Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Leaving contract early and porting number out due to contract changes

We just received emails for two of our sim-only accounts that are still in their minimum term. The emails state that we can cancel our contracts in the next 30 days by contacting O2. We texted INFO to 85075 but it still shows the remaining early term...

I can't make calls or send texts

I have moved to O2 pay monthly sim only yesterday from Vodafone. Yesterday I did not make any call. Today I could not make calls and send taxts. Can anyone please tell what could be the problem ThanksSaaj

Resolved! Cancelling Sim Only

Hi, I moved over to O2 in November 2024 on a pay monthly SIM only deal for 24 months. Since moving over my signal is terrible where I live to the point where I cannot make or receive phone calls in the house without it cutting out or depending which ...

Resolved! Need a PAC code and need a new SIM. O2 fobbing me off!!!!!

Hi all,with my Virgin contract we got a free sim. I’ve been using it at university as the WIFI is awful. Last month my other half’s phone contract finished and instead of paying sky high monthly ransom we transferred his number to the O2 sim and canc...

Resolved! Returns

Hoping someone can shed light, if I return an upgrade in store, how long before it allows me to upgrade again?

Resolved! Roaming

Hi All,Be aware that turning off roaming does not stop receiving text messages and possibly calls. On my arrival in Morrocco I made sure roaming was off, however I still received 10 text messages from my son ( which were all unnecessary!! ) and it co...

Resolved! Credit

I recently tried to obtain a contract with 02. I payed £30 upfront however my contract was declined. I phoned and they said they would reinburse the money but ive just had a confirmation saying i have £30 credit? Does this mean they will return it to...

Nightmare trying to port in

I transferred over to O2 from early Jan - it’s been 3 weeks but still can’t port my number in. Utter nightmare! I’ve called the customer service multiple times and getting conflicting messages every time. Latest call most unhelpful - they only say th...

Resolved! Call forwarding

I am having a few problems since moving to a Motorola G85 mobile.I transferred the dim and copied all I could from my Xiaomi mobile.I am getting voice mail issues, call forwarding issues and incoming calls from contacts coming through as 'unknown'.I ...

Resolved! Terms and Conditions change

Sorry to beat a no doubt dead horse, but I've received the email today about being moved to the new terms and conditions in March, and the change from price increases being based on RPI to being in pounds and pence.The email says I can leave my contr...

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