Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 452330 Views
  • 2 replies
  • 2 kudos

Still getting charged for the phone I switched up from.

I recently switched from an iPhone 15 pro to an S25 (which I'm now rather regretting!), and after multiple calls and assurances from O2 that the situation will be resolved, am still getting charged for the phone that I have been told was received in ...

qortilla by Level 1: Joiner
  • 1646 Views
  • 7 replies
  • 0 kudos

Contacting O2 from outside the UK

I am outside the UK for work. My bills are paid, I have the right boltons, and they are activated. I can't however make calls to the UK because the call keeps failing and/or will not connect - it's clearly a provider-side issue. I just need to speak ...

Traske by Level 1: Joiner
  • 486 Views
  • 2 replies
  • 0 kudos

Cancelled contracts

I cancelled both of my contracts about 6 weeks ago contracts ended about 2 weeks ago all paid why are you billing me again for full months

David1960 by Level 1: Joiner
  • 296 Views
  • 1 replies
  • 0 kudos

Unable to pay bills online

So when I go to My 02 to pay my bills online it is saying I’m lost and I cannot access the 02 payment page, it does mention virgin media.

Keith65 by Level 1: Joiner
  • 379 Views
  • 1 replies
  • 0 kudos

Outstanding bill

I shall be paying my bill of £15.40 on Thursday when I receive my pension and pension credit. I have had an expensive September and I can ill afford a late payment fine.

Wopper by Level 1: Joiner
  • 252 Views
  • 1 replies
  • 0 kudos

O2 open Discount - contract over 28 days old error

Just upgraded my phone but cannot apply O2 Open discount.It states that my discount cannot be applied as my contract is older than 28 days but I just got a new contract.Does anyone no a solution for this issue.

Sim swap

Hi, I have received emails tonight about a sim swap and a change to my contract. I haven’t requested anything at all. I also now have no phone signal. Does anyone have any idea as I can’t speak to anyone until the morning.

Broken mast

Just had a complete service loss due to a broken mast. But ever since its happened i cannot even connect to my wifi so my phone is functionally useless does anyone know how to fix this so I can at least use wifi. I use an iphone on the new ios and am...

JumboZoom by Level 1: Joiner
  • 341 Views
  • 1 replies
  • 0 kudos

UK mail DHL delivery missing 02 customer service all bad

Hi everybody just upgraded my phone delivery was expected the morrow which looks unlikely as I have made many phone calls no help DHL did locate it in Stoke but no reason for delay or date to come its bloody shocking all stressed out and getting head...

Microdruid2 by Level 2: Apprentice
  • 3951 Views
  • 12 replies
  • 1 kudos