Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Transferring number

Just inserted my sim into my phone, how do I know if my number transfer has been scheduled? Had no email or text. Won't even let me schedule it on My O2 because its telling me to insert the sim, when I have.

Resolved! Refund

I made a application for a phone and sim which charged me £30 I pay for but unfortunately I was denied now I’m wondering if my refund could be possessed

National cash register

HiI used to like having a go at the national cash register but I can't seem to participate now. I used to get warnings from 02 that I was exceeding my cap limit, has 02 blocked me from doing the cash register?

Resolved! lost phone

Hi I lost phone last night and will need a new sim card please

Resolved! Lost phone

My phone was stolen, I have an old phone and sim to use. The SIM is for an old phone (iphone11). Can you help me activate it?

Payment

I’m trying to pay my phone bill but it says it needs to send me a code and then I never receive a code?

Resolved! Issues with upgrading

My wife is having issues with upgrading. I understand that it is possible to have more than one phone on an account. If I were to apply for a new phone can my wife's existing O2 sim be used in the new phone?

Resolved! Please send me a VAT invoice for my new phone

Please send me a VAT invoice for my new phone.

Billing

Hello I would like a phone number to call and speak to someone about a bill

Bill

Hi, As part of upgrading I was promised that you would pay off my last device plan - then I would move onto the refresh plan.this has not be honoured I have called x2 202 and had varying degrees of responses - one frankly dismal therefore I would lik...

O2

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