Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change my number

Hi I would like to change my existing number due to nuisance phone calls.

trying to log in to pay my bill, says security check, still cant get into my account ,need to pay my

trying to pay my bill, says security check ?

Resolved! Discount

I have registered for blue light discount and when I select to confirm it says I can’t as contract has been longer than 28days since 2022 I have just upgraded and started new contract can you please help with this ?

Security check

Trying to log in my account and it won’t let me and it says security check

eSIM

Hi, my eSIM phone transfer has not workedi have a new phone but it will not connect to service provider and the phone number is not active

Resolved! my mobile data is only 3gb

Heya we just switched from EE to Virgin fiber internet and o2 sim , the bundle we were offered on hpne had 6gb internet but we only got 3gb

Undelivered Phone

DPD have sent a phone they couldn’t deliver to me. What happens now?

New sim not activating

Bought a new phone and new physical sim card, opted to keep old number. Old sim was with O2 ( well virgin which was then taken over by O2). Now inserted both old and new sim card into the new phone , selected the activate sim card option online hours...

My new phone won’t make or receive calls

Resolved! Age restriction

How do I turn off age restriction

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