Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 272056 Views
  • 2 replies
  • 2 kudos

We're making some changes to our services and pricing terms

I received an email on the 3rd February 2025 advising of changes and that I have the right to cancel without cost in 30 days; however, after numerous calls to customer services I am unable to get this done. They feel that this "offer" ended in Decemb...

HNT by Level 1: Joiner
  • 501 Views
  • 3 replies
  • 0 kudos

Resolved! O2 calls not working in Australia

We decided to change to o2 as my daughter is studying in australia for 5 months. She can use her data but cannot make or receive phone calls. I have contacted o2 but after their advice of taking sim in and out calls are still not working. Can you tel...

rn1998 by Level 1: Joiner
  • 1113 Views
  • 8 replies
  • 0 kudos

Changes to contract - cancel my contract

Hello I received an email on 3rd February to advise my contract is changing and moving away from RPI+3.9% and moving to a standard £1.80 increase from April. Along with increases to out of bundle charges. Further down the email or explains I can canc...

JDX123 by Level 1: Joiner
  • 734 Views
  • 4 replies
  • 0 kudos

Resolved! O2 Travel Inclusive Bolt On says ‘included’ on my account but…

I can clearly see that the o2 travel inclusive zone bolt on is included on my account under the bolt on section. Next to it is the option to use the o2 travel Zone 2 at a cost of £6 per day. However in an advisor on o2 help chat is telling me that I ...

JJBAlbi by Level 1: Joiner
  • 539 Views
  • 3 replies
  • 0 kudos

Resolved! Charge to Mobile Fraud

Hi, I saw few people had the same issue but in short, my phone was stolen - they took out my sim card, put it in their device and before I managed to get a new sim, they spent around £400 using the 'Charge to Mobile' feature. They set up their own Go...

Resolved! Undelivered SIM Card

I ordered a SIM card on a new contract on 10 December and expected delivery was 13 December, after realising the item was delivered to a wrong address and the people at the address says they did not receive the item, I have been trying to get help fr...

KK11 by Level 1: Joiner
  • 303 Views
  • 2 replies
  • 0 kudos

Resolved! Device plan paid in full

Hi I paid my device plan in full yesterday and am having trouble getting an email from o2 confirming it is zero has anyone else had this problem I need this email asap thankyou

BRZ by Level 1: Joiner
  • 314 Views
  • 3 replies
  • 0 kudos

Resolved! EU roaming - St. Martin

Hi, just wanted to check if there is a more recent update on this - I can see a thread from 2023 but the information on O2 website seems to be different now. We are travelling to St Martin/Sint Maarten - an island in the Caribbean, and I'm trying to ...

Jamie2391 by Level 1: Joiner
  • 694 Views
  • 3 replies
  • 0 kudos