Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Charged for roaming outside the EU even though both mobile data and roaming data were off

I have been charged by O2 a whopping £42 for allegedly using 13Mb of data in Serbia on my iPhone 12 mini. We were on holiday in Romania then drove into Serbia but I turned off my roaming data and my mobile data as a whole. I have called 202 to compla...

Resolved! Split Port Issue

@O2Lisa I have seen from previous posts that you have assisted users with a split port issue in the past. Can you help please O2 have tried to port me over from Tesco mobile three days ago. According to CS team number has been ported, but 02 sim is n...

Fox276 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Porting my number

Good afternoon, Have seen a few people seem to have had similar issues to myself lately and posted on here to get resolved. On Thursday my number was ported over from EE but ever since I’ve been left with No Service! I’ve tried speaking to CS as well...

MPhillips by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Porting hasn't worked, now without service

Hello, I switched from Three to o2 with a new SIM (physical). I have now lost service on both SIMS. I phoned support yesterday and they said the porting had occurred and we went through the various technical steps on the iPhone without success. They ...

Resolved! SIM only

I have ordered SIM , not received yet. May I know the reason why is not delivered pls Thanks.

Nithin by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Delivery

I ordered a new phone on contract on Friday and paid extra and it said it was coming on Saturday but nothing has arrived

Lool by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Additional number

Hi, I want to port my daughters number from vodaphone to 02 under my account - it’s currently pay as you go, but feel she needs a very small contact now. i don’t know who to speak to as can’t find a number, or the messaging assistant isn’t on at the ...

HLK123 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No intetnet

I am currently on holiday in Australia but am unable to get internet access except on Wi-Fi. Any suggestions?

Resolved! 0845 number

Can you advise if these numbers are within my package at no extra cost 

Worse2 by Level 1: Joiner
  • 1 replies
  • 0 kudos