Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...
Received my iPhone all well and good, yesterday I received the Switch Up pack that said I need to return an iPhone 16 Pro Max 256GB. The problem is I've never had a 256GB variant, I have the 1TB version, called O2 who confirmed that matches their rec...
Been charged for texts while in Menorca ,have contract with unlimited texts.Wondering why?
ordered phone yesterday said i would be allowed phone, wait 24hrs for credit check still waiting
Monthly charges on bank statement I pay device plan, My tarrif and then theres always a £15.41 charge every month but not sure what this is it's not insurance as this is broken down in my tarrif can anyone shed some light
I have my account on my o2 app with my phone number. I also have another account with my (minor) daughter’s phone on. I cannot access her account as every time I attempt to sign in, it takes me to my original account with my number on. It was origina...
Charge to mobile not working when trying to purchase a game on PSN store. I have purchased PlayStation plus using charge to mobile however when purchasing a game this does not work. I have tried several web chats and calls. I don’t have a spend cap a...
Took out a sim only 12 month contract delivered via eSIM and added the details for number porting. Today my old number has been disconnected and I have no eSIM delivered so don't even have a temporary number. Logged into O2 via website and app, no pr...
I am under the impression my story is not new but I am desperate to find if I can get help somehow. My phone was stolen in July and in August I discovered hundred of pounds charged to my mobile phone bill in digital assets google play ( iPhone stolen...
I encountered some problems when doing my Switch Up last week to the iPhone 17 where I ended up not being able to complete my order online because it wasn’t loading properly so I finished the deal on the phone with O2 customer services who sorted eve...
Just used switch up recently I got my new device in the post and sent my old one back using the return pack they provided! It’s been a week now and they still haven’t received it , what do I do ?
