Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bereavement

hi my wife passed last year and both accounts were in her name even though they both came out of my account, this was in February 2024, I have just swapped the account to my name. Am I due a refund as the debt is in her name? I'm asking because Vodaf...

Big bundle error

Hi, I am trying to renew the big bundle and unable to do that, keeps coming back as an error. Got credit on account but can't use it.

Resolved! Mystery calls

I keep receiving calls from people I don’t knwhom my phone has called without my intervention and when switched off. What is going on?

Account flagged as Fraud

Hi, I was wondering how long it takes to hear back from Fraud Department. I moved from O2 PAYG to O2 Monthly and ordered a new phone in the process. I received the phone and transferred my number to my new monthly plan and my account was flagged for ...

Resolved! Contact O2 when I have no SIM!

Hi I hope someone can help me I am overseas and have lost my SIM aim trying to log into my O2 but it wants to send me a OTP to my O2 number which obviously I can’t receive. Can anyone tell me how I can get in touch with O2 or login without the OTP? t...

Resolved! Enforcement notice

I added a new phone to my existing account. No problems, I received an enforcement and termination notice and £750 has been taken from my account today. What on earth is going on?has this affected my credit file? Grateful for help

Resolved! Old legacy account - Dafault from 2019

Hi, I'm having a big issue trying to settle an account from 2019.no-one at o2 seems to know how to settle the account. I've made 2 payments via bacs payment as suggested by 2 people to 2 different accounts both of which o2 are saying they cant locate...

Resolved! Credit to my account

Hi there,is there a quick way to see if a credit from O2 has been applied to my account?Thanks.

Resolved! Good news - you can upgrade today?

Hey all, I've got a 36 month device/airtime plan which ends on 13/01/2026, so nowhere near finished, but on my o2 landing page I can see a message saying "good news - you can upgrade today". Does anyone know if this is legitimate? I've contacted o2 w...

'SIM 2 Not Provisioned' - eSIM stopped working

Hello. My eSIM has unexpectedly stopped working, and I am now receiving the message 'SIM 2 Not Provisioned.' Consequently, I have no phone signal or data. I am using a dual-SIM Pixel 9 Pro XL, but I only have an eSIM, no physical SIM. Live chat recom...

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