Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Phone bill

Hi there was on the phone phone last week about my phone bill I work away from home and I lost my bank card and I said a I could t pay my bill to a was home ok the 6th of July next Thursday I’ve had a message on my phone saying my phone will be cut o...

Resolved! 02 poor data connection in a 4G area

My 02 sim is 5G I have none in my home area even on 4G I only get 1mb download speed infact my upload is 2mb I'm wanting to tether to my home network but at this speed it's impossible I have unlimed data is there some additional settings to increase ...

Jen-dea by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Date text was sent

Good morning, I need to find the date I sent a text. "View bill" only shows a list of the numbers texted and the total of texts sent to that number, like this below, but not the date(s). Text messagesdestinationnumber sent Help please? Where can I ge...

Resolved! Online credit check

Ordered a new phone Saturday, received all the legal emails and the full steam ahead etc. Called today and it’s been referred for an online credit check, how long does this usual take?

Resolved! Upgrade advice

Been with o2 for about 6 months and am thinking about paying off what i own on my phone and upgrading to a better up to date phone. Now do they do credit check on upgrades and would they send me a new sim as want to keep the same sim that i am using ...

Macc2020 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Changing from Pay as you go to contract?

Hi I'll most likely be changing from pay as you go to a monthly contract soon. I'd ideally like a 12 month plan. Can anyone please tell me the current tariffs for 12 months? I won't be paying up for a phone as part of this, just changing to monthly c...

FionaA by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Google play store fraud on O2 account

HiSo back at the end of April fraud was made of over £200 on my Google play account and paid for using by o2 account. I have been emailing back and forth with Google play and am going round in circles. I have email from them saying they will refund w...

TamsDeery by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Keep my old number

I phoned o2 to keep my old number on my new monthly sim but it’s been over 24 hours now and the old sim still works and nothings changed over, not sure if i need to do something or just keep waiting.

Lewisdyer by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Just upgraded

I have recently upgraded my phone and had to get a new SIM card. I had followed the steps on both my phone's when transferring everything over. Now my old phone has no SIM service and my new phone also has no SIM service. How can I get my network con...

snuffles2 by Level 1: Joiner
  • 1 replies
  • 0 kudos