Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 123817 Views
  • 27 replies
  • 5 kudos

Resolved! Missing order

Hello! I ve order on Monday 2 pay monthly Sims,for me and my husband.Only one arrived today.But bill is being already generated,I must pay until 20th.How can I be charged from 4Th with full month,and we don't even have both Sims? Not a great start wi...

Mary1989 by Level 1: Joiner
  • 113 Views
  • 2 replies
  • 0 kudos

Resolved! Under review

Hey all, Can someone explain what under review means, both myself and my wife ordered phones yesterday, both said available for collection. She got hers, mine under review. I've already reached out to o2 on twitter over 2 hours ago and nothing back.

Resolved! Payin bill

I’m trying to pay my bill but I cannot get online or anything because my signal has been turned off

Abby3 by Level 1: Joiner
  • 96 Views
  • 1 replies
  • 0 kudos

Resolved! Services restricted

I knew I was going to have extra charges this month due to being abroad etc. o2 have restricted all my services, calls, texts & data outgoing and incoming. I don’t understand why! I knew these charges were going to be there hence why I increased my s...

Jason89 by Level 1: Joiner
  • 178 Views
  • 1 replies
  • 0 kudos

Resolved! Phone bill

My phone bill does not come out of my account as expected and constantly receive a text message saying it is overdue. Why will it not take the payment when the money is always available when it is due. Really annoying to deal with

DelFane by Level 1: Joiner
  • 125 Views
  • 1 replies
  • 0 kudos

O2 credit check fail due to error on site

I applied for a £10 SIM only contract on the 1st June through uswitch. When I got to the last stage it said error try again later. When I tried again later in the day I received the same error. Upon contacting the O2 team I was told that this deal wa...

Umar2022 by Level 1: Joiner
  • 194 Views
  • 2 replies
  • 0 kudos

Resolved! payment

I have a deposit with you, which you have not returned to me, nor deducted from my account

Ivelina by Level 1: Joiner
  • 117 Views
  • 1 replies
  • 0 kudos

Resolved! Q’s

How can I speak to someone regarding a question? I can’t get through to anyone other than automated messages!

Anonymous by Not applicable
  • 120 Views
  • 2 replies
  • 0 kudos

Resolved! Still reviewing an order?

I placed an order on Saturday, I have been given my new device phone number etc. But I haven't recieved any update. Its still says that O2 are reviewing my order. Has anyone else had this problem?

CGove by Level 1: Joiner
  • 131 Views
  • 1 replies
  • 0 kudos