Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Lost sim

I’ve lost my sim and want to reorder one online but I can’t get access to my account as I can’t get the text message code through. Please help! Thanks.

Resolved! Extras

I have recently made a new purchase. My o2 says i have extras i can claim but when i go on the page theres nothing showing?

Problems with o2 including bill

I have an outstanding bill despite changing to a new contract in June which is twice the cost of the original.This bill should not be charged. I also have issues with my wife's phone whom is unable to use data or call, she was never sent a sim card a...

online

why do I have to submit to a text everytime I trgh to log on to my account. If this continues I will have no choice but to close my O2 account.

marketing preferences

Getting fed up with the maketing texts I keep getting from you. Can't find any options for turning these off in My O2

Physical sim not working after esim deleted

Hello, I have tried to delete my eSIM as I didn’t want this option. My physical sim is not working and I am now without any phone service

New sim only contract

Hello I’ve been quoted £10 a month for a sim only 24 month contract, 10gb data and unlimited calls and texts. I’ve been in phone over an hour and now got cut off!! I can’t find the deal in my 02, is there an alternative was of getting the deal or am ...

fraudulent use of my account?

My latest bill shows a series of text messages sent to a number I do not recognise. Can you help identify who the number belongs to?

Cancelling my contract

I am looking to cancel my contract as i now have a phone with my business and no longer need this one. Regards, Warren

Bill

Hi, I am unable to understand my current bill. My tariff and Disney+ comes to just over £12, my current bill is just over £18, I am sorry but I don't understand how this amount has been calculated I know the price of Disney is changing. Would it be p...

O2

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