Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Bill

Hi my phone has been turned of as i never paid the bill i though i got paid on monday its next Thursday tho i need the bar lifted of my phone please ill pay the bill next Thursday

Guyster by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim swap

Help! I finally upgraded my iPhone 7 yesterday to a 12 which meant a new sim (5g). old one turned off immediately but I’ve still got no device on the new phone 24 hours later!! I’ve turned it off and on again ……

CG73 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bill

I’ve been cut off and can’t pay my bill till end of month and can’t call 202 to chat with some1 about turning my phone back I can receive calls but can’t call out and don’t know email address I can contact o2 on need help

Cant send a text to a radio station

Hello, I use to be able to send a text to Heart (radio station) but suddenly stopped. I have called 3 times or more and they keep saying its the send cap I put on, I have asked for it to be taken off completely but still not working. It getting reall...

Camillak by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My bill

My bill is not right 

Resolved! New sim

Hi I have a new pay monthly sim being sent out to my address however due to work is this possible to send into store 4 me to collect

Newsim by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Why is it so difficult to leave o2?

This is the most unfriendly service ever. Why can’t I just have a button to say leave us now? Or an option to say if you’re wanting to leave us do this? Everything is so obfuscated and I just can’t go get an option but I just want to leave! For the l...

Craigstar by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New upgrade refresh

Can I get discount if I upgrade a phone, as I have two phones on contract or use my blue light card

Resolved! Stolen phone

Hi, Phone stolen last weekend, badly damaged but now safe and with friends, but 60 miles away. I have a handset ready to use, but no SIM card. How can I get a replacement?

paulcoop by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! ordered wrong phone

I whent to order a phone and I have ordered the wrong one how do I cancel it and choose the phone I want

kye by Level 1: Joiner
  • 1 replies
  • 0 kudos