whenever i try to upgrade i get rejected, i feel like i have been lied to which makes me even more disappointing. what do i have to do to be able to upg...

donny0220 by Level 1: Joiner
  • 321 Views
  • 2 replies
  • 0 kudos

Resolved! Entering Competitions

I’ve trying to enter radio station heart fm competition but I think my phone number has been blocked So please unblock it and texting number on 82122 please