Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos


Hi, I cant activate my esim. I've been sent 2 now and neither work. Galaxy A32. The web address to enter it manually isnt working either. My account started yesterday, so can no longer make calls. Not happy as I wanted my first mobile provider switch...

HSM51 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Sim Replacement

I need help replacing 3 of my pay monthly sims. I misplace my phones and need to replace all 3 numbers.Why isit so hard to chat to anyone online?

BLI by Level 1: Joiner
  • 2 replies
  • 0 kudos

Cancel contract

Need to cancel my sim only contract but it won't let me log in to my account

Jennifer4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! VAT breakdown

Hi The VAT breakdown has been removed from my bills How do I get this facility back?

BelindaR by Level 1: Joiner
  • 1 replies
  • 0 kudos

How can I get a returns label to send my device back within my 14 day cancellation period?

I need to be sent a prepaid returns envelope to return my device in the 14 day cancellation period. I was on hold for too long when cancelling and nobody was then able to do it. I don’t want to be charged the full amount of the device as I am trying ...

cryerpaul by Level 1: Joiner
  • 1 replies
  • 0 kudos

SIM card

I’ve received a pop up message on my phone saying (No sim available) I’ve took it out cleaned out the port and still got the same message

Shaun-9 by Level 1: Joiner
  • 1 replies
  • 0 kudos


If I get an esim can I keep my number