Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

URGENT: Ongoing Issue with PAYG to Pay Monthly Migration – No Service for Days

@Dave-O2 Last week I requested to have my existing PAYG number migrated to a new Pay Monthly plan. On Monday I lost signal on my existing PAYG SIM and since then the number still hasn’t been migrated.I’ve called O2 several times and each time I’ve be...

Delivery how to find tracking information

I've had text and emails for 3 days saying its on way but still not arrived and they cut my sim off as Was keeping the number

Resolved! Scams + impersonating VirginO2 + account control lost

Hi, what is wrong with this company. I moved to O2 as they said i will get good signal because had virgin media wifi. But not only i never got good signal on my phone but started getting scam calls (many was verified and accepted by VMo2 that they we...

Charge to mobile

Hi everyone I'm just wondering if anyone else who is pay monthly and uses pay by mobile/charge to mobile depending on what your doing eg gambling sites or app stores etc it's worded differently. Anyways I started as a sim only and I was able to pay w...

Resolved! Travel - pay monthly SIM only

Hi - I’ll be travelling in Europe for 10 days and I’m currently on a SIM-only pay monthly plan with a low data allowance. Could I purchase a data bolt-on before leaving and then use it while roaming during my trip, instead of buying a separate travel...

Resolved! Switch up questions

Hi allim looking at useing switch up to move over to iphone from android but when checking my account it says my current phone is only worth £171 so would i have to pay the whats left after my device gets aproved or will o2 cover it all im sure ive c...

Tariff upgrade, only getting emergency calls

hi folks, I recently upgraded my tariff last week and since then, I've only had emergency calls and zero network! Doesn't help with the fact I'm now travelling abroad and have zero network so relying on WiFi everywhere. Has anyone else had this issue...

Can't upgrade online not taking payments

anyone else having issues with upgrades online? I get to checkout to pay the early upgrade fee (£320) but keep getting error message saying there is a problem with system try again later. I've been trying past two days and still won't work. My bank i...

Resolved! Virtual Video Conference Call

Hello. Just a quick question. On the 27th (week after next), I'll be taking part in a video conference call with a Dr concerning my autism triage appointments. I've never done a video call before, and I'm not on WhatsApp, X, Facebook or anything like...

Rolling plan not cancelled

Hi!I used to have a £15 rolling plan, back in July I cancelled that and joined a £5 Big Bundle. I‘ve been charged both these last two months and in My O2 only the £5 Big Bundle shows up. Not sure what to do.hanks

O2

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