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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Resolved! Missing order

Hello! I ve order on Monday 2 pay monthly Sims,for me and my husband.Only one arrived today.But bill is being already generated,I must pay until 20th.How can I be charged from 4Th with full month,and we don't even have both Sims? Not a great start wi...

Resolved! Have ordered a iphone to be delivered today, but nothing has cone yet. I cant track the order either

Help, i ordered the iphone and asked for it to be delivered today, it hasnt been delivered yet, i cant track it on o2. I dont know what to do fgs

Resolved! Under review

Hey all, Can someone explain what under review means, both myself and my wife ordered phones yesterday, both said available for collection. She got hers, mine under review. I've already reached out to o2 on twitter over 2 hours ago and nothing back.

Resolved! Payin bill

I’m trying to pay my bill but I cannot get online or anything because my signal has been turned off

Resolved! Services restricted

I knew I was going to have extra charges this month due to being abroad etc. o2 have restricted all my services, calls, texts & data outgoing and incoming. I don’t understand why! I knew these charges were going to be there hence why I increased my s...

Resolved! Phone bill

My phone bill does not come out of my account as expected and constantly receive a text message saying it is overdue. Why will it not take the payment when the money is always available when it is due. Really annoying to deal with

O2 credit check fail due to error on site

I applied for a £10 SIM only contract on the 1st June through uswitch. When I got to the last stage it said error try again later. When I tried again later in the day I received the same error. Upon contacting the O2 team I was told that this deal wa...

Resolved! payment

I have a deposit with you, which you have not returned to me, nor deducted from my account

Resolved! Q’s

How can I speak to someone regarding a question? I can’t get through to anyone other than automated messages!

Resolved! Still reviewing an order?

I placed an order on Saturday, I have been given my new device phone number etc. But I haven't recieved any update. Its still says that O2 are reviewing my order. Has anyone else had this problem?

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