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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Name on account changed without my permission

For a bit of background, my wife and I separated in August, I agreed to take the O2 account on as it was in my name (migrated over from Virgin Media). I had allowed one of the contracts to lapse as I couldn't afford it at this time but still had thre...

Resolved! Cancel contracts

I am moving to Australia and want to cancel contracts as moving to an Australian sim. I do not want to keep phone numbers. It can be deactivated on 3rd December.

Not co showing credit on my bill

I have a 10 credit on my bill but it’s not showing anything

Resolved! Cancel contract

Hello I would like to cancel my pay monthly SIM , it was part of virgin package and I've cancel my virgin also , so just wanted to make sure this was cancelled too.

Change payment date

Hi, I would like to change my billing date please. Thank you

Resolved! Stolen phone

Hi my wife's phone has been stolen. Her number is ************* Please can a block be put on her sim please? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Phone number

My phone number has stopped working since I upgraded

Change tariff

Just change tariff on my grandson phone and he’s got no data

Resolved! Cancel plan

I have now paid for my phone and as discussed at the time I wish to cancel the plan as I have moved overseas. Thanks

Resolved! Right to cancel gone wrong

I rang up to cancel my watch plan after receiving the email giving me the option to cancel the airtime or cancel both the airtime and device plan, I clearly said to the person helping me get this processed that I wanted to keep the device plan paymen...

O2

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