Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Transfer number

Hi, I’m joining O2 from Vodafone. I want to keep my number and have a pac number. Do i put my O2 sim into the new phone and then pass my pac number to O2 and that’s it. Or do I put my old sim in the new phone!

Spend Cap Exceeded And Charged

I have switched my mobile phone number from O2 to another provider, and today when viewing my Final Bill, I see that I have been charged above and beyond the Spend Cap. Please will someone refund this back to my account with a £10 credit due to the i...

Upgraded to sim only deal..it saying I've no data left? But I bought the unlimited data one

So I upgraded to a unlimited sim only deal for my son as his device plan was all paid for..But it's saying he has no data left?Has it not updated yet or what?

Resolved! How can I turn off bill notifications?

I get 3 notifications about my bill...email, text and O2 app. How can I turn these off? At least 2 of them? Thanks

My phone will not make or receive calls in USA

Hi, I arrive in the USA on sat 31st May 2025. Despite having a bolt on for unlimited calls, data and text whilst here my phone will not make or receive calls. I cannot call customer services ( as phone will not work) the O2 virtual assistant asks me ...

Resolved! Cancel

Hi when my contract finishes in sept I want to leave

Resolved! How to use mobile in USA

Hi, my daughter is moving to America in July on a scholarship and will be there approx 5 months before coming home for Xmas and returning early in the new year. She will only be home twice a year. She is on a pay monthly plan currently.what is the be...

Resolved! Data

Hi I am looking to buy 1gb of data extra just for this month only. How do I do that?

Resolved! New sim only contract upgrade

My current pay monthly contract ends very shortly. I have purchased a sim only contract.1. How do I cancel my current contact - so I don't pay another month?2. How do I transfer my new sim only contract onto my current mobile?3. How do I transfer my ...

New Joiner - A mobile, a tablet and 2 SIMS.

Just joined... from another network.(Far too many introductory texts, some duplicated... clearly all automated by BPM software.) So I was signed up for a Mobile, a tablet 'thrown in' and given 2 SIMS... when I collected these, there is no way of cros...

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