Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Never Used sim

I was 'forced' to take an O2 sim as part of a Virgin TV contract. The sim was never used and the old phone it was installed in has gone. The Virgin TV contract has finished and I have left them yet I'm still being billed by O2 for the sim and I'm wit...

Switch up Refusal

My current phone is immaculate apart from 2 small scratches on the phone. I pre orderd a new phone and the instore team accepted my device but said it is borderline whether it will be accepted once I return it. I am insured with O2 so I guess my ques...

Resolved! Failing Eligibility after 14 day new customer return

Hi, I'm having a very poor start with O2. I received my phone (new customer) 03/01/25, I changed my mind on the phone 11 days later and returned it 14/01/25 and was without a phone and/or sim until 23/01/25 when the return was finally completed. I tr...

Text messages and calls

I can not receive text messages and calls while in Dubai, I am here now and expecting a call from the doctors

Resolved! STAC Code

I have bought a new phone and SIM with O2 for my stepdaughter on my existing contract, and her old provider, Sky, have provided a STAC code that I am meant to give to O2 in order to stop the Sky services. I have phoned O2 four times in order to give ...

Resolved! Move bill date

Good afternoon, Please can I move direct debit date for the iPhone to the 18th of next month

Resolved! Switch up query

I'm reading so many conflicting posts. Can you pre order new devices for switch up in store? Eg the new S25 ultra? I know previously you had to pay a £50 deposit

New contract

Good morning I applied for a iPhone last night and online it said I would be unlikely to be approved unless I paid £400 upfront payment ( I am building my credit as had past issues ) so I paid the £400 , I got a email to say I would hear within 24 ho...

Can I cancel my contract?

I signed up with Kynex on the promise that the o" signal in Chester city was good. It is non existent so I need to cancel the contract as it was mi-sold. Can you assist please. Roland Martland CEO Executive Safety and Risk Services Ltd *********** [M...

02 switch up online

Has anyone used o2 switch up online and could explain to me a little how it works? Like do I have to send my phone back before getting my new phone?

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