Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Device plan paid in full

Hi I paid my device plan in full yesterday and am having trouble getting an email from o2 confirming it is zero has anyone else had this problem I need this email asap thankyou

Resolved! EU roaming - St. Martin

Hi, just wanted to check if there is a more recent update on this - I can see a thread from 2023 but the information on O2 website seems to be different now. We are travelling to St Martin/Sint Maarten - an island in the Caribbean, and I'm trying to ...

We could not verify your card

I’m trying to use my O2 switch up and When I get to the upfront cost payment of £30 It won’t work I tried PayPal Apple Pay as well different cards still nothing will work, I’ve contact my bank and there’s no problem there, has anybody else had this i...

Resolved! High unexpected data usage

Hi,Yesterday my data was suddenly used up very quickly. I only have 3GB a month and rarely reach half of this allowance. Yesterday I was out and about and didn’t use my phone for anything but whilst I was out I got the 80% used text from O2 and by th...

Resolved! How to Complain?

My wife is having an ongoing dispute with a member of the O2 complaints team. The particular person that she is dealing with just does not seem to be listening and as a result, its all going round in circles. Is there a way to complain about the comp...

Resolved! Does cancelling a Pay monthly contract SIM annul it?

Good afternoon,I am currently planning to cancel a direct debit on a monthly SIM that I’ve had for around 2 years, however I wasn’t able to find answers to these questions:1) Does cancelling/ stopping DD for a specific SIM will completely make it unu...

IMEI Block

Long story but my new device has been IMEI blocked. I spoke to Customer Services this morning who advised me that they will raise the 'forms' to the 'back office' to get the IMEI unblocked. The issue I am having is that I can't access my account as I...

Resolved! Lost sim

I have lost my sim card. How do I get a replacement? Thanks

Resolved! O2 friends and family retired employee discount no longer recognised my EIN

Is the Friends and family discount still available to retired O2 employees- Had a message saying does not recognise my EIN No longer showing on my bill.

Resolved! Termination fee fake information

I spoke to an agent on the app who said I would only have to pay the settlement for the device plan to leave O2 which was £159 and I confirmed it with them many times. And they also wrote ‘There are no early termination charges for ending your Airtim...

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