Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New customer - direct debit error

I tried to move my number to O2 yesterday, the credit was not approved without a reason and today in the morning I received a email saying the direct debit is setup please give an explanation

Discount

I got a new contract yesterday but I cannot apply my NHS discount it keeps saying I've exceed the 28 day period. All the new info is updated in my o2 app

Billing error

my bill just randomly added two unauthorised Disney + charges

O2 Travel to Kenya

We have a pay monthly o2 account.my daughter is Traveling to Kenya for 15 days. are I right in thinking she can get unlimited data/texts/calls for £6 a day with our contract. if so. How do I activate this please ? Will her network show as ‘o2’ in Ken...

Charges for unanswered calls

Can you explain to me why I am being charged 2.00 GBP for every call I receive that I do not answer. I work in Jordan and am receiving calls from telemarketers that I am not answering but am being charged for. One of these calls was registered as las...

WiFi and 4G calling on new mobiles

Good eveningMy Oppo Find X3 Lite has now reached end of life support wise, and both WiFi and 4G calling work fine on it, on an O2 pay monthly SIM. If I were to replace the mobile with one of a Poco X6 Pro, Redmi Note 13 Pro or a Samsung A55, is there...

Resolved! Travelling

I am on the monthly plan and will be travelling to Canada soon. Do I need any bolt-on?

data increase

Hi, I am running out of data often and want to increase if possible. I have 5gb at the minute and pay £18. I can see I can get 10/20 for £30 but is there any chance this can be reduced slightly?Thank you

Split Phone Contract with O2 and Virgin Media

Hi,I have been a virgin mobile customer for several years and have been affected by the O2/Virgin merger. I have 2 monthly payments for my phone contract; 1 to virgin for the physical phone handset and 1 to o2 for the plan (data/calls/texts). I’ve ha...

Is there a way of finding/deactivating a lost phone - samsung with no tracking software activated.

My wife lost her (samsung) phone today, and we were wondering what to do next.Ideally we would like to find it, however 6 hours later we haven't had any success.Unfortunately (unlike my iphone) she hasn't activated the 'find a phone' option so access...

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